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Questions about Genisis Issues - Long - Sorry

ImInPA

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Hello All. I have been following the posts on this forum for some time now and I am very interested in the Hyundai Genesis. I will likely be buying sometime in September for tax reasons (unless I were to get a truly great deal prior to that. I have read with great interest recent posts about potential suspension issue, electronics issues, strange buzzing in the steering column, etc. I know that we all react differently to noises and issues, and regardless of whether or not the issues are "real" or simply perceived, they are almost always important and frustrating for the person experiencing them. For those of you that are experiencing these posted issues, I would love to know how the dealers are handling them. One thing I am trying to keep in mind si that people who join forums such as these are generally a vast minority of the owners of a given vehicle. We tend to be a bit more fanatical, picky, choosey, educated on the vehicle, and overall, a great group of folks. Now, on to my questions.

Suspension Issues: In my experience, how a car hadles all of the possible road conditions is a based on spring rates, shock dampening, and wheelbase. I had a Subaru Legacy GT that would bounce fairly roughly over a certain patch of road near my home; however, my current 2005 VW Passat TDI handles this stretch as though the road was glass. There is a stretch of road that does seem to unsettle my Passat that never impacted my Subaru or any other vehicle I have owned. Every vehicle I have ever owned has had some stretch of road that has upset the ride or at least made me aware of something I had never experienced before in another vehicle. Is this what we are talking about here? Or is this something that truly makes the car unsafe? I ask, because in all of the reading I have done from every review, I have read in a couple articles, that the suspension can bottom out easily when pressed into "sport sedan" duty, however, every article I have read follows up this comment that that is not the duty the Genisis is inteded for. So I have not read anything that has said or even hinted that the Genesis supsension makes the car unsafe in any way...only that there is room for improvement to attain a sports sedan rating.

Tech Package/Electrical: I am more concerned about issues I have read where the tech package fails to start or stops responding after certain functions are used, often requiring the vehicle to be turned off, a period of time to elapse, then it works for a while and then repeats the process. Electrical gremlins are for more troubling to me than the suspension issues. Does anyone have any idea how widespread these problems are? Are there folks out there experiencing issues with no-Tech Genesis? There really are not that "many" different users on this site posting these issues, but, many may not be using all of the functions or combinations. With today's electronics in vehicles, it would really be terrible to buy a vehicle and have electrical issues. I remember an MG I had in the mid 70's...every time I would go over a significant bump, the windshield wipers would make a pass accross the windshield and sometime the motor would just die....never could find that one.

Lexicon Stereos: Is the difference really that great between the PP package and Tech? Does the PP sound bad? better than most? as good as others? just not as good the the Tech? I asked a tech at a Hyundai dealership and he told me that essentially, the speakers are the same in both cars, but the Tech package has a midrange speaker in each of the front doors and an additional tweeter in the front dash. In talking with Lexicon, the Discrete amplifier only comes into play with DVD source materials, as this function aloows for the the DSP to process the 5.1 surropund into 7.1 surround. According to Lexicon, CD material should sound virtually identical on both of these systems as both systems have the ability to process two channel stero signals into a "surround sound" matrix and both systems use the same circuitry for this function. Both Lexicon systems have 528 watts of power. I have read many postings about this on this site and other sites and have a wide variety of opinions here. I am not sure I really want the tech package although there are some things I like in it (Xenons, integrated bluetooth). I sure wish Hyundai would make these stand alone options like other manufacturers, or, just make them standard (i.e. Acura)...maybe 2010?

Alignment: This is probably my biggest concern of all. I had a Honda Accord back in the late 80's that just never seemed to track straight. It was terrible. I drove other examples of that vehicle and the all drove like they were riding on rails. Not mine. It started off good then began pulling to the left just as many report here. It truly was not a sensitivity crowns, or tires.Ther was just something out of whack in this particular car. Never got that resolved, and, subsequently, have never bought another Honda product. I read one posting where the dealer was intructed by Hyundai to "reposition the subframe." This is outrageous. There is no way a dealer would have the lasers and or equipment to even aproach the fine adjustments that would be required to successfully accomplish this. This sounds more like an early production glitch where cars the robots must have been a bit out of whack at the factory. How many are really experienceing this and, were you an early purchaser? Is this problem showing up on more recently built vehicles?

