POI Rear view Mirror Button- Function Not Supported

[FOX24]

Hello, when I push the POI button on my rear view mirror, all I get is a “Function not supported” message displayed on my touch display.
Weird, as all other buttons work and the POI work when I go thru the NAV screen.

 

[FOX24]

Nobody else?
Guess I have to see how the Genesis service is for the first time.

 

[Mcc]

Nobody else?
Guess I have to see how the Genesis service is for the first time.

I would try calling connected services first. Might just need to be reset.

 

[jjsC6]

I didn’t know it had a Point of Interest button.

 

[joegr]

I didn’t know it had a Point of Interest button.

The button on the mirror is different than the one on the nav in that it connects you with a server that does pretty good voice recognition, and is likely more up to date than the database in the car. The down side is that you have to have a subscription (included for the first three years), and you have to be in an area with reception.

 

[EdP]

The button on the mirror is different than the one on the nav in that it connects you with a server that does pretty good voice recognition, and is likely more up to date than the database in the car. The down side is that you have to have a subscription (included for the first three years), and you have to be in an area with reception.

Mine failed me today. I also used the "Send to Car" on the app and it did not send anything to car. Tried it last night and this morning. I was half way to my destination before I could pull over to manually put in the destination.

I probably will not renew. For the few times I use it and the number of times it fail, not a good buy for $300

 

[pulsar]

I’ve never pressed that button before. Thought it called Genesis or something for emergency? Guess I need to try it and see what happens? Never tried to download a destination send to car file either for haven’t had a real need yet.

 

[boniant]

I'm in Canada and running into the same issue. Called connected services a few times and nobody is able to help. My genesis experience manager has forwarded my query to corporate and I'm waiting for a reply.

I also had the maintenance function give a similar error when I first picked up my car (2022 g70) and had a connected services agent re-enroll me, which seemed to do the trick.

 

[G-700160]

I'm in Canada and running into the same issue. Called connected services a few times and nobody is able to help. My genesis experience manager has forwarded my query to corporate and I'm waiting for a reply.

Exactly.
My experience manager said he would escalate it to corporate as well.
Still nothing yet.

 

[FOX24]

Corporate says the button is no longer supported.
I told them that was ridiculous and you should not have a button in a new car that does not work.
Told them I want the mirror replaced with one without the button.
Like the one I’m told is now in the GV70.
We’ll see how that goes over.
They are checking.

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