Not feeling the love...

[Maggie]

I am concerned that the Genesis maybe the next Edsel...when I bought the car the promise of valet services, free maintenance was part of the excitement. Now after having my G80 (which I love) serviced at Hyundai, I find the treatment sub par and miss the Acura customer care! Yesterday the dealership said they were moving slowly with building out separate space dedicated to Genesis as they were not sure the brand was going to`make it`. Anyone else feeling this way? I would like to hear from others about the Genesis experience post-purchase when dedicated Genesis dealerships exist....any out there yet?

 

[richbegelfer]

Hi Maggie! I haven't heard of any built out Genesis Dealerships yet. I must agree with you on not feeling the love. The delivery of my 2017 G80 5.0 Ultimate was sub-par, with the car not being fully prepped or cleaned. My service dealership experience has been better though. They do pick up and deliver my car, and provide me with new Genesis during service. You just have to stand firm on the "Genesis Experience" promise. If the dealership does not comply or makes excuses, then call Genesis Customer Service. They will call the dealership and harass them to treat you better. I fully understand your comment on the Acura experience being better. I was a dedicated Lexus customer and was used to having my butt kissed every time I went to the dealership. Regardless of the new "Genesis" brand ... it is still Hyundai, and they are not yet up to snuff on what it takes to please a luxury car buyer. Perhaps, as they build out the exclusive Genesis Dealerships, they might take lessons from Acura and Lexus or Infinity. Only time will tell.

 

[Mark_888]

Service is not going to match other luxury dealerships until Genesis has it its own dedicated dealer network. Right now, the G80 and G90 are not enough to justify building a separate dealership with different employees. Both Lexus and Acura sell more SUV's than sedans these days, and probably similar as other luxury brands. Genesis has two SUV's coming and will have a smaller sedan (G70), but not here yet.

 

[Aquineas]

It definitely won't be Acura level for a while (which as a former Acura owner I have to say is not Lexus level). That's part of the deal unfortunately. I do think they'll get there eventually, once they sell some cars. The G70 launch is going to be yuge.

 

[Mark_888]

The G70 launch is going to be yuge.

Not "yuge" enough until they have some SUV's. My next vehicle will be an SUV. Acura could survive without any sedans if they had to, as the MDX and RDX dominate their sales.

 

[pops]

I'm struggling a little with my local dealer and I haven't even purchased yet. I visited them about a month ago stating that I am to retire at the end of the year and am looking at the G90 or the CT6 as my retirement car. I told them I was just starting my research but would like to test drive the G90. I did and have since reached out to Cadillac too. Now I am ready to get serious on pricing so I emailed the sales person on 7/24/17 stating that I am reaching out to a few Genesis dealers for out the door price on a 3.3 and the 5.0 G90. That email went unanswered and I re-emailed it on the 28th. Still no answer. so on August 1st, I went to their website and in the contact area I gave my contact info and in the notes area I said I was seeking the Genesis sales managers email address. No reply from that either. So I called and asked for the Genesis sales manager and they acted like they did not have one (at least there at that time). They did connect me to the Hyundai sales manager and I asked him for the cash sale price for both models. I asked him to email them to me as I was collecting prices from other dealers and I wanted to keep track of them. Later in the day he did email me and quoted full sticker price.

This has left a bad taste in my mouth for what would be my local Genesis dealer should I buy the G90 over the CT6. I hope to somehow restart the relationship but it leaves me a little ticked at the moment.

 

[Mcc]

That is pretty poor customer relationship management!
I like the idea of getting a price by email but that hasn't worked for me in the past 20 years for a new car. Now I find out the invoice price and profit margin first, then visit the dealer that actually has the car I want, although you don't have to tip your hand about that at the visit. That's when it's time to sit down and work out the price. Being in Los Angeles it is a lot easier to find the dealership to my liking. No dealer is going to make magic but a lot depends on the amount of incentives they get.

Just wondering how the MSRP price (of course never use that price to start a negotiation) for the same G90 trim level compares with that of the Cadillac CT6?

 

[pops]

I have the so called factory invoice numbers on the G90. It is a bit insulting to ask us to believe the dealer is making only 6+% on the sale. I may not be fully efficient trying to get as much info via the internet and email. I just dread going in and dealing with the automobile sales force. To date I'm only seeing about $5,000-$6,000 off of MSRP. The 2018's are soon to arrive and there seems to be plenty of 2017's left in stock.

To get comparable trim levels on the CT6 it has it costing a good deal more. The value of the Genesis is evident.

 

[Mark_888]

I have the so called factory invoice numbers on the G90. It is a bit insulting to ask us to believe the dealer is making only 6+% on the sale. I may not be fully efficient trying to get as much info via the internet and email. I just dread going in and dealing with the automobile sales force. To date I'm only seeing about $5,000-$6,000 off of MSRP. The 2018's are soon to arrive and there seems to be plenty of 2017's left in stock.

To get comparable trim levels on the CT6 it has it costing a good deal more. The value of the Genesis is evident.

Hyundai dealers also get a 3% holdback (calculated as MSRP minus freight) after the car is sold. If you don't know what holdback is, you can google it.

But ultimately, the selling price is based on supply vs demand, and not how much money they make on the deal. But obviously, it is hard to sell cars at a number that does not cover their cost of goods sold, dealership overhead costs, and sales commission costs, regardless of supply and demand factors.

 

[Mcc]

Pops, did you mention to the Genesis folks at the start that you were considering the CT6?

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[PMCErnie]

That is pretty poor customer relationship management!
I like the idea of getting a price by email but that hasn't worked for me in the past 20 years for a new car. Now I find out the invoice price and profit margin first, then visit the dealer that actually has the car I want, although you don't have to tip your hand about that at the visit. That's when it's time to sit down and work out the price. Being in Los Angeles it is a lot easier to find the dealership to my liking. No dealer is going to make magic but a lot depends on the amount of incentives they get.

