Remote App System Is Down

[WPB]

I'll bet that garage/building has some windows that face the house.

 

[CVODON]

Why bitch and complain that a problem exists with a car when you admit your cell doesn't work. My remote start works, quickly at that, Timed it last night, 31 seconds and the car started. Now my GMC Denali will start when I push the button on the remote but I have to be within 200 foot of the car, so I also use the phone for it most times and it is about the same to a little slower than the Genesis. So basically I have no problem with the phone remotes at all.

 

[TinsleyC]

No. We barely have phone service in our driveway. Verizon doesn't think a small farming community needs a phone tower. Been this way for 20 years.

I would keep calling Verizon and bug them about it. Get your neighbors to, too. Maybe they'll listen.

 

[bubbaG80Sport]

Contact your cell carrier and see if they'll provide you a cell extender. These are small "mini cell tower" devices that provide cell service through your internet connection. Sometimes the carrier will provide for free to avoid cost of improving signal to your location and to get you to stop complaining to them.

 

[DkHelmet]

Contact your cell carrier and see if they'll provide you a cell extender. These are small "mini cell tower" devices that provide cell service through your internet connection. Sometimes the carrier will provide for free to avoid cost of improving signal to your location and to get you to stop complaining to them.

I have this- without one I'd have a single bar with Verizon and dropped called left and right. With it I have 5 bars and I don't use any of my cell's data plan while I'm home. It's unfortunate that I had to resort to it but I'm next to a wilderness preserve and they're not putting up a tower for the five houses here on the edge.

I wonder what provider Genesis's modem uses.

edit: Verizon.

 

[Alfer]

T-Mobile will give these to customers for free. I needed one for my office since we are farther out of the normal service area. Also have one at my parents house even thought there is a tower 3/4 of a mile away, their house is down in a small valley and the signal barely reaches their house.

 

[MrMegadeth]

One final though, cell service in your home is irrelevant - WIFI will allow the start command to be sent to the Genesis servers.

The data foot print, i.e. the size of the data transmitted to the car, is probably on the order of bits (probably just an encrypted token with a config flag). So the download speed of the signal strength in the garage is irrelevant also. Even if you see 2G speeds in the garage and the remote start package is 100Kb you are talking 1 second to download.

Try a cell extender on the garage, i.e. this will put the cell antenna outside the metal box and the extender inside the metal box. If you can get 1 bar of 2G and you have WIFI in the house (which is my exact situation in my home in Houston - I cannot even get a radio station inside the garage and lose every single phone call as soon as I drive in) you should be on the order of 30-ish seconds.

 

[bubbaG80Sport]

The data foot print, i.e. the size of the data transmitted to the car, is probably on the order of bits (probably just an encrypted token with a config flag). So the download speed of the signal strength in the garage is irrelevant also. Even if you see 2G speeds in the garage and the remote start package is 100Kb you are talking 1 second to download.

I've also questioned whether the cellular bandwidth is the contributing factor for how long it takes from the request (start, unlock, etc) to vehicle actually executing request. I agree with @MrMegaDeath that the amount of data for the start signal is probably minimal (a couple hundred bytes at most).

More likely ...
1) The vehicles cellular modem (VCM) is not maintaining continuous connectivity to the service . The VCM is checking into the service every X seconds (possibly powering off/down between check ins to conserve power/battery) and "phoning home" to see if it has an request/action/message. For example: If X = 60 seconds then request and vehicle actually executing request would vary from 1->59 seconds.
2) The Hyundai/Genesis service (probably in the cloud) is overloaded/poorly architected, adding to the delay.

 

[Mcc]

I've also questioned whether the cellular bandwidth is the contributing factor for how long it takes from the request (start, unlock, etc) to vehicle actually executing request. I agree with @MrMegaDeath that the amount of data for the start signal is probably minimal (a couple hundred bytes at most).

More likely ...
1) To conserve battery/power, the vehicles cellular modem (VCM) is not maintaining cellular connectivity continuously . The VCM is powering up every X seconds and "phoning home" to see if it has an request/action/message. For example: If X = 60 seconds then request and vehicle actually executing request would vary from 1->59 seconds.
2) The Hyundai/Genesis service (probably in the cloud) is overloaded/poorly architected, adding to the delay.

Wow that is a lot of suppositions based on little or no actual,data. But it’s a story.

 

[TinsleyC]

T-Mobile will give these to customers for free. I needed one for my office since we are farther out of the normal service area. Also have one at my parents house even thought there is a tower 3/4 of a mile away, their house is down in a small valley and the signal barely reaches their house.

Curious, what is it, what do I ask for? I'm with TMO and have a friend on my plan, but he gets bad reception at his house. It's the old Simple Choice plan where I can add a line for $10/month.

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[Mcc]

Curious, what is it, what do I ask for? I'm with TMO and have a friend on my plan, but he gets bad reception at his house. It's the old Simple Choice plan where I can add a line for $10/month.

Check this out Signal Booster vs. LTE Cellspot