Not ready for prime time

[uncarich]

I've owned a number of luxury class cars and when it comes to service Hyundai is awful at least at Red Hoagland in Florida. I've been waiting two months for the taillight and tire replacement recall on my Genesis 5.0 Ultimate. I am not a fussy customer but when I buy a 55 thousand dollar car I expect the dealer to have the parts to fix any published recall in a timely manner. Plus you shouldn't have to keep calling them.
This might be my one and only Hyundai. Hyundai should stay with cheap cars.

 

[Dezoris]

One of the things I cut out of our review is how many Hyundai dealers have a massively bad rep out in our area, 7/10 just are horrible and service departments are a mixed bag. But what I will say, is pretty much any new car these days regardless of brand that is an import has parts supply issues in the first year, Toyota, Honda, BWM, Lotus etc. Either it's not in a local warehouse or on back order.

BUT...

Parts availability can be a dealer issue as it's up to a $10hr parts person to keep an eye on regional and national warehouses for parts. It may not be available in your region but maybe across the country somewhere and they don't do the work to source them. For example I had a new car in the shop for 2 weeks waiting for an ECU. Just for the hell of it I went to another dealer while the car was in the shop to see if I could order it on business account. What do you know, it was back ordered locally but available in California and could be there in 2 days.

So why was that car sitting at the dealer for 2 weeks? The dealer parts department did not do a national search and did not follow up on it. Plenty of times if not almost always the dealers service departments are the weak link. And we get to deal with the headaches of it.

 

[Comp1]

Try being a Volvo customer. The brand almost went extinct in the US and many of the stand alone dealers had to pick up additional brands to stay alive. And many shoved Volvo to the back of the line. Volvo is "supposed" to be a premier brand but many long time Volvo fans are bailing because they've slipped so far. I left after 14 years of sub par service and customer service. I had zero expectations with my local Hyundai dealer and have had two service visits and am totally blown away by how great the experience is. Having new tires installed next week so we shall see if the trend continues.

 

[Toga]

I hear what you're saying. The car itself is ready for prime time in my opinion. The dealer network and customer service are not however. Bringing customers to the brand is one thing, but retaining them is a whole different story. Hopefully Hyundai realizes that and rectifies it.

 

[Mark_888]

I hear what you're saying. The car itself is ready for prime time in my opinion. The dealer network and customer service are not however. Bringing customers to the brand is one thing, but retaining them is a whole different story. Hopefully Hyundai realizes that and rectifies it.

Not easy to do since dealers are independent businesses not owned by Hyundai. Also, the vast majority of cars they sell are at the lower end of the price spectrum.

 

[Sal Collaziano]

Parts availability can be a dealer issue as it's up to a $10hr parts person to keep an eye on regional and national warehouses for parts. It may not be available in your region but maybe across the country somewhere and they don't do the work to source them. For example I had a new car in the shop for 2 weeks waiting for an ECU. Just for the hell of it I went to another dealer while the car was in the shop to see if I could order it on business account. What do you know, it was back ordered locally but available in California and could be there in 2 days.

So why was that car sitting at the dealer for 2 weeks? The dealer parts department did not do a national search and did not follow up on it. Plenty of times if not almost always the dealers service departments are the weak link. And we get to deal with the headaches of it.

That's it. $10/hr kid playing games on his phone instead of working.