Just wondering how the MSRP price (of course never use that price to start a negotiation) for the same G90 trim level compares with that of the Cadillac CT6?

Pops, you should listen to Mcc's good advice. Remember too that the best price you'll ever get from any car dealer is for a vehicle that is actually sitting on their lot. Sure, you might have to compromise on colors, or features, but it just the reality of car buying. Also, dealers weren't born yesterday. They want to see you in their showroom so they know you are not just wasting their time with comparison shopping. Finally, your offer of full cash payment when buying a car isn't really what their finance guy wants to hear. He'd actually prefer to hook you up with financing.

 

[pops]

All good advice and I appreciate all of your input.

Read there was holdbacks. Didn't know the figure though. Aren't there other factory incentives to the dealer like volume sales etc.?

I did mention to both the Genesis and Cadillac dealers that I was looking at the competitive model.

I also thought to get the best cash sale price before I bring up financing. Am I mistaken in this thought?

 

[BARRYW]

I never ask for a price. I tell them I am willing to offer so much and if they cannot meet my price, have a good day. Have owned 29 new cars. Most were Toyota and Lexus. Made the same offer on the G80. I have never had to walk out the door without purchasing the vehicle. Never let them tell you what they want. Do your research and make a legitimate offer, which you can use websites like Edmunds.com to see what the models are selling for in your area. You can also do as above and check on holdbacks, to better help you make a legitimate offer. Most are in business to sell, not let you walk away. I have lived all over the country, so it is not just my so called area where I deal. On the G80 with premium and ultimate packages, plus a couple of minor extra items, I offered 5,040 less than MSRP and it was accepted within a few minutes.

 

[Mcc]

To get comparable trim levels on the CT6 it has it costing a good deal more. The value of the Genesis is evident.

So I agree with PMCErnie exactly. Let me add a little more of my thinking. You kind of shot your self in the foot. You told him upfront that he is competing with the CT6. He already knows that the CT6 is lots more than the Genesis so he has that beat without have to come down a dime. Why should he offer a discount? You should have picked a car less than the Genesis but that boat has sailed.

PMCErnie Is right again about the financing. Ask the dealer what sort of financing will get you the best deal. All you're interested in is the bottom line. Disregard any interest or money factor rates. If you're already going to do all cash then it makes no difference to you; you are in the drivers seat. Whether you go with a lease or the dealer's financing just make sure there's no early repayment fees. Then close the deal and one month later ( or the next day if you want) you can refinance with your own credit union or just pay the whole thing off with cash. My dealer actually suggested doing this. When I bought my G90 in January there was a huge incentive for leasing (could have been as much is $10k). It all depends on what the best deal is that is currently on their menu.

Hope this helps. Good luck.

 

[pops]

.....Has sore foot and limps away.......

Taking in all the excellent advice. Thanks for hanging in with me.

 

[Mark_888]

.....Has sore foot and limps away.......

Taking in all the excellent advice. Thanks for hanging in with me.

If you don't want to negotiate face to face with them, I would try a car buying service that has already done a pre-negotiation at a given price. Most Credit Unions have them, and many banks also. Costco has one, and probably Sam's also.

Then there are the web based car buying services such as Truecar.com, Carsdirect.com. A lot of dealers also list on autotrader.com, especially if you are buying last year's model (but still brand new).

 

[EdP]

Car buying is one of the worst experiences you can have. That said, my last buy took 15 minutes and was the best deal. Step one was to go to Truecar.com. I got a price from a dealer and intended to buy the car. Before than, I want to the dealer where I bought three Sonatas in the past. They had the model I wanted and it took about 15 minutes to do the deal. Salesman gave me a price. I told him what I wanted and he said "no can do" I showed him the Truecar price on my phone He came back in two minutes and matched it. That was a Sunday. Next day paperwork was done and picked up the car.

- - - Updated - - -

Genesis has not been Genesis for very long. It is going to take a while to reach the service level of the established brands but I think they will in time. Establishing a status and recognition takes a long time. Look back at Subaru, the change from Datsun to Nisson and the like. I used to laugh at people buying the Hyundai Excel with the paint faded off the roof in a year or two never thinking I;d own three Sonata and now a Genesis. I think we are just the start of good things to come.

 

[pops]

I found sitting in the car and experiencing driving it has "almost" made it worth negotiating with the dealer. Did I pay too much? Of course I did, but oh the car........

 

[Dr.rajadutta1@gmail.com]

Hi, I'm new to this site, but there is a distinct difference between the car and the service. My 2015 Genesis kept self cancelling it's blind spot detector at random times for almost a year.

I reported this and was told a few times that there was nothing wrong. I was even told that this was a "normal" feature of the vehicle.

This time they had a Hyundai inspector examine the car and now they're saying the sensor was damaged in a collision and the replacement isn't covered by warranty.

I wasn't in a collision, if I had been in one and if I had known that the sensor was damaged I would have replaced it last year. Instead I was told that the car was fine all this time.

Has anyone had problems with the BSD cancelling by the way?

Thanks.

 

[Mike Frantz]

My G90 purchase experience (at a Hyundai dealer with some dedicated Genesis sales guys) was top notch - better than I had experienced with BMW and Audi although they were both good. It was clear they fully bought in to what a luxury experience is meant to be. Have it in for valet service now to troubleshoot a small issue and we'll see if the service department also maintains the right level. I want this brand to succeed and don't mind giving a little unsolicited customer coaching along the way. But again, in contrast to what some of you experienced, our buying experience was awesome.