Problem with MyGenesis.com

[tgandolfo1]

I bought a 2022 G70 two weeks ago. The Dealer set up my email for MyGenesis service. However, the system never sent me a link to login and set up a password. When I request link to reset my password, it says a link was sent to my email, but i don't receive it. They have my correct email and it is not in my spam folder.

I called Genesis support and the guy could not figure it out either. He summited a case to the technology group, but I am still in limbo. Has anyone else experienced this issue when initially trying to get on MyGenesis.com? Any suggestions to resolve it?

Thank you

 

[ckon]

Look for the email in your spam folder?

 

[tgandolfo1]

I did. It's not there.

 

[Plaino]

I had that issue too with my '22 G70. Talked to a Genesis rep who found out they had a typo in my email on file (dealer error). He was very helpful and guided me thru the sign up.

 

[Darken]

Maybe this is over simplistic but after having them verify your email address as correct, can't you ask them to resend the link?