Support for suspension issues

[tjn007]

Gentlemen:
The bickering and lack of trust exhibited by the few, aside from its sophomoric nature, detracts from the assumed purpose of this forum, which is, one would hope, to discuss the good and the bad of the vehicle in question.

I am the member whose post, or content contained therein, was labeled "BS" by at least one other member. It is difficult to comprehend the degree of tunnel vision and or brand loyalty which led to such a statement which, by the way, matters little to me, but rest assured that I did indeed encounter the porpoising effect that others have decried, did sell the vehicle back to the dealer at considerable expense and did replace it with a 2009 Lexus LS 450 and that, my friend, is no B.S.!

Bishop666--

Certainly you have a right to your opinion and did what you felt needed to do. It's too bad it didn't work out where you would have been happy with the car. I just curious why you continue to post on the Genesis owners forum when you gave up on the car and when to a Lexus? Are you planning to keep tabs on the progress of the car and maybe one day come back?
As a new owner I really don't have a real opinion on the issue yet other than I have not come across any of the "problems" identified.

 

[bishop666]

To Tin007:
Quote
Bishop666--

Certainly you have a right to your opinion and did what you felt needed to do. It's too bad it didn't work out where you would have been happy with the car. I just curious why you continue to post on the Genesis owners forum when you gave up on the car and when to a Lexus? Are you planning to keep tabs on the progress of the car and maybe one day come back?
As a new owner I really don't have a real opinion on the issue yet other than I have not come across any of the "problems" identified.

The answer is, curiosity and, no, I do not plan to revisit the vehicle in question. To be honest, the Genesis 4.6 was to be a second vehicle and was purchased with an eye towards economization, a decision that I find regrettable and which was, however, corrected via replacement with the automobile noted in my prior post.

I hope you enjoy your new vehicle.

 

[doug725]

I hope we can just stay focused on the problem (the ride IMO) and not bicker with each other! Thanks for all your input everyone. I'm interested in hearing all experiences. I seriously doubt a fix will be coming anytime soon. First they gotta admit the problem. The dealer Techs keep telling me the ride is fine/normal. As I told them if that's how they define normal on a 36K car I don't want it period.

My recent research indicates the Azera had similar suspension issues - it took awhile to get a fix for that. Maybe they will make changes on the 2010/2011 version but how that will help 09 owners is beyond me.

Unlike Bishop I hope it will not cost me $9,000 to return this car. Meanwhile the more this issue gets noticed/experienced the more value of the car for sale or trade in plummets. But, serves me right - I violated my iron rule to never buy first model year of any car. I wrongly figured the sheer amount of hype, development money and reviews on this car had to count for something. It's sad cause I love everything else about it. Live and learn.

 

[Mark_888]

I hope we can just stay focused on the problem (the ride IMO) and not bicker with each other! Thanks for all your input everyone. I'm interested in hearing all experiences. I seriously doubt a fix will be coming anytime soon. First they gotta admit the problem. The dealer Techs keep telling me the ride is fine/normal.

In defense of the dealers, it is normal to the best of my knowledge.

Maybe the dealer deflated the tires on their demo cars. Or I suppose it is possible that the springs (which I believe to be the culprit) are not all exactly the same due to manufacturing differences. But I have no evidence to support either of these theories, except for listening to some people who claim that the ride/suspension is perfect and they would not change a thing.

 

[doug725]

I'd be thrilled if its just the springs! Not sure I want to wait for them to figure it out though.

 

[Mark_888]

I'd be thrilled if its just the springs! Not sure I want to wait for them to figure it out though.

The shock/spring assembly appears to be one piece that can be fairly easily replaced. The US shock/spring looks different than the one in the eBrochure cutaway of the vehicle (on the Hyundai web site).

Here is a pic of the North American shock/spring assembly (about 2/3 down the webpage):
http://blog.cardomain.com/2008/09/17/hyundai-genesis-2/

 

[thomaspf]

Can you actualy buy the Genesis with steel springs outside the US?

I thought the default in Koera and the middle east is the air spring system where the dampening can be adjusted from soft to sport and of course the spring rates behaves quite different from simple steel springs.

btw. If you want to get a good idea of the purpoising effect look at the demo for these coupled oscillators. My professional physics days are behind me but if I had to wager a guess I'd say the problem is a resonant mode between the coupled oscillators of the ront and rear suspension.

Cheers

Thomas

 

[mk1]

I hope we can just stay focused on the problem (the ride IMO) and not bicker with each other! Thanks for all your input everyone. I'm interested in hearing all experiences. I seriously doubt a fix will be coming anytime soon. First they gotta admit the problem. The dealer Techs keep telling me the ride is fine/normal. As I told them if that's how they define normal on a 36K car I don't want it period.

Focus is one thing, utter obsession is quite another. We have read the same post from you countless number of times on pretty much every thread on this forum. We get your point. I really do believe you have an ulterior motive.

 

[Duaine]

Well I find it interesting that someone would loss 8-9 thousand dollars by getting rid of the car when the fix might possibly be free or even if paid for would have to be quite a bit less than that. What we need are facts on how to move forward. I am in contact with my service manager. He is going to be talking to the the district rep about the suspension and also the brake noise when backing up the car for the first time every day. I would like to get things solved while my car is new.

