SO Mister Daniel Soloman,
I'm glad that a few of my customers sent me this post because again I would have never seen it since I dont come on here. Now we all know theirs 3 sides to a story, Your side, my side, and the truth. Its customers like you who give others a bad name. You're the example of an entitled customer.
Now lets speak facts:
Fact 1 - 10/9/2022 you emailed us wanting to get some parts for your G70
Hi,
I own a 2020 G70 and I recently put ADRO V3 parts on my car. It is I think called a wet carbon fiber. To me it just looks shiny.
So I see you sell only 1 part that fit the exterior of my car in the front marker part and offer it in many styles.
Of course I want it to match the other parts so likely the 2x2 is it however it would be amazing if you had offered the body kits in the Reflective option.
So is it possible to see a sample of the Reflective in Red and the 2x2 I guess in the photo on your site.
I did look up Reflective images but I like to see what you would make for me if I went with it. It is just that I have the red brakes and I thought maybe go with it. It is a very tough decision to say the least.
I just had the bumper off to install the Velossa LitKit so I hate having to take it back off lol but whatever.
Thanks
Fact 2: We spoke by email from 10/9/2022 all the way up to when we sent you an invoice on 10/13/2022 in the amount of 615 $$. We spoke to you in a manner that was straight foward and upfront. You had no issues with it since you placed your order. You sent out the second payment on 10/14/2022 inwhich we emailed you your tracking info on 10/14/2022 at 2:01pm.
Fact 3: between 10/9/2022 - 10/14/2022, You emailed us alot sometimes very long emails asking for info, saying you want something, then saying you dont want it, to saying you're not sure if you want this or if you want that. We advised you at that time to just give us a call because your emails are long and some of the messages were more of you just typing without any direction.
Fact 3: between 10/9/2022 all the way up to 1/7/2023 you were emailing us and having coversation in regards to what you want, then what you dont want, then what you want. We advised you to give us a "CALL" when you have decided on what you want.
Fact 4: 4/18/2023 you placed your order for our red reflective emblems which clearly shows that the Customer Service was not an issue. Our tone of conversation was not an issue. But lets back up to 4/16/2023 in your email to us clearly you were in your feelings because we were not responding back fast enough for you about the parts you wanted then didnt want then wanted again. We advised you on 3 different occasions to give us a call to discuss your wants and needs. Below is your email to us on 4/16/2023. so between 10/9/2022 and 4/16/2023 our Customer Service was never an issue SIR.
"
Ihad purchased from you a while back for my G70 the front markers and you had front bumper boomerangs that you still do not show on your website.
I had inquired about 25 times to have you make me interior pieces in reflective red and even volunteered my ABS CF printed parts to give you a perfect pattern to use for the parts. I know you could likely sell them as I know a ton of G70 owners and belong to a club.
However you just never emailed me back and I do not know why. You did email me on accident but that was the last time.
So I am here now for a different reason yet I am still interested in the interior parts and would still provide you with the plastic pieces I got from Ebay of the fake stuff.
I am here now about purchasing the front and rear badges but I was not sure what you meant by saying we can get the winglets colored.
Does that mean the inside would be blue CF or Red CF or even reflective CF while the outside is regular black CF.
Do you have any samples? The other thing is the center is just solid CF. I see your company name on the pieces but I figured that was just computer generated and the ones I would get are just blank in the center.
Can you please let me know. I am interested for sure.
I was considering just buying new CF inserts for $30 or the factory CF set for $150 however I do like your CF look better. Yeah I wish it was cheaper like the factory set but I cannot make your prices.
I just need some more details before I can drop $300 for the little badges.
Now I have only seen a few installs on these badges and I cannot recall if there is a notch for them but I thought there was a hole in the hood. Yours are just flat and only attach with 3M which I believe that is how the stocks are but I do not know why they put a hole in the hood unless it was for lining it up.
I am still interested in the interior pieces even if I have to buy them little by little.
Thanks a lot |
Fact 5: We responded to you in an email, that response is listed below which clearly shows that your emails to us were about asking for different pricing, then not sure if you want that part or if you want this material. Clearly still at this point Customer Service was never an issue.
"
Good evening,
In your reply just give me a list of what you’re looking for.
Just a list.
Thank you
Have a great day.
Fact 6: This just proves the our customer service up to this point was never an issue
Thanks all paid and I appreciate the service.
I was thinking with regards to the other parts that with the boomerangs on the side that a full replacement part may be too much for me to install.
I just think it’s a bad idea for me to take the fender off because it will likely never go back on right lol
So if you could let me know what replacements cost and also if you have another option for it.
Fact 7: You placed your order on our website on 4/18/2023. On our website it give all info regarding orders that are given alone with info on the parts that you ordered. Its your responsibility to read these and if you have any questions, to contact us for clarification. May 8, 2023 you emailed us asking for info on your order this date put only 13 business days since your order was made. We emailed you back 6 mins after you emailed us. We stated that your order is in clearcoat wet sand process and once completed we will send you pictures. We also stated that an Shipping ETA will be given once my factory sends me the items alone with other customers order (If you like I can also supply all these emails to confirm). The rest of the communication on May 8th was you stated that youre unware of the process_----> "Ah ok I guess when you said the material was sent to the supplier I figured you had to get it and make it. Just not familiar with your process that’s all. Thanks for the update."
