Second Generation Running about a 40 percent failure rate on using Blue-Link

[Aquineas]

Is this consistent with what others are seeing? I simply get a message indicating that my request "cannot be processed at this time." I don't believe it's my connection either because when it's failed I've verified that I had a mobile internet connection.

 

[wasnt]

I have not seen one failure. I think this service runs on the Sprint network, so if you don't have a good signal for Sprint, it might have a high rate of failure.

Your phone connects via it's own network to trigger a connection at Hyundai's (BlueLink) server level, the server then finds your car and pushes the signal via cell over Sprint's network, to your car.

I am fairly sure that's the system it uses. Again, I haven't had a single failure, and I use the service a ton.

 

[Mr. Dobalina]

12 failures in 18 attempts = 33% success.

This is over many weeks parked in different places around the Tampa Bay area in my 5.0 Ultimate. Very disappointing considering this is one of the features that led to my decision to get the Genesis.

 

[Monolith2001]

Late last fall when using the remote start feature, they had a rough patch and I called and complained. They got their act straight and I'd say it work about 95% of the time for me now. During the "rough patch" (two weeks) I was probably around 30%. I haven't used it much lately except for "Send to Car" directions which has always worked.

 

[Bill K]

Never had a failure.

 

[FastDEW1]

I have good success. Rarely any issue. I think it depends upon the coverage in the respective market you are in. I mean the Spring cell coverage. I'm in SoCal so we have good coverage.

On the remote start function, I wish it was (or also had) a simple key fob remote start feature. Because no way it will work in some more remote areas.

 

[StarPower]

I've only had this error three or four times since I bought the car (remote start used daily). I live in an area with almost no Sprint coverage (if there's any signal at all it's one bar, lots of static, and usually drops the call within 15 seconds), but my remote start almost always works.

I've actually had two different errors; request cannot be processed at this time and failed to start (I don't remember the exact wording). I thought the cannot be processed message meant that the BlueLink servers were unable to send the request, while the failed to start message meant that the server sent the signal but didn't receive a response from the car. This has only happened a couple of times, so I can't remember the exact wording, and it could just be a case of different wording on the website vs the app.

 

[Koolhaas]

Is this consistent with what others are seeing? I simply get a message indicating that my request "cannot be processed at this time." I don't believe it's my connection either because when it's failed I've verified that I had a mobile internet connection.

i have sprint on my phone and I never get very good coverage when i'm in conroe. Maybe that's what is causing this.