Open Letter to Genesis Motors - How I'd Improve the GV60

[berkeleysquirrel]

I have the distinct impression that the fingerprint reader needs to re-read (reset) my finger every few weeks or so to work consistently. It seems like the print reading technology reads such minute changes in the print that it stops recognizing it once we have shed some cells and/or the finger is more moist or dryer, etc. It is quirky. I agree it should be more generalized for the print so it works more consistently, so perhaps Genesis got ahead of themselves on this one? I dunno.

Same thing happens to me. I have to reset the fingerprint about once every 6 weeks. After each reset, it'll work very well for the first week to two weeks and then slowly take more and more tries to work until it doesn't anymore. I'll reset it if I remember but I've mainly just gone back to using the key fob.

 

[steveinarizona]

So the NFC card functions like the fob or phone (as a key) and just needs to be near the vehicle? You do not need to touch the NFC card to the door handle?

Correct and correct.

 

[ideutsch]

Correct and correct.

I have to position the NFC card in this exact spot for the vehicle to unlock/lock. In the diagram from the Owner’s Manual, (A) is described as the door handle authentication pad. This is also where phones that do not support Ultra Wide Band (B) have to be placed.

 

[brettb]

I have to position the NFC card in this exact spot for the vehicle to unlock/lock. In the diagram from the Owner’s Manual, (A) is described as the door handle authentication pad. This is also where phones that do not support Ultra Wide Band (B) have to be placed.
View attachment 59908

I thought I had gone looking in the owner's manual when I first tried this and didn't see this at the time. This, of course, was the answer!

Thank you!

 

[Phxcookie]

Maybe I'm just a luddite, but I'm perfectly happy just using the key fob and have never even tried to use the fingerprint reader or the facial scanner. I certainly can't imagine filing a lemon law complaint over the fingerprint reader and Face ID gizmos not working, but to each his own.

This has nothing to do with being a Luddite or not. It has everything to do with Facial Recognition being a significant selling point of the car. No-one else has it and it has real utility for people who use it and appreciate having it.
So when it does not work as it is supposed to and Genesis cannot repair it, they have broken their implicit contract with the buyer, that everything in the cars works and is warranted as such. If they cannot fix it because of a manufacturing defect for that particular car, then they must replace or repurchase the car. The law is quite clear on this, in California certainly. The car that cannot be repaired within three attempts or is out of service for more than 30 days in the first year and a half of ownership, is a Lemon.
If you're a Luddite as you say, why go for such a cutting edge vehicle? You'd probably be much happier in a 1995 Toyota Corolla.

 

[TiburonH]

This has nothing to do with being a Luddite or not. It has everything to do with Facial Recognition being a significant selling point of the car. No-one else has it and it has real utility for people who use it and appreciate having it.
So when it does not work as it is supposed to and Genesis cannot repair it, they have broken their implicit contract with the buyer, that everything in the cars works and is warranted as such. If they cannot fix it because of a manufacturing defect for that particular car, then they must replace or repurchase the car. The law is quite clear on this, in California certainly. The car that cannot be repaired within three attempts or is out of service for more than 30 days in the first year and a half of ownership, is a Lemon.
If you're a Luddite as you say, why go for such a cutting edge vehicle? You'd probably be much happier in a 1995 Toyota Corolla.

I’m all for cutting edge when it adds value. The facial recognition thing adds no value to me. I have to bring my key with me everywhere I drive because I have to bring my house key with me, plus it opens the car door way faster than the facial recognition, so the facial recognition is of no use to me. It’s just a parlor trick that has zero to do with the performance of the car and I for one couldn’t care less whether it works or not.

 

[Looney100]

I’m all for cutting edge when it adds value. The facial recognition thing adds no value to me. I have to bring my key with me everywhere I drive because I have to bring my house key with me, plus it opens the car door way faster than the facial recognition, so the facial recognition is of no use to me. It’s just a parlor trick that has zero to do with the performance of the car and I for one couldn’t care less whether it works or not.

I thought the same when I first got the car, but am surprised at how much the facial recognition gets used. I always have my key if I'm planning to drive, but use the facial recognition if I need to get something in/out of the car and am already in the garage or don't want to dig out my key. My son also uses it to get into the car. Altogether, it's used a few times a week.

 

[ideutsch]

I use digital keys for my front door and my garage and appreciate the facial recognition and digital key features for the GV60. Carrying only a smart watch or phone, I can drive my car, pay for goods/services, and get back into my home. It’s convenient and minimizes what one needs to carry day to day.

 

[steveinarizona]

I’m all for cutting edge when it adds value. The facial recognition thing adds no value to me. I have to bring my key with me everywhere I drive because I have to bring my house key with me, plus it opens the car door way faster than the facial recognition, so the facial recognition is of no use to me. It’s just a parlor trick that has zero to do with the performance of the car and I for one couldn’t care less whether it works or not.

