Northstar Hyundai
13634 Saint Albert Trail
Edmonton, Alberta T5L 4P3
Canada
(780) 476-7669
#1)
Reason for Visit: Sales (New)
I recommend this dealer: No
Employee(s) Dealt With: Terry
My Review of Northstar Hyundai:
Unfortunately, our family did not have a good experience with this dealership. We went in, not having seen Hyundai products before, stated we were looking only that day and were subjected to an aggressive sales approach. We were interested in two different vehicles and found that we were aggressively and almost relentlessly steered to one over the other and had to be very direct in getting information on the second. It was clear the salesperson was exasperated with having to show two different types of vehicles. The approach to giving pricing was very difficult and time-consuming, as there was reluctance to provide firm numbers unless we would promise to purchase the same day. In the end, the salesman became disrespectful (unfortunate, because our children were with us) and was eventually removed by his sales manager. The sales manager was very professional, but the damage was done. We then researched dealerships and went to West Edmonton Hyundai instead, where we had a great experience.
#2)
Reason for Visit: Sales (New)
I recommend this dealer: No
Employee(s) Dealt With: they didn't really introduce themselves
My Review of Northstar Hyundai:
About 5 years ago, before Northstar became part of the Dark overlord GO auto, my dad leased a car from them. As his lease was coming up, we wanted to give Northstar the first choice in our new purchase. My first visit back was to get a handle on the lease option - having never leased a car before. We were handed off to 3 different people. The first - very new, didn't know, so she got the second. The second, well, he told me that if i wanted to know about the price of the car, i should look it up on the website (to which i responded, well i am here now, so you can tell me)...then the third, well, he was just rude and did not give me any info. Wasted Trip #1. Then my dad returned around the time of his lease ending, and was told that they would do everything to decrease his cost of driving per month, and to return the next day for a meeting. Before that meeting, i called the salesperson he was supposed to meet with, to get a feel of what they would be talking about. No where in that conversation was i told that someone else would be meeting with my dad...bait and switch? hmm...i see a pattern. When my dad did go in, and met the other person, he was given completely different pricing than the day before (and written on the back of an envelope) - wasted trip #2. We looked around, and found another Hyundai dealership that was the opposite - friendly, not pushy...and most of all transparent. So after some deliberation, we bought the car there. We were told by the new dealership, the inspector of the lease, and in intial conversation, by Northstar, that the lease would be returned there. So we made those plans, and drove it in on Saturday January 29. Everyone was friendly, until they realized we were returning a lease. The sales person my dad had dealt with before came over, and when he found out, raised his voice about us going somewhere else, and walked away. Then the sales manager took us back to the office, and explained that we were incorrect, the lease would not be returned at northstar. Pardon?
After about a minute of getting more of the run around, and being told, in essence, we were the dumb ones and didn't understand, we took our keys and walked out....and picked up the new car...and had a good laugh with the other dealership who could not believe the arrogance and rudeness of a dealership.
Now i remember why i stopped servicing my dad's and my vehicle at northstar. When they try to screw you, its business not personal....but when you call them on it, and take your business somewhere else...the staff become children, stomping their feet, being rude, and, well, taking it personally. Northstar....its just business....
#3)
Reason for Visit: Sales (New)
I recommend this dealer: No
Employee(s) Dealt With: not worth the time
My Review of Northstar Hyundai:
These people are crooks, and did not know what they were doing. they tried to hide rebates as well as force us into buying this santa fe. They are the worst dealership i have ever visited. Not reflective of the other dealership i ended up buying from. If you are looking for a Hyundai the only dealership i would reccomed is the one by the chevy farm.
Go to http://www.dealerrater.com/dealer/Northstar-Hyundai-review-20193/ to read it at the source.
13634 Saint Albert Trail
Edmonton, Alberta T5L 4P3
Canada
(780) 476-7669
#1)
Reason for Visit: Sales (New)
I recommend this dealer: No
Employee(s) Dealt With: Terry
My Review of Northstar Hyundai:
Unfortunately, our family did not have a good experience with this dealership. We went in, not having seen Hyundai products before, stated we were looking only that day and were subjected to an aggressive sales approach. We were interested in two different vehicles and found that we were aggressively and almost relentlessly steered to one over the other and had to be very direct in getting information on the second. It was clear the salesperson was exasperated with having to show two different types of vehicles. The approach to giving pricing was very difficult and time-consuming, as there was reluctance to provide firm numbers unless we would promise to purchase the same day. In the end, the salesman became disrespectful (unfortunate, because our children were with us) and was eventually removed by his sales manager. The sales manager was very professional, but the damage was done. We then researched dealerships and went to West Edmonton Hyundai instead, where we had a great experience.
#2)
Reason for Visit: Sales (New)
I recommend this dealer: No
Employee(s) Dealt With: they didn't really introduce themselves
My Review of Northstar Hyundai:
About 5 years ago, before Northstar became part of the Dark overlord GO auto, my dad leased a car from them. As his lease was coming up, we wanted to give Northstar the first choice in our new purchase. My first visit back was to get a handle on the lease option - having never leased a car before. We were handed off to 3 different people. The first - very new, didn't know, so she got the second. The second, well, he told me that if i wanted to know about the price of the car, i should look it up on the website (to which i responded, well i am here now, so you can tell me)...then the third, well, he was just rude and did not give me any info. Wasted Trip #1. Then my dad returned around the time of his lease ending, and was told that they would do everything to decrease his cost of driving per month, and to return the next day for a meeting. Before that meeting, i called the salesperson he was supposed to meet with, to get a feel of what they would be talking about. No where in that conversation was i told that someone else would be meeting with my dad...bait and switch? hmm...i see a pattern. When my dad did go in, and met the other person, he was given completely different pricing than the day before (and written on the back of an envelope) - wasted trip #2. We looked around, and found another Hyundai dealership that was the opposite - friendly, not pushy...and most of all transparent. So after some deliberation, we bought the car there. We were told by the new dealership, the inspector of the lease, and in intial conversation, by Northstar, that the lease would be returned there. So we made those plans, and drove it in on Saturday January 29. Everyone was friendly, until they realized we were returning a lease. The sales person my dad had dealt with before came over, and when he found out, raised his voice about us going somewhere else, and walked away. Then the sales manager took us back to the office, and explained that we were incorrect, the lease would not be returned at northstar. Pardon?
After about a minute of getting more of the run around, and being told, in essence, we were the dumb ones and didn't understand, we took our keys and walked out....and picked up the new car...and had a good laugh with the other dealership who could not believe the arrogance and rudeness of a dealership.
Now i remember why i stopped servicing my dad's and my vehicle at northstar. When they try to screw you, its business not personal....but when you call them on it, and take your business somewhere else...the staff become children, stomping their feet, being rude, and, well, taking it personally. Northstar....its just business....
#3)
Reason for Visit: Sales (New)
I recommend this dealer: No
Employee(s) Dealt With: not worth the time
My Review of Northstar Hyundai:
These people are crooks, and did not know what they were doing. they tried to hide rebates as well as force us into buying this santa fe. They are the worst dealership i have ever visited. Not reflective of the other dealership i ended up buying from. If you are looking for a Hyundai the only dealership i would reccomed is the one by the chevy farm.
Go to http://www.dealerrater.com/dealer/Northstar-Hyundai-review-20193/ to read it at the source.