We responded with "
Being familiar with our process isn’t something we can expect customers to know nor do we extend that info out.
As stated, the emblems are in the clear coat processing stage."
Fact 8: You responded back on May 12 "Ok Thank you.
Up to this point you did not speak of any issues with our customer service or us being rude.
Fact 9" On May 18 you sent us this e-mail "
"It has now been 10 days since these emblems were in the clearcoat stage and 1 month since I paid for them.
It’s annoying because I was told they would be started next day and that was not even true obviously.
Taking a month is long enough but that is not really the issue. The issue is it took a month when I was told it would be started next day and 3 1/2 weeks later the material was only just getting there.
I understand if you don’t care that I’m annoyed and don’t care how long I have to wait, but can I have a timeframe when they should be here.
I am not upset because I don’t have them yet, it’s just annoying to not get them after being told a month ago they would be started and nobody bothered to update me until I decided to email 3 weeks later only to find out they weren’t even started.
I was about to order a bunch of interior parts but there is no way I’m dropping that much money until they are ready to ship if at all.
Someone please just tell me when and send a photo if you can."
So its clear that you're the one that had issues which had nothing to do with our CS or how we spoke to you. You had all the info that was needed before placing the order. YOU DID NOT READ, YOU DID NOT TAKE THE TIME TO ASK, YOU DID NOT TAKE THE TIME TO LOOK AT THE DESCRIPTION. I will attach it to this post
Fact 10: This was our response to you: "
Good afternoon,
we understand your concern. Your emblems were mailed out to us on Tuesday with our other orders from our supplier. They are due to be to us on Tuesday as shown in the picture below. We will make sure that you receive your emblems.
Once you receive your emblems, then. Our commitment to your order would be completed.
We wish you the best on your build but at this time we aren’t going to be the company that can assist you in future orders.
Again we really wish you the best on your build."
We can also attach the screenshots showing the response. So again Customer entitlement issues you were having. We have every right to sale who we want to sell to. Your comment on you calling us out. You did not call us out sir, you did not read nor did you ask questions. It was a good thing that communication wasnt done by phone since at that time we didnt record conversations. We have all the email communications saved between us. You're allow to say whatever you want but you picked a platform in where you didn't believe I would see it inwhich it worked until I was given the screenshots today from other customers who have ordered with us with no issues and continue to do so.
Enjoy your week
Fact 11: This is your response to us "
Ok
So let me get this straight.
Basically you will no longer do parts for me because you lied to me, then didn’t bother to update me on the delay, then send 2 snarky emails and when I finally call you out on everything, instead of actually admitting your mistake, you just say you won’t deal with me.
This is YOUR fault not mine but you have the balls to say this to me.
You lied to me so now you don’t want to sell me parts because you need a tissue after I called you out LOL
Well you are definitely not the only game in town so ok no problem.
Pathetic actually and I’ll make sure every forum I go on and Facebook and IG knows exactly how you treat customers every chance I get.
I have every email proving my story.
You are a shitty company with a shitty attitude and instead of admitting you were wrong you tell me this LOL.
Amazing how many morons run companies. A company of snowflakes.
Boohoo the paying customer called us out boohoo no more parts for you LOL
I hope you are not the owner because if you aren’t you’d be unemployed if I read this shit.
Try being honest with customers and when they ask questions have an answer.
You lied period and now cry like bitches because after a month I finally said something.
That’s the facts and you don’t like them.
I’m happy you’d rather act like this then sell me a ton of interior parts I wanted. Glad you don’t work for me.
Have a great day babies boohoo the mean customer didn’t like being lied to
As you can see its clear who was the one with the attitude, rude and the one who told lies. SO again if you like I can clearly post all the emails that you said you have for facts. This was our response to your email above and this was also our last response to you "
"You can express your feelings how ever you like. Having long emails from you isn’t something new. We don’t have to go out of our way to update you. We update you when we ship the item out. This is what our responsibility is. Now if you call us then we can go into details on your order. You should read to understand and not read to respond. Your item was completed in the eta time frame we gave.
Last but not least. Customers have the right to choice who they want to order from and as a business we have the right to choose who we sell to. If you’re bent out of shape because of it then that’s on you.
I don’t have time to read your full email because it’s pointless conversation.
We wish you the best on your build. Have a great day sir
Have a great day."
So again theirs always 3 sides to a story unfortunely G4werkz posted our side and the truth. If what we posted isnt true then clearing provide the proof instead of you stating info thats not TRUE.
We arent concern with the minority we spend our time and effort with the majority. We have been in business from the start of 2017 and still running strong. We're running strong for a reason. Believe me we have ran into customers like you over our time in business and the responses are all the same. You clean "rude" as a reason why we're a bad company only because being rude is subjective with no substance unless you have proof of us being rude to you.
YOUR UPSET BECAUSE WE DECIDED NOT TO SELL TO YOU ANYMORE. You stated from the start we were rude to you which I find to be funny because you keep ordering from us. Why would you order from a rude company and if you continued to why would you complain about something you accepted (which you're lying about). You didnt get upset until we politly told you that we were not the company to continue your orders..... If that is rude to you then thats "YOUR" problem.
I'll wait for you to post your facts, ddont just talk post the screenshoots sir.
Enjoy your day.
the parts are good.