I solved the house key problem by changing to electronic door locks. Two so even if one failed, I could still use the other to get in.

I used the same approach to facial recognition. My phone is my primary key; the keycard is my primary backup; the facial recognition system is my emergency second backup.

Now I leave my house key and car fob home.

But...and this thread demonstrates it, everyone is different and what is important to one is meaningless to another.

 

[Phxcookie]

FWIW I was commenting on the Lemon Law aspect, not the personal preferences of each individual. Regardless of whether you believe Facial recognition is a "parlor trick" or a very useful feature, if it doesn't work and cannot be fixed by Genesis despite repeated attempts, it qualifies the car as a Lemon, certainly under the Consumer Protection laws of California that I am well versed in.

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[GenesisJohn]

I’m all for cutting edge when it adds value. The facial recognition thing adds no value to me. I have to bring my key with me everywhere I drive because I have to bring my house key with me, plus it opens the car door way faster than the facial recognition, so the facial recognition is of no use to me. It’s just a parlor trick that has zero to do with the performance of the car and I for one couldn’t care less whether it works or not.

I never set it up. Key Fob for me!

 

[gvca]

I set it up and slowly the success rate dropped to the point where it didn't reliably work anymore. The fingerprint had been 50/50 since the start. I disabled them both and just use the FOB now. It was too unreliable to ever make into a common thing anyway.

Would have preferred if they spared this biometric stuff and just put a UWB radio in it to adopt Apple Car Key or similar in my market.

 

[gvjim]

I use the fingerprint reader every time I get in the car - otherwise the car makes me enter a passcode. Fortunately the success rate for the fingerprint reader is over 99%, and when it does fail a second tap has worked every time.

I did set up the facial recognition, I've tried it a few times just for fun and it's worked every time. Nevertheless, I don't plan on relying it. I also would have preferred Apple Car Key, but oh well.

 

[Artie Shane]

Facial recognition works 99% for me. Fingerprint... 85% or so.
I carry my fob so don't typically need it.
However, I'll run out to the car in the garage without my fob to get something, or work on the car, or whatever. The facial scanner is great to open it up. And if I need or want to start the car, the fingerprint scanner works well enough.

 

[costeau]

I remember complaining that when pushing the Phone button on the steering wheel while CarPlay was active, I just got a message saying "CarPlay active. Please open the Phone app in CarPlay.". I told my GPA that if CarPlay is active, it would make more sense that if you push the button, the Phone app will automatically open in CarPlay, and a second push would call the selected phone number.

Partially fixed in a recent update. The Phone app opens in CarPlay, but a second push does not call the selected number. I have the gate to the estate where I live as the first number in my Favourites list, so that second push would make sense.

 

[EdP]

I remember complaining that when pushing the Phone button on the steering wheel while CarPlay was active, I just got a message saying "CarPlay active. Please open the Phone app in CarPlay.". I told my GPA that if CarPlay is active, it would make more sense that if you push the button, the Phone app will automatically open in CarPlay, and a second push would call the selected phone number.

Partially fixed in a recent update. The Phone app opens in CarPlay, but a second push does not call the selected number. I have the gate to the estate where I live as the first number in my Favourites list, so that second push would make sense.

The gate can be set up with a transponder that sees a sticker on the windshield. No button need be pushed, like the way EZ Pass works.

 

[Jeffdawgfan]

Update software to allow "one pedal driving" to be locked in if that was the way you were driving the previous trip instead of having to set it each time you turn car on.

 

[Lymanalpha]

I also find the fingerprint reader unreliable. It works for a week or so and then fails to match my print unless I re-enroll it. The Face ID works great though.

I always count on my iPhone digital key and Apple Watch digital key and carry the card key as a backup. If I’m driving far from home I’ll bring a physical key and the backup key as a precaution so I’m not stranded if all the other tech fails.

It’s nice to have so many options, but it would be much better if they made the fingerprint sensor more reliable.

Exactly the same here.

 

[steveinarizona]

Exactly the same here.

Me too. It is my second backup (phone is primary; key card is first backup) but I would still like it to work. I have been trying to figure out why it works sometimes and not others and I have failed to discern the difference.

 

[costeau]

For those of us who don't have Digital Mirrors, it's nice that the side mirrors automatically dip when I put the shifter in Reverse.
However, they come back up again the moment I put it in Drive, just to go forward, only to reverse again and having to wait while they dip once more.

When I put the shifter in Drive after reversing, I'd like to see the mirrors stay dipped until I put the shifter in Park, or the speed exceeds a certain level
(e.g. 15 km/h (9 mph), which is when the doors lock, if you've turned on "Auto lock enable on speed").

Would be nice if we could at least configure such a delay in the vehicle settings.