GenesisFred
Getting familiar with the group...
- Joined
- May 11, 2012
- Messages
- 81
- Reaction score
- 5
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- 8
So I took my '15 Genesis in for service on Wednesday. Back story-- I had a dealer do a recall for the tires, and ever since there is a vibration and the wheel constantly has to be cocked to the left. The dealer I had been dealing with is 45 min away. There is another dealer 15 min away. I stopped and explained the issue and they were more than happy to help. I even went out with the "lead master tech" to show him my concerns. He saw it was a valid complaint and worked on it. He did a bunch of "road force balance" trickery over a couple of days. It improved, but not a lot. He said maybe the tires need to be broken in and if I wasn't happy they would take care if it. So I went on a road trip of about 2,000 miles. It hasn't gotten any better so I took it back.
This brings us to last Wednesday.
The guys were really nice. They said they would get the same tech back on it. As I was talking with the young man who was writing me up he mentioned he loved the Genesis and how it drives better than any other car around. I said "oh, they let you drive all the cars?" "No, but you know. Sometimes you gotta take home a customers car, you know what I mean?" This seemed a little odd to me. I grew up around the car business in metro Detroit. My dad was a highly awarded service manager. On occasions he would bring a customers car home because of a specific complaint. I could understand a Tech...but not the 22yr old service writer who doesn't know the difference between a master cylinder and a piston ring.
I didn't think anything about it then. The next day I had to go grab something out of the car I forgot. It was unlocked in the parking lot. This was upsetting because it is a very high crime city. The seat was all adjusted way back. I mean leaning low. It was way different than I set it, and I am a big and tall guy. So I have my seat back pretty far.
At that point I put the seat movement and some other items in the car that I did not leave there and put that together with what the service writer kid said. It made me nervous. I didn't have time to do anything then, and went off to my work appointment.
Later that day I signed up for the remote program through Blu Link. Now I can see the status of the car. If it is locked or unlocked, running or off, door opened Ect. This plan only allows me to find the location if I am within one mile though. I found the car was unlocked way after hours at the dealership. Again, upsetting considering the high crime area.
I notice the car running Friday late in the day and start and stop a few times Friday after the dealership was closed. Same thing Saturday and Sunday! Literally someone has my car for the weekend and is driving it all around! It is running for at least 30-40 minutes at times. Sometimes less.
Now I understand if a tech needed to take a car home and back to diagnose an issue. However, you can tell this issue within 3 minutes of driving it. The first time I was in with this issue, the tech asked me to drive with him to show him. It was very evident to both of us. After his repairs he acknowledged that it didn't entirely resolve it. I still could understand a 30 minute drive or so. But the WHOLE FREAKIN WEEKEND!!??
Am I the only one that thinks this is insane! To me it feels like my car has been stolen! I didn't give them permission to do this. I don't know yet who is driving my car how many miles they have driven or why but I will find out.
Does anyone know if there is any legal recourse for this? I am sure they would be responsible for damages. I just feel totally violated. Like when my truck was broken into and my stereo stolen. People I do not know are using my car without my permission or knowledge.
This brings us to last Wednesday.
The guys were really nice. They said they would get the same tech back on it. As I was talking with the young man who was writing me up he mentioned he loved the Genesis and how it drives better than any other car around. I said "oh, they let you drive all the cars?" "No, but you know. Sometimes you gotta take home a customers car, you know what I mean?" This seemed a little odd to me. I grew up around the car business in metro Detroit. My dad was a highly awarded service manager. On occasions he would bring a customers car home because of a specific complaint. I could understand a Tech...but not the 22yr old service writer who doesn't know the difference between a master cylinder and a piston ring.
I didn't think anything about it then. The next day I had to go grab something out of the car I forgot. It was unlocked in the parking lot. This was upsetting because it is a very high crime city. The seat was all adjusted way back. I mean leaning low. It was way different than I set it, and I am a big and tall guy. So I have my seat back pretty far.
At that point I put the seat movement and some other items in the car that I did not leave there and put that together with what the service writer kid said. It made me nervous. I didn't have time to do anything then, and went off to my work appointment.
Later that day I signed up for the remote program through Blu Link. Now I can see the status of the car. If it is locked or unlocked, running or off, door opened Ect. This plan only allows me to find the location if I am within one mile though. I found the car was unlocked way after hours at the dealership. Again, upsetting considering the high crime area.
I notice the car running Friday late in the day and start and stop a few times Friday after the dealership was closed. Same thing Saturday and Sunday! Literally someone has my car for the weekend and is driving it all around! It is running for at least 30-40 minutes at times. Sometimes less.
Now I understand if a tech needed to take a car home and back to diagnose an issue. However, you can tell this issue within 3 minutes of driving it. The first time I was in with this issue, the tech asked me to drive with him to show him. It was very evident to both of us. After his repairs he acknowledged that it didn't entirely resolve it. I still could understand a 30 minute drive or so. But the WHOLE FREAKIN WEEKEND!!??
Am I the only one that thinks this is insane! To me it feels like my car has been stolen! I didn't give them permission to do this. I don't know yet who is driving my car how many miles they have driven or why but I will find out.
Does anyone know if there is any legal recourse for this? I am sure they would be responsible for damages. I just feel totally violated. Like when my truck was broken into and my stereo stolen. People I do not know are using my car without my permission or knowledge.
