Paint Issue

[Tom D 2024 GV90]

I purchased a new 2024 GV80 in the Vic Black color. The vehicle had scratches all over the car. The dealer applied a paint protectant to the hood and the driver's side.
I brought this to the attention of the dealer. They tried to correct the paint, but there were still scratches all over the car. The dealer will not respond now to correct the vehicle.

Has anyone else experience paint issues with their new vehicle?

Thanks

 

[Gunkk]

Car stealerships routinely swirl paint because they use the minimum wage yard jockeys to do the car wash and spray-n-wipe labor for the upsold PDI work. Rarely will you see a professional detailer doing PDI outside of very high end imports (i.e. >six and seven figure cars). The yard jockeys and PDI techs are neither trained nor paid to care enough to prevent swirling the paint. Only way to avoid it is to decline the paint prep and said "paint protectant" treatment and get the dealer to agree in writing that they will not wash the car or touch the paint before delivery absent professional paint correction paid for the dealer and done at PDI.

So contact Genesis corporate and complain that the dealer screwed up the paint during PDI. Send lots and lots of pics of the swirl marks on all the panels. Timeliness is of the essence here. Like a few days. Couple weeks go by and they'll say they didn't deliver it that way and you must have washed it and damaged it yourself.

Have your paint corrected professionally (i.e. properly polished) and send the invoice to the dealer and CC: corporate. It'll be a few hundred dollars. Dealer will almost certainly tell you to get lost and corporate will probably deny payment because they didn't preapprove. If you can get corporate to agree to pay beforehand, this is best, but flip a coin whether they'll play games. You never know.

So then you go post your negative reviews and Genesis corp surveys and enjoy your now swirl free car.

If you want to keep that corrected black paint swirl free for a long time, then do a full car self-healing PPF treatment (cost: few thousand $), and pay them extra to oversize the patterns and wrap edges, remove/replace emblems etc. to minimize any exposed seams (which catch dirt, etc.). Or be impossibly careful washing it yourself with a non-contact washing and dry method. Black paint is practically impossible for most folks to keep swirl-free without a self-healing PPF.

Good luck.

 

[FastCars]

^^^ What he said !!!

My Vik Black GV70 was a total disaster @ delivery to the point my wife even commented on the swirls etc. and she rarely notices anything like that.

I knew it would be a mess (dealers are all losers about washing these cars) and already had made an appointment for paint correction & ceramic coating at my favorite shop. Not a fan of the PPF myself but many swear by it.

Going forward make sure you have them put NO WASH on any service work requests as NONE of them has a decent wash set-up, especially for black cars which are the worst for showing every little defect.

 

[dg333]

I purchased a new 2024 GV80 in the Vic Black color. The vehicle had scratches all over the car. The dealer applied a paint protectant to the hood and the driver's side.
I brought this to the attention of the dealer. They tried to correct the paint, but there were still scratches all over the car. The dealer will not respond now to correct the vehicle.

Has anyone else experience paint issues with their new vehicle?

Thanks

I have a 2023 GV70 Electrified. The paint is literally chipping off all by itself over the tire wells. Something did scratch my car in a parking lot and it went several layers deep which makes sense if it is chipping all by itself. I've been trying to work with the dealer for a repair and to address the chipping. It has been 6 months for scratch and 3 months for chipping.

Someone in sales did take it somewhere Q4 '23 to have the scratch buffed and filled. I do have the extra paint and dent coverage. The place where they took did not have Genesis paint, so it was filled with a different color! Really??!!!

I am still trying to get a response from them. They recently let the service manager go and hired a new person. Hopefully, things get better.