Sorry about the length of this post, but I really do like the Genesis and have become somewhat confused with many of the posts I have read. I will no doubt have additional questions for you owners out there as time goes on.

Thanks in advance for your input. This is a really great forum.
 
I can comment on the suspension.

Generally speaking the Genesis has a very sophisticated multi-link suspension system. But Hyundai replaced the shock/spring assembly for the Genesis sold in Korea and elsewhere with a much stiffer one for the US market. There have been complaints about a jittery ride, even on relatively decent (but not perfect) roads. None of this is at the level of being unsafe.

At the same time, when the car is on certain roads that could be described as terrible, the same suspension issue can in some circumstances be elevated to the level of somewhat unsafe if you are traveling at high rate of speed.

IMO, the Genesis rides a little like a 1970's rear wheel drive station wagon, with very stiff suspension in the rear, that can be a little harsh if the car is not weighted down with a full load and passengers (or some other weight in the rear).

Whether or not this is deal-breaker depends on the person. For me I still like the car, but am encouraging Hyundai to come up with an improvement even if I have to pay for it. I would encourage you to take a test drive over various roads, and check the tire inflation on the demo car before you try it (Hyundai specifies 33 psi cold tire pressure in the tires). If the car has been driven during the last few hours, the tire pressure will read high by a few psi. Bring a tire gauge with you to the test drive.

And even if this is a concern, there is hope that Hyundai will at least improve the shock/springs in 2010 and that change could be installed on the 2009 model for those who want it (and are willing to pay).
 
I would have to say I am very pleased with my 4.6 tech pack purchase. I have experience NO problems with any parts of the car at all.

The suspension can get a little bouncy on the right road, but overall I am pleased with it. It isn't going to handle like a race car, because it is far from one.

My brother has a 2005 Subaru Legacy GT Limited. Great car, but I believe my cars suspension is much smoother than his, but the Genesis is more luxury than the Subaru.

I have no issues with the tech pac and you get a lot:

I had to have HID in this car and glad it was available. I'm very pleased with the auto cornering headlamps and auto leveling feature. Very nice.
 
IminPA

The suspenion you inquire about issue does seem to vary by vehicle and somewhat by preference. In general, I believe the ride is the weakest link of the vehcile and is somewhat jittery or bouncy even in the best of circumstances. However, in mine it is more than that and more than just being a bit rough. The porposing I experienced was (I feel) dangerous at 65 mph. In part because it was completely unexpected and extreme- enough so that I pulled over. Unfortunately, pulling over did not solve the problem - as soon I got back on road it started again. It did not stop until the highway changed. I found it quite shocking - especially when it happened the next day on the same stretch and later the next day on another highway (that porposing was not as severe, but lasted for half my trip). In addition, to perhaps being unsafe - it was just unpleasant to be bouncing around in your $36,000 sedan. This is why the dealer has had my car since Friday morning and I am awaiting an appointment with the regional rep.

Not all owners have experienced this - though there are others that have or who have developed other issues with the ride quality. Others are satisfied and have expressed positives. FYI the Azera had a similar problem with porposing/bouncing with a fix implemented in 2006 I believe.
 
The suspension "issue" I believe, is very road dependant as well as "expectancy dependant" - the only way is to actually drive one to see what you think. I have had zero issues.

The tech package is much, much more than the stereo upgrade. Adaptive HID lighting, NAV, full phone integration, HD radio, Rain sensing wipers, Voice command everything, etc. Drive one.

Same goes for the V8 vs, V6 - a lot of personal preference, and a lot of "extra goodies" on the 8 not available on the 6. Drive one.
 
Most importantly drive the vehicle (not just a demo) you will actually be purchasing very throughly over the type of roads you typically encounter. That will be your best judegement. The roads and conditions are so different everywhere. In Illinois there are very bad roads.
 
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The tech package is much, much more than the stereo upgrade. Adaptive HID lighting, NAV, full phone integration, HD radio, Rain sensing wipers, Voice command everything, etc. Drive one..


