Scheduled Service

[Sionm]

I thought that 2019 Genesis pick up service was for any repair. I was told that it’s only for scheduled service. Is that true?

 

[NLJ]

I thought that 2019 Genesis pick up service was for any repair. I was told that it’s only for scheduled service. Is that true?

Yup. For scheduled maintenance only. They're not running a taxi service.
Anything else is at their discretion!

 

[EdP]

I thought that 2019 Genesis pick up service was for any repair. I was told that it’s only for scheduled service. Is that true?

No
From the web site:
Genesis Service Valet is available for original purchaser of the vehicle from Authorized Genesis Retailers during the scheduled maintenance period which includes scheduled maintenance and normal wear, parts replacement or warranty repairs to your vehicle for 3 years or 36,000 miles, whichever comes first. Coverage area varies by retailer. Charges and fees may apply. Contact your Authorized Genesis Retail Service Advocate for details.

 

[Peterparker444]

So if the Genesis requires a repair, will they still give a loaner or would I have to get a rental?

 

[tompass]

But you do have 5 years of towing/flatbed service if disabled.