So the dealer drove our new GV60 into a pole...

[Phxcookie]

Thanks,
I was considering them for my next car.....15 mins away.....guess I will have to drive a little farther.

We bought ours at Genesis South Bay. Very pleasant sales environment
We have had service work done at Santa Monica and it’s been okay. At least they didn’t run into anything …. yet!

 

[eleccar]

I have dealt with the dealership before and I can tell you I don’t trust them. Demand a formal accident/incident report which is mandatory by most state laws. This is different than when you get into an accident when YOU are operating your vehicle. Do not settle for just a body work. Remember the $20 M lawsuit against the BMW when they sold a car with a painted hood? I will get a lawyer involved as I highly doubt the dealer will compensate you for your loss.

 

[MovingOn]

We went to test drive a Volvo a few years back and sales guy had to shuffle some cars and he crashed. He smacked up 2 brand new XC90’s and I thought, what happens now? Surely they can’t be repaired and sold as new. his manager was pissed. The test drive was a bust, the salesman was distracted and told us he would be fired. Good times!

 

[controlfreak]

Well... this didn't end very well. I did get Genesis corporate involved, as well as the franchise owner (LA Car Guy). Painful process, but at least it got some action after a woeful response from the dealer GM and Service manager.

The car is back with us, after 10 weeks in the hands of the dealer and a third-party body shop. The dealer was insistent that the repairs would be 'completely undetectable'. That turned out not to be true. The repair was detectable enough that they decided to take a front fender of another car in their inventory (same color) and swap it over as the solution. Then there were some panel alignment issues. And lots of conflicting opinions on whether the repair will show up in Carfax. The Service Manager tried to convince us that the panels all came pre-painted from the factory. Total nonsense, of course.

The final straw was when they decided to make their small 'goodwill payment' contingent upon me bringing our other GV60 to them for recall repair. Yup - unless I gave them some other service business (for which they are compensated by Genesis) they were not going to honor their offer.

Eventually they conceded, and we have the car back. Oh, and a new dealer/service center.

Suffice to say, we will never go anywhere near Genesis Santa Monica again.

 

[G-188896]

Well... this didn't end very well. I did get Genesis corporate involved, as well as the franchise owner (LA Car Guy). Painful process, but at least it got some action after a woeful response from the dealer GM and Service manager.

The car is back with us, after 10 weeks in the hands of the dealer and a third-party body shop. The dealer was insistent that the repairs would be 'completely undetectable'. That turned out not to be true. The repair was detectable enough that they decided to take a front fender of another car in their inventory (same color) and swap it over as the solution. Then there were some panel alignment issues. And lots of conflicting opinions on whether the repair will show up in Carfax. The Service Manager tried to convince us that the panels all came pre-painted from the factory. Total nonsense, of course.

The final straw was when they decided to make their small 'goodwill payment' contingent upon me bringing our other GV60 to them for recall repair. Yup - unless I gave them some other service business (for which they are compensated by Genesis) they were not going to honor their offer.

Eventually they conceded, and we have the car back. Oh, and a new dealer/service center.

Suffice to say, we will never go anywhere near Genesis Santa Monica again.

Very sorry you had to go through this. I agree, I would not go back to this dealership ever again. Question, so the new GV60 now has your replacement fender? They are going to sell that new car to an unsuspecting
customer? Maybe you can run a car fax in a couple of months to see if anything shows up.

 

[EdP]

Suffice to say, we will never go anywhere near Genesis Santa Monica again.

100% agree

 

[Bobdhd]

I really don’t understand when places like a dealership, wants to play silly buggers. Word gets around so fast, especially when it is their fault in the first place.

 

[controlfreak]

You are right. And I've only shared some of the story. They were so inept, it was almost laughable. After 10 weeks without the car, I asked them whether they had performed the recall repair. The answer was 'what recall repair ?'

Then I asked them whether they had fixed the problem that the car actually came to them for before they damaged it (a bad smell in the cabin). They couldn't tell me what the car had originally come in for. Then they told me it was there for some totally different problem.

On one call, the GM told me 'you can call the attorney general for all I care'. Nice.

 

[SirJangle]

You are right. And I've only shared some of the story. They were so inept, it was almost laughable. After 10 weeks without the car, I asked them whether they had performed the recall repair. The answer was 'what recall repair ?'

Then I asked them whether they had fixed the problem that the car actually came to them for before they damaged it (a bad smell in the cabin). They couldn't tell me what the car had originally come in for. Then they told me it was there for some totally different problem.

On one call, the GM told me 'you can call the attorney general for all I care'. Nice.

WOW, I would go after them for everything I could. It's a matter of principle now.

 

[controlfreak]

It's a difficult situation. Lemon law doesn't cover it. I tried to be reasonable, but they just kept either screwing up or trying to screw us over. I can't be bothered to get my attorney involved at this point. We will move on, I will never buy another car from any one of the 13 dealerships that LA Car Guy has. Bought my first car (a new Porsche 997) from them in 2006.