 

[doug725]

Yes I woke up one day and decided to devote my life to ruining the launch of the Genesis. Maybe I work for Lexus. Good grief MK no one is forcing you to read this thread. My "ulterior motive" is to get some info and bring the issue to attention. I am continuing to confine my comments to this thread and with others who are interested. If it bothers you or you have no concerns simply don't read it.

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[Mark_888]

Well I find it interesting that someone would loss 8-9 thousand dollars by getting rid of the car when the fix might possibly be free or even if paid for would have to be quite a bit less than that. What we need are facts on how to move forward. I am in contact with my service manager. He is going to be talking to the the district rep about the suspension and also the brake noise when backing up the car for the first time every day. I would like to get things solved while my car is new.

There is no free fix. The stiff ride is a feature and existing at the time of test drive as far as anyone knows.

The person who took the $9K loss after one day said that he bought the car for long commutes and the jittery ride was unacceptable, especially for such long drives on less than perfect roads. He immediately bought a Lexus LS460. He said it didn't bother him that much because he could afford it.

For those of us who cannot afford it, we are waiting for a some relief.

 

[doug725]

TYes Mark the ride was OK/a bit rough occassioanlly on the bad city roads and fine on the highways on the demo I drove extensively and I never expereinced the porpoise effect. For some reason everything is magnified on the one I actually got. The ride on mine is nothing like the demo. It does seem particular vehicles are more prone. Well ,I'll let you know what happens. take care.

 

[Mark_888]

Focus is one thing, utter obsession is quite another. We have read the same post from you countless number of times on pretty much every thread on this forum. We get your point. I really do believe you have an ulterior motive.

I think his motive is that he wants to buy the car if the problem is fixed, because frankly, there is no car on the planet that can compare to the Genesis with a slightly better suspension, unless you double the price. My motive is that I already bought the car and want a fix from Hyundai and am willing to pay a reasonable amount to fix it. I don't know why that bothers you.

Here is my viewpoint: If everyone ignores this obvious issue, then Hyundai will do nothing, not even on the 2010 model. That hurts not only current owners, it hurts Hyundai Motor America IMO, because I know they could sell a lot more cars if they improved the suspension/ride (or whatever you want to call it). So to my thinking, those who are trying to squelch this discussion are doing a big disservice to Hyundai Genesis owners, Hyundai dealers, and Hyundai Motor America.

Those who like their Genesis exactly the way it is have no worry. If Hyundai comes up with a fix, they can refuse it.

 

[Mark_888]

TYes Mark the ride was OK/a bit rough occassioanlly on the bad city roads and fine on the highways on the demo I drove extensively and I never expereinced the porpoise effect. For some reason everything is magnified on the one I actually got. The ride on mine is nothing like the demo. It does seem particular vehicles are more prone. Well ,I'll let you know what happens. take care.

I didn't notice the problem because the roads around my dealer are very smooth asphalt in excellent condition. It never even occurred to me to test it on more demanding roads, because I kind of like a firm ride anyway and never imagined that such an obviously refined car could have such a problem.

It is possible that the demo was different, but a lot of people and reviewers (Consumers Report, Car and Driver, etc) have commented about the suspension issue, although maybe it is worse on some cars than others because of manufacturing variations in the springs.

 

[mk1]

Yes I woke up one day and decided to devote my life to ruining the launch of the Genesis. Maybe I work for Lexus. Good grief MK no one is forcing you to read this thread. My "ulterior motive" is to get some info and bring the issue to attention. I am continuing to confine my comments to this thread and with others who are interested. If it bothers you or you have no concerns simply don't read it.

Well I'm glad to see you are confining your suspension comments to this thread.

 

[doug725]

and by all means feel free to confine yours elsewhere if you have no concerns about this issue.

 

[mk1]

and by all means feel free to confine yours elsewhere if you have no concerns about this issue.

Good advice, looks like you've taken it yourself.

And good luck to you, I hope you get your issues resolved one way or the other. There are too many fantastic aspects of this car to let what I consider a minor suspension issue ruin the exerience.

 

[Mark_888]

There are too many fantastic aspects of this car to let what I consider a minor suspension issue ruin the exerience.

Regardless of whether you think the issue is minor, moderate, or major, it sounds like you agree that there is at least somewhat of an issue with the suspension?

Are you against raising the issue with Hyundai so that they might come up a solution for this?

If a lot of people deny that there is even a minor problem, don't you think that would cause Hyundai to ignore the issue altogether (no matter how minor you consider it to be)?

 

[mk1]

Regardless of whether you think the issue is minor, moderate, or major, it sounds like you agree that there is at least somewhat of an issue with the suspension?

Are you against raising the issue with Hyundai so that they might come up a solution for this?

If a lot of people deny that there is even a minor problem, don't you think that would cause Hyundai to ignore the issue altogether (no matter how minor you consider it to be)?

Fortunately (or unfortunately I guess depending how you look at it) I have not hit a stretch of road that causes the problems discussