Original Owner?

[AcceleRx]

I purchased my G90 from a dealer who purchased it at auction from HNA. The car was used at the Detroit auto show to shuttle guests. I purchased the car with 86 miles and a title that lists HNA and then my dealer. I am the third name on the list of title transfers and the only individual. The bill of sale lists the car as used. In discussions with Genesis Customer Care, they have advised that I am not eligible for concierge services as I purchased the car used. The Genesis literature referenced below does not clearly define Original Owner (page 40) but at the same time does not disqualify all cars that are used - coming off a lease, dealer car, etc.
If you had a similar situation, please advise your experience and how it was resolved. Thanks. Also thanks to Sal for encouraging me to post!

https://owners.genesis.com/genesis/us/mygenesis/glovebox-manual/2018/G90/2018-Genesis-G90-QRG.pdf

 

[Mr. Incredible]

don't know what state you are in, and I believe it will be specific to your state laws.

In CA if a vehicle has been titled and plates issued, then it is considered used, BUT if that vehicle has under 1,000 miles when the second owner takes possession and titles it, then all the NEW car warranties and promotions (special financing etc.) have to be given to the second owner.


I found this out with last car, my Lexus RCF

The car was originally sold to someone else, he had possession for 3 weeks and the dealer titled the car and got the plates, apparently they couldn't finance the guy without additional money down and he didn't have it, so he was forced to return the vehicle. At this point it had 786 miles on it.

I bought the car knowing I was the second owner but I knew they had to give me all the incentives they would give to a new car owner, as well as all the warranties, and services (2 years free maintenance in this case), as if the car was new because it had under 1,000 miles even though it had been titled and returned.

DMV and Carfax showed me as the 2nd owner, though technically I was the first.

I've done this many times over the years as I have purchased several dealer "demo" vehicles, as to get a new car (that will have some mileage), at a used car price, with all the new car warranties and incentives intact.

And regardless of the mileage, the new car warranty starts at the mileage and date that I titled the car. I had a 2010 Chevy Avalanche that had 9,000 miles (dealer demo) and I was the first actual purchaser of the car, my 3/36 started at 9,000 miles not 0, and ended @ 45K not 36K.

hope that helps and makes sense.. You will need to check your state laws regarding demo vehicles and title transfers between dealerships/auction houses.

 

[EdP]

I purchased my G90 from a dealer who purchased it at auction from HNA. The car was used at the Detroit auto show to shuttle guests. I purchased the car with 86 miles and a title that lists HNA and then my dealer. I am the third name on the list of title transfers and the only individual. The bill of sale lists the car as used.

https://owners.genesis.com/genesis/us/mygenesis/glovebox-manual/2018/G90/2018-Genesis-G90-QRG.pdf

Seems plain to me. You are the third owner, not the first. Hope you got a good deal though. The right price is better than a few oil changes.

I see this:
The described coverage only applies to the original retail purchaser or original lessee of a Genesis Brand vehicle. The coverage is not transferable to subsequent owners, with the exception of immediate family members. Immediate family members include the following: • Spouses or registered domestic partners • Parents • Children or stepchildren

 

[Mr. Incredible]

Seems plain to me. You are the third owner, not the first. Hope you got a good deal though. The right price is better than a few oil changes.

I see this:
The described coverage only applies to the original retail purchaser or original lessee of a Genesis Brand vehicle. The coverage is not transferable to subsequent owners, with the exception of immediate family members. Immediate family members include the following: • Spouses or registered domestic partners • Parents • Children or stepchildren

I don't see it as that simple.

dealerships and auction houses don't typically "plate" cars in inventory, while the title is transferred between dealerships, the car is never "titled" to an owner by the DMV until it is sold. Otherwise dealers that transfer inventory to other dealers would essentially be the first owners of the car negating all new car incentives and warranties.

The only thing I can think is that the owning dealership plated the car to the agency that used the OPs car at the Auto Show, likely to avoid any liability if a rep of said agency was involved in an accident. At that point since the car was titled and plated it is now a "used" car. This is where my above statement comes into play. In CA it has under 1,000 miles and Genesis would by law be required to offer all the original new incentives, promos, and warranties.

obviously other states will vary.

 

[RyanB]

When I bought my 2016 Genesis it had about 1600 miles on it and was registered as a demo in CA then registered again to a concert venue here in IL then auctioned by Hyundai and bought by the dealer I bought it from. All my paperwork shows it Sold As New since it was never titled or plated until I bought it. Seems like your car had similar transactions so I don’t know why it would be considered used unless it’s due to a specific state law.