I am familiar with the differences in the packages. I am more interested in the difference in sound between them as far as the two Lexicon Stereos are concerned. I am aware that the Tech package contains many other goodies as well.
 
I can only speak to the suspension issues. I have now driven my Genesis over 12,000 miles and I have have never really felt the suspension get to the point where I thought it was truly unsafe. I have found one stretch of I-20 where the car goes into a very strange state, on this stretch of highway the "bouncing" that I've observed on a few other roads, and would generally consider minor, suddenly turns into a major bucking sensation that, at least the first time feels very unsafe. I quickly slowed to around 50MPH on that stretch and it was OK. I've now driven that stretch 4 times, and it happens every time, but I was more prepared for it the other three times. Two of the times I just decided to slow down as soon as the road surface changed, and the ride was rough, but did not enter the "bucking" state. The fourth time I decided to continue at 75MPH and see if the car recovered. I kept speed and tried various lane change and other simple maneuvers. The ride was especially rough during this stretch, but the car seemed to respond and still be under control so I don't think it was actually unsafe, it just didn't offer a very compelling ride for those 3-4 miles, and that's probably an understatement.

If I were to rate my current experience with the Genesis suspension it would be something like this:

~11,850 miles -- Excellent, slightly stiff, but mostly smooth compliant ride
~135 miles -- Average, with noticable bounce
~15 miles -- Terrible, uncomfortable bucking

Of course if I lived in an area where more of my highway were like those on the 150 miles that I rated average or terrible, I might not be quite as satisfied with the Genesis. Most of the roads in my area are reasonably well maintained asphalt. All of the roads where I've experienced any issues were concrete and, even then, it's obvious not all concrete surfaces have been a problem.
 
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IminPa - I'm sure you realize this, but the best advice you have received and will receive is to take a lengthy test drive. Then let us know what you think.
 
I encourage anyone who may experiencing this type of behavior to call Hyundai customer assistance in CA and at least report it. You should not be having this happen in a car of this caliber (well any car really). The Genesis team member I spoke to today indicated they were very interested to know of any issues. The more peope that call the more a solution is likely to be offered up.
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For the stereo, My friend has an M45, I took him for a ride today the first thing out of his mouth was how great the stereo sounded (XM source playing). It really is nice. I would recommend it if you enjoy music, If you are not the type of person to notice the sound quality of a stereo independent of what is playing you could skip it.

As for the suspension. I love it, My friend thought it was a bit "soft" not bouncy or any problems just a little soft in the corners compared to his M45.
I tested the M45 and found it a little to firm, Suspension is a point of interest for me also, I have noted many "complaints/concerns" about the suspension. I can't find any problems yet (2k miles) other than this.

If I hit an ice heave (think of a 4 inch tall mole hill) at around 60-70 miles an hour the rear end bounces....

As comparison the M45 skips left (I was following it).

I haven't had any problems with the tech package, however expect some problems. this isn't just a Hyundai issue.

Friends with M45, 530i, 535xi, GS430, CTS have all had problems with the advanced electronics packages.

I expect at some point there will be an issue. Software is Software.

The question is how the manufacture/dealer handle the issue. This being a new car on a new platform, expect early adopter issues. I wouldn't expect this to be a concern in the fall as the techs will have had more experience with the car.
 
As a follow-up to a previous poster, my 2010 Genesis 4.6 (leased December 2009) is pulling to the left and it was something I noticed soon after I got it. I took it in at 2000 miles and they said they performed an alignment. I drove it home from the dealer and it is still pulling to the left. Based on what other people have posted, I think this one might have this same tough to solve/unresolvable issue. It is not a very heavy pull, but my left hand and arm definitely feel it after any drive longer than 10 minutes because I have to keep constant pressure to the right to keep it going straight. The effect is much more pronounced on the highway because of the faster speeds, but it is also evident in city driving.

I love the car, but I am starting to get annoyed with this. Under California lemon law, there must be at least 4 repair attempts for the same defect, so it will go in for the second time this coming week. If they can't fix it, I will have no choice but to start the lemon law process. Too bad - b/c other than this, the car is great. I have a feeling that a lot of other people might be having this same issue.
 
Yeah, there is nothing wrong with the suspension, its just whether or not you like the way the car rides or not. Most people like it, but test drive a car and find out for yourself.