Oh, and I will share the story every chance I get. And maybe some of you in here will too.

______________________________

Help support this site so it can continue supporting you!

 

[controlfreak]

And, as chance would have it, there's a new Genesis only shop opened last week much closer to where we live. And the GM couldn't have been more friendly and helpful. I'll get my recall repair done there, and we will see how things go. It can't be any worse than the last place...

 

[SirJangle]

It's a difficult situation. Lemon law doesn't cover it. I tried to be reasonable, but they just kept either screwing up or trying to screw us over. I can't be bothered to get my attorney involved at this point. We will move on, I will never buy another car from any one of the 13 dealerships that LA Car Guy has. Bought my first car (a new Porsche 997) from them in 2006.

Oh, and I will share the story every chance I get. And maybe some of you in here will too.

I understand. Best of luck to you.

 

[GreyGV60]

Well... this didn't end very well. I did get Genesis corporate involved, as well as the franchise owner (LA Car Guy). Painful process, but at least it got some action after a woeful response from the dealer GM and Service manager.

The car is back with us, after 10 weeks in the hands of the dealer and a third-party body shop. The dealer was insistent that the repairs would be 'completely undetectable'. That turned out not to be true. The repair was detectable enough that they decided to take a front fender of another car in their inventory (same color) and swap it over as the solution. Then there were some panel alignment issues. And lots of conflicting opinions on whether the repair will show up in Carfax. The Service Manager tried to convince us that the panels all came pre-painted from the factory. Total nonsense, of course.

The final straw was when they decided to make their small 'goodwill payment' contingent upon me bringing our other GV60 to them for recall repair. Yup - unless I gave them some other service business (for which they are compensated by Genesis) they were not going to honor their offer.

Eventually they conceded, and we have the car back. Oh, and a new dealer/service center.

Suffice to say, we will never go anywhere near Genesis Santa Monica again.

Maybe you should leave a review on Yelp. So people know what happened to you.

 

[Grayson]

Maybe leave one on Google also.

 

[Looney100]

You are right. And I've only shared some of the story. They were so inept, it was almost laughable. After 10 weeks without the car, I asked them whether they had performed the recall repair. The answer was 'what recall repair ?'

Then I asked them whether they had fixed the problem that the car actually came to them for before they damaged it (a bad smell in the cabin). They couldn't tell me what the car had originally come in for. Then they told me it was there for some totally different problem.

On one call, the GM told me 'you can call the attorney general for all I care'. Nice.

This, sadly feels all too familiar for me…

 

[eleccar]

For all I know, they don't care about reviews or customer opinion. Just got my car back after 1 year maintenance with black grease all over the white seats and steering wheel. The dash still shows service needs to be done ( probably forgot to reset it, I hope). Although they were supposed to drop a loaner, the driver showed up with no car. And funny part is when they "follow up" with text to make sure "everything is done to your satisfaction" and when you reply, it is complete silence afterward.

 

[SirJangle]

For all I know, they don't care about reviews or customer opinion. Just got my car back after 1 year maintenance with black grease all over the white seats and steering wheel. The dash still shows service needs to be done ( probably forgot to reset it, I hope). Although they were supposed to drop a loaner, the driver showed up with no car. And funny part is when they "follow up" with text to make sure "everything is done to your satisfaction" and when you reply, it is complete silence afterward.

Damn, this is inexcusable!

 

[GreyGV60]

For all I know, they don't care about reviews or customer opinion. Just got my car back after 1 year maintenance with black grease all over the white seats and steering wheel. The dash still shows service needs to be done ( probably forgot to reset it, I hope). Although they were supposed to drop a loaner, the driver showed up with no car. And funny part is when they "follow up" with text to make sure "everything is done to your satisfaction" and when you reply, it is complete silence afterward.

I think some companies do care and others do not. For example I wrote some very good reviews and some that were negative about a business. Some of the times for the negative reviews, the business owner would see the review and contact me to discuss. But then again there are businesses that just don't care. As a customer, if I read negative reviews on line, I kind of stay away from those businesses.

 

[Artie Shane]

For all I know, they don't care about reviews or customer opinion. Just got my car back after 1 year maintenance with black grease all over the white seats and steering wheel. The dash still shows service needs to be done ( probably forgot to reset it, I hope). Although they were supposed to drop a loaner, the driver showed up with no car. And funny part is when they "follow up" with text to make sure "everything is done to your satisfaction" and when you reply, it is complete silence afterward.

Exactly what happened to me. Grease all over my white interior drivers side. Everything seemed to have been touched... and greased-up. When the person got out of the car and I looked at it, I said. "Oh... No Way" and they cleaned it up. But it was an inexcusable faux pas. This was where I bought the car. I'm never going back there. Luxury brand?

 

[eleccar]

Yes, the mentality is Hyundai despite calling it a luxury brand.