 

[Mcc]

I purchased my G90 from a dealer who purchased it at auction from HNA. The car was used at the Detroit auto show to shuttle guests. I purchased the car with 86 miles and a title that lists HNA and then my dealer. I am the third name on the list of title transfers and the only individual. The bill of sale lists the car as used. In discussions with Genesis Customer Care, they have advised that I am not eligible for concierge services as I purchased the car used. The Genesis literature referenced below does not clearly define Original Owner (page 40) but at the same time does not disqualify all cars that are used - coming off a lease, dealer car, etc.
If you had a similar situation, please advise your experience and how it was resolved. Thanks. Also thanks to Sal for encouraging me to post!
https://owners.genesis.com/genesis/us/mygenesis/glovebox-manual/2018/G90/2018-Genesis-G90-QRG.pdf

Did you see the section in the above reference manual that says “Please refer to your New Vehicle Limited Warranty for warranty details.”

Here is what it says in that Warranty booklet:
ORIGINAL OWNER
Original Owner is defined as the first retail purchaser of the
vehicle who took delivery of the vehicle on its date of first use.
If the vehicle was first placed in service as a lease vehicle,
and the lessee purchases the vehicle at the end of the
lease, the 10 year/100,000 mile Powertrain Limited Warranty
remains in effect.
If the vehicle was first placed in service as a Genesis Branded
Manager Demonstrator Vehicle, or Genesis Branded Service
Loan Car, the original (first) retail purchaser of the vehicle is
considered the original owner, and the 10 year / 100,000 mile
Powertrain Limited Warranty remains in effect. This warranty
is not transferable to any subsequent owner. Subsequent
owners have powertrain components covered under the 5
year/60,000 mile Genesis New Vehicle Limited Warranty.
The 10 year/100,000 mile Powertrain Limited Warranty also
excludes coverage for vehicles placed in commercial use (e.g.
taxi, route delivery, rental, etc.)

Perhaps you should ask the dealer why the papers says USED. Maybe there is more to the story and that is why you got such a great deal on it. Or maybe it can be treated as New under the warranty. I think to clear that up you need to cite the above to Customer Care and see why the above doesn’t pertain to you.

 

[EdP]

I don't see it as that simple.

dealerships and auction houses don't typically "plate" cars in inventory, while the title is transferred between dealerships, the car is never "titled" to an owner by the DMV until it is sold. Otherwise dealers that transfer inventory to other dealers would essentially be the first owners of the car negating all new car incentives and warranties.

The only thing I can think is that the owning dealership plated the car to the agency that used the OPs car at the Auto Show, likely to avoid any liability if a rep of said agency was involved in an accident. At that point since the car was titled and plated it is now a "used" car. This is where my above statement comes into play. In CA it has under 1,000 miles and Genesis would by law be required to offer all the original new incentives, promos, and warranties.

obviously other states will vary.

Aside from CA, I see it that simple. The car was registered and titled twice and sent to auction. The first owner was Hyundai that used it for promotion. If you want to get technical, that could even say it was a fleet car.

A few years back a local Buick - Pontiac dealer had a lot of cars like that. Titled as used, they were a hell of a bargain with very few miles on them. The OP did not say what he paid, but he may have saved many thousands of dollars in exchange for a few concierge oil changes. I'd jump on that.

 

[AcceleRx]

Dear All -
Many thanks for your ideas. I went to the dealer today based your input and resolved the situation to my favor.
I appreciate the input and found another reason to enjoy my G90!
Best

 

[EdP]

Dear All -
Many thanks for your ideas. I went to the dealer today based your input and resolved the situation to my favor.
I appreciate the input and found another reason to enjoy my G90!
Best

I love a story with a happy ending! Good for you.

 

[rugby]

don't know what state you are in, and I believe it will be specific to your state laws.

In CA if a vehicle has been titled and plates issued, then it is considered used, BUT if that vehicle has under 1,000 miles when the second owner takes possession and titles it, then all the NEW car warranties and promotions (special financing etc.) have to be given to the second owner.


I found this out with last car, my Lexus RCF

The car was originally sold to someone else, he had possession for 3 weeks and the dealer titled the car and got the plates, apparently they couldn't finance the guy without additional money down and he didn't have it, so he was forced to return the vehicle. At this point it had 786 miles on it.

I bought the car knowing I was the second owner but I knew they had to give me all the incentives they would give to a new car owner, as well as all the warranties, and services (2 years free maintenance in this case), as if the car was new because it had under 1,000 miles even though it had been titled and returned.

DMV and Carfax showed me as the 2nd owner, though technically I was the first.

I've done this many times over the years as I have purchased several dealer "demo" vehicles, as to get a new car (that will have some mileage), at a used car price, with all the new car warranties and incentives intact.

And regardless of the mileage, the new car warranty starts at the mileage and date that I titled the car. I had a 2010 Chevy Avalanche that had 9,000 miles (dealer demo) and I was the first actual purchaser of the car, my 3/36 started at 9,000 miles not 0, and ended @ 45K not 36K.

hope that helps and makes sense.. You will need to check your state laws regarding demo vehicles and title transfers between dealerships/auction houses.

Can you show this California Law please?

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[G-66985]

Sorry, I am no help. I am in TX