regretting my purchase

[Pitchinwedge]

sounds like your experience is the outlier.

sell it and buy something else.

His experience is NOT an outlier.

Statistics definition of outlier: "an observation that is well outside of the expected range of values in a study or experiment, and which is often discarded from the data set".

There is a HUGE number of posts by owners on this forum about issues and problems with this car. Many of the problems are shared, ie. sunroof noise.

That said, I agree he should sell and buy something else.

 

[ksoze]

There is a HUGE number of posts by car owners on this forum about issues and problems with this car. Many of the problems are shared, ie. sunroof noise.

The "HUGE" number, which could maybe climb into the the tens or dozen, really means zippo statistically. Been said before, internet car forums draw lots of people, many of which came initially due to an issue. Trying to draw conclusions on a cars reliability or quality when 99.99% of owners do not post here is highly speculative at best. Not that the info or posts are not useful, but not so sure there are HUGE issues here, depending of course on your definition of "huge" or the extra large, caps locked "HUGE".

 

[kn5owa]

His experience is NOT an outlier.

Statistics definition of outlier: "an observation that is well outside of the expected range of values in a study or experiment, and which is often discarded from the data set".

There is a HUGE number of posts by owners on this forum about issues and problems with this car. Many of the problems are shared, ie. sunroof noise.

That said, I agree he should sell and buy something else.

I've had zero probs with my genny in 14 months.

I will never say this about sunroofs - I don't want them, I don't use them, and I expect if I did use the thing, it would leak and get noisy. But don't all cars with sunroofs do this?

 

[GenesisAWD]

I've had zero probs with my genny in 14 months.

I will never say this about sunroofs - I don't want them, I don't use them, and I expect if I did use the thing, it would leak and get noisy. But don't all cars with sunroofs do this?

I too have had zero issues with my Genesis. Have had it for 8 months. No issues with the sunroof making noise or ever having an issue opening or closing. I use mine fairly frequently too. It's a lease so I get to use everything as intended. If there's an issue, I won't have to pay for it.

 

[lobsenza]

My Genesis is the very reliable, only a couple minor problems in 1.5 years.

 

[Seejay]

My Genesis is the very reliable, only a couple minor problems in 1.5 years.

@lobsenza: How did you get the seats to auto cool/heat, or at least remember the last setting? I live in Houston.

 

[srobak]

I expect if I did use the thing, it would leak and get noisy. But don't all cars with sunroofs do this?

No. Never experienced this in 5 or 6 cars I have owned with factory roofs - or the 1 I had aftermarket.

 

[jsmit86]

No. Never experienced this in 5 or 6 cars I have owned with factory roofs - or the 1 I had aftermarket.

I had a small creak in my 2013 Azera. The dealer expected that it was going to require major surgery. It turned out that a small felt shim fixed the issue, which never came back. Also... I never could find the shim.

I had a '96 Chrysler Concorde that developed a squeak that never did get resolved. I had a few cars with sun roofs prior to that, and I have had a sun roof on every car since then. None ever leaked, and all (except the Concorde) were quiet either from the get go, or after a small adjustment.

 

[lobsenza]

Seejay, I respnded to your mail with the details. Basically, I used a timer to electronically push the switch.

 

[thymer]

OP here with a update. Had originally taken the car to the dealer to fix a few different problems. They replaced the recalled tires with Conti's and they are fine. Did a couple other things and said they upgraded some firmware to address the tranny issue. Well... It's getting worse bucking and jerking with the occasional steel on steel slamming noise in the rear end. I'm dropping off at the dealer again this afternoon. We are flirting with lemon here and I really am so sorry I bought this car.

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[Munch520]

-Some Vibrations in steering while braking.

Read a lot of this, helpful tip I got a while back - vibration in the steering when braking is front rotors, vibration in the seat is rear rotors. I don't like to tell people how to do their jobs, but sometimes service techs need to be told. I took a previous car in for a similar issue, and the printout when I picked the car up said "ran scanner, no codes". LOL obviously had to take it back so they could ACTUALLY check the brakes.

OP here with a update. Had originally taken the car to the dealer to fix a few different problems. They replaced the recalled tires with Conti's and they are fine. Did a couple other things and said they upgraded some firmware to address the tranny issue. Well... It's getting worse bucking and jerking with the occasional steel on steel slamming noise in the rear end. I'm dropping off at the dealer again this afternoon. We are flirting with lemon here and I really am so sorry I bought this car.

That's a shame and I disagree with an earlier poster saying this is not lemon material (I've been through the process). In most states, if the issue significantly affects drive-ability or safety, you fall under the coverage. Sounds like you do.

The metallic 'slamming noise' is most concerning as it sounds like a hardware problem in the rear diff...not as potentially benign as some bucking or hesitation (software issue, misfire, etc.). Do you find the car exhibits the same issues in all drive modes? Unfortunately yours isn't an AWD, may be able to get a few clues based on drive mode/power transfer % to front/rear. Does anything in particular generate the noise? Partial throttle, manual shifting, does it do it when it right when shipping from R to D, etc?

 

[thymer]

Read a lot of this, helpful tip I got a while back - vibration in the steering when braking is front rotors, vibration in the seat is rear rotors. I don't like to tell people how to do their jobs, but sometimes service techs need to be told. I took a previous car in for a similar issue, and the printout when I picked the car up said "ran scanner, no codes". LOL obviously had to take it back so they could ACTUALLY check the brakes.



That's a shame and I disagree with an earlier poster saying this is not lemon material (I've been through the process). In most states, if the issue significantly affects drive-ability or safety, you fall under the coverage. Sounds like you do.