As for the Tech package stereo, its new, and from what i've read, maybe not as well thought out as it could be. Maybe its just early-build glitches, but the electrical system is no where near as bad as an MGs!

The lexicon packages - afaict, the biggest difference is three extra speakers. I think the amp is the same, and the sound quality, even on the base stereo, is excellent.
 
Yeah, there is nothing wrong with the suspension, its just whether or not you like the way the car rides or not. Most people like it, but test drive a car and find out for yourself.

I had driven clunky FWD cars for so long I had forgotten what a pleasure RWD with firm suspension is to drive. When I parked my Azera and got into a Genesis for a test drive I was reminded of the feeling I got years ago when I switched from a Schwinn balloon tire bike to an English racing bike. The response, road feel and less burdened front end make a giant difference.

One of my colleagues is a dyed in the wool Buick Lucerne guy and claims I'll be sorry I got RWD next time it snows. I doubt it - I learned to drive in NW PA, south of Erie, where real winters happen, and besides, I bought a set of Bridgestone Blizzak LM60s to install next winter.
 
Yeah, there is nothing wrong with the suspension, its just whether or not you like the way the car rides or not. Most people like it, but test drive a car and find out for yourself.

As for the Tech package stereo, its new, and from what i've read, maybe not as well thought out as it could be. Maybe its just early-build glitches, but the electrical system is no where near as bad as an MGs!

The lexicon packages - afaict, the biggest difference is three extra speakers. I think the amp is the same, and the sound quality, even on the base stereo, is excellent.

Yes, I'm sure both Lex versions sound great. But only one of them plays DVDs, and especially DVD-A's. You haven't heard anything until you've experienced music in surround, even better in 7.1

The best feature of the Gen IMHO.
 
I have the Gen 2010 4.6 V8 Tech Package. I am learning my vehical by checking out all the features installed on my car as much as I can. So far, I have to say this is a very fine car! It functions as expected from the owner's manual and DIS manual. I found that the sound system is excellent, the suspension is great and I don't have any issue with suspentions that I learn from reading the posts. As far as the ride, (for Hyundai fan, please don't take it personal), honestly in my onw opinion, I think the drive from European cars i.e Merc, BWM are the best, but the Genesis comes so close! The Genesis drives gracefully. It is amazing.
 
Suspension Issues: In my experience, how a car hadles all of the possible road conditions is a based on spring rates, shock dampening, and wheelbase. I had a Subaru Legacy GT that would bounce fairly roughly over a certain patch of road near my home; however, my current 2005 VW Passat TDI handles this stretch as though the road was glass. There is a stretch of road that does seem to unsettle my Passat that never impacted my Subaru or any other vehicle I have owned. Every vehicle I have ever owned has had some stretch of road that has upset the ride or at least made me aware of something I had never experienced before in another vehicle. Is this what we are talking about here? Or is this something that truly makes the car unsafe? I ask, because in all of the reading I have done from every review, I have read in a couple articles, that the suspension can bottom out easily when pressed into "sport sedan" duty, however, every article I have read follows up this comment that that is not the duty the Genisis is inteded for. So I have not read anything that has said or even hinted that the Genesis supsension makes the car unsafe in any way...only that there is room for improvement to attain a sports sedan rating.

If you drove on a road where the car porpoised I suspect you would call it a severe problem...especially if you had to drive on it every day. I don't know how it could be dangerous, but I see someone else who posted here, thought it might be. The issue isn't the stiffness of the suspension but the lack of damping. With insufficient damping the car does not damp out movement quickly enough and appears "jittery." Suspension inputs can resonate.

Tech Package/Electrical: I am more concerned about issues I have read where the tech package fails to start or stops responding after certain functions are used, often requiring the vehicle to be turned off, a period of time to elapse, then it works for a while and then repeats the process. Electrical gremlins are for more troubling to me than the suspension issues. Does anyone have any idea how widespread these problems are? Are there folks out there experiencing issues with no-Tech Genesis? There really are not that "many" different users on this site posting these issues, but, many may not be using all of the functions or combinations. With today's electronics in vehicles, it would really be terrible to buy a vehicle and have electrical issues. I remember an MG I had in the mid 70's...every time I would go over a significant bump, the windshield wipers would make a pass accross the windshield and sometime the motor would just die....never could find that one.

Reviewing the actual reliability data from Consumer Reports and True Delta, you can see the tech package has more issues. I have the PP and it has not been problematic.

Lexicon Stereos: Is the difference really that great between the PP package and Tech? Does the PP sound bad? better than most? as good as others? just not as good the the Tech? I asked a tech at a Hyundai dealership and he told me that essentially, the speakers are the same in both cars, but the Tech package has a midrange speaker in each of the front doors and an additional tweeter in the front dash. In talking with Lexicon, the Discrete amplifier only comes into play with DVD source materials, as this function aloows for the the DSP to process the 5.1 surropund into 7.1 surround. According to Lexicon, CD material should sound virtually identical on both of these systems as both systems have the ability to process two channel stero signals into a "surround sound" matrix and both systems use the same circuitry for this function. Both Lexicon systems have 528 watts of power. I have read many postings about this on this site and other sites and have a wide variety of opinions here. I am not sure I really want the tech package although there are some things I like in it (Xenons, integrated bluetooth). I sure wish Hyundai would make these stand alone options like other manufacturers, or, just make them standard (i.e. Acura)...maybe 2010?

The standard Lexicon, in the PP, is the best stereo I've ever heard in a car. Very clear. My only issue is sometimes the sound stage seems smaller than it should be...but I haven't done back to back comparisons with material so it might be the material I'm listening to. I wonder if the sound stage would be wider with the extra speakers.

Alignment: This is probably my biggest concern of all. I had a Honda Accord back in the late 80's that just never seemed to track straight. It was terrible. I drove other examples of that vehicle and the all drove like they were riding on rails. Not mine. It started off good then began pulling to the left just as many report here. It truly was not a sensitivity crowns, or tires.Ther was just something out of whack in this particular car. Never got that resolved, and, subsequently, have never bought another Honda product. I read one posting where the dealer was intructed by Hyundai to "reposition the subframe." This is outrageous. There is no way a dealer would have the lasers and or equipment to even aproach the fine adjustments that would be required to successfully accomplish this. This sounds more like an early production glitch where cars the robots must have been a bit out of whack at the factory. How many are really experienceing this and, were you an early purchaser? Is this problem showing up on more recently built vehicles?

Ours has no alignment issues and there is enough adjustment in the Genesis that this shouldn't be an issue. I suspect people having this issue are having set up problems.
 
This is just not true. The car as designed has an OK, but somewhat unsettled ride (which many find acceptable or even enjoyable). However, some vehicles/owners have clearly had more severe issues with very odd and extreme ride characteristics out of place in any car. Don't let anyone fool you on this or try to convince you otherwise. You are advised to thoroughly test drive the exact vehicle you will take home over every type of road surface.
.

Yeah, there is nothing wrong with the suspension, its just whether or not you like the way the car rides or not. Most people like it, but test drive a car and find out for yourself.

As for the Tech package stereo, its new, and from what i've read, maybe not as well thought out as it could be. Maybe its just early-build glitches, but the electrical system is no where near as bad as an MGs!

The lexicon packages - afaict, the biggest difference is three extra speakers. I think the amp is the same, and the sound quality, even on the base stereo, is excellent.
 
This is just not true. The car as designed has an OK, but somewhat unsettled ride (which many find acceptable or even enjoyable). However, some vehicles/owners have clearly had more severe issues with very odd and extreme ride characteristics out of place in any car. Don't let anyone fool you on this or try to convince you otherwise. You are advised to thoroughly test drive the exact vehicle you will take home over every type of road surface.
.

I strongly second the test drive recommendation. It was me who called the ride dangerous when my kids were lifted of the back seats driving straight at 60mph on the freeway. My dealer reproduced the behavior but could only tell me that it performs as designed. There is some bizarre sympathetic resonance going on and if you hit the right factors the car jumps up and down which is not a matter of anyone's preference.

Otherwise I really like the car including the firm ride.

Cheers

Thomas

P.S.: As a side note. That stretch of i5 got resurfaced a couple of month back and now the ride is perfectly smooth.
 
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