The metallic 'slamming noise' is most concerning as it sounds like a hardware problem in the rear diff...not as potentially benign as some bucking or hesitation (software issue, misfire, etc.). Do you find the car exhibits the same issues in all drive modes? Unfortunately yours isn't an AWD, may be able to get a few clues based on drive mode/power transfer % to front/rear. Does anything in particular generate the noise? Partial throttle, manual shifting, does it do it when it right when shipping from R to D, etc?

Same issue in all modes. The hesitating started only during moderate throttle inputs, now it's happening under light throttle too. The metalic noise (think two 1" thick piece of plate steel slapping together) happens less frequently, most when using moderate or above throttle and turning slightly. yeah that sounds like the rear.

 

[wasnt]

OP here with a update. Had originally taken the car to the dealer to fix a few different problems. They replaced the recalled tires with Conti's and they are fine. Did a couple other things and said they upgraded some firmware to address the tranny issue. Well... It's getting worse bucking and jerking with the occasional steel on steel slamming noise in the rear end. I'm dropping off at the dealer again this afternoon. We are flirting with lemon here and I really am so sorry I bought this car.

I like the wording on "this car" because I honestly love this model. It sucks you got stuck with this lemon. Hopefully it doesn't put you off Genesis as a brand, as I can tell you lots of people are enjoying their Genesis without any issues. I really think you just got a screwy lemon, which could happen with any car.

The service is where you're getting screwed, and with my experience, this happens with all dealerships. I have a car having similar issues as yours with the jerkyness (not the banging) and after spending thousands at the dealership, I one-off replaced the O2 sensor in a last ditch effort and it fixed the issue (it was a MazdaSpeed 6). I've had bad service experiences with Ford, Mazda, Chrysler and Jeep. Seems to be par for the course.

Good luck with everything...

 

[jimb100]

Same issue in all modes. The hesitating started only during moderate throttle inputs, now it's happening under light throttle too. The metalic noise (think two 1" thick piece of plate steel slapping together) happens less frequently, most when using moderate or above throttle and turning slightly. yeah that sounds like the rear.

Both are problems reported here a number of times. Mine makes the bang noise at the same right turn with anything but light throttle input. One poster here got rid of the car after numerous attempts at service. Either couldn't or wouldn't diagnose the problem. Actually, since it is very intermittent on most cars it is hard to diagnose. Most, including myself, say it comes from the right rear of the car, likely diff, but could be other things as well.

The software in the car makes the trans hunt for the right gear under some throttle input situations. I've found that a steady, constant depression of the pedal works best. Flooring it from a rolling start will cause hesitation as the trans seems to go through a progression of gears with none actually locking. This causes hesitation until the trans figures out where your throttle position will end.

I consider these annoyances and the workarounds aren't too painful. If they really bother you, the only solution seems to be to get rid of the car. Solutions are beyond your local dealer.

 

[thymer]

Update - Car is at the dealer and I have a loaner. Went for a ride with the tech and we easily and consistently recreated the jerking/hesitation issue. Be advised this is not hunting but alarming jerks hard enough to throw you against the seat belts as if the brakes had been slammed on. Tech said wow! that's crazy! No CE light so he's taking another tech along with to try and trap the error. TPS perhaps? We were unable to recreate the slamming sound...

Will update as soon as I get more info.

 

[Munch520]

Update - Car is at the dealer and I have a loaner. Went for a ride with the tech and we easily and consistently recreated the jerking/hesitation issue. Be advised this is not hunting but alarming jerks hard enough to throw you against the seat belts as if the brakes had been slammed on. Tech said wow! that's crazy! No CE light so he's taking another tech along with to try and trap the error. TPS perhaps? We were unable to recreate the slamming sound...

Will update as soon as I get more info.

I'd request a replacement or buyback. My stance on something this serious is, with a new car, even if they rebuild or replace the diff or trans, I DO NOT want a 2015-2016 with a crucial component of the drivetrain rebuilt/replaced. Imagine it at 60,000 miles+...no thanks. At bare minimum, if you do want them to go through with a fix, they need to give you/discount an extended warranty.

Just my opinion, but with the plethora of issues and trips you've made to the dealer, you're not out of line at this point to demand a replacement. Check your state's lemon laws, usually they must have tried to fix the same issue a few times or more, with no lasting fix. Car must also be usually inside of 1 year or 16,000 miles at first service visit to address said issue.

 

[thymer]

Update - Called dealer to see if they had a status update. Got a couple "exceeded max speed" texts on my phone this morning so I guess they were duplicating the problem/drag racing my car. Max is set to 70. Anywho, they have ordered a fuel line (I shit you not) that runs from the tank to the engine (their words). Until then I get their new a feebly slow Altima to drive.

 

[Munch520]

How is the fuel line going to help anything? Do they think it's bucking because of fuel delivery? That would throw CELs I think

 

[thymer]

How is the fuel line going to help anything? Do they think it's bucking because of fuel delivery? That would throw CELs I think

yeah hence my "shit you not" comment... I don't have much faith to be honest but really I'm not in any rush. I don't really drive the car much, mostly a garage queen so we'll play the game for a while.

 

[thymer]

Update

Another update. Dealer service says the fuel line is being vacuum compressed between the tank and engine. Replaced the line and it was good for about two days. Back to exhibiting symptoms of jerking/hesitating/low power. Taking it back again tomorrow and dropping it off. I'm getting a full service history printout and have spoken with a attorney as well to start the lemon law process. Wish me luck as I'm sure Hyundai will make this as painful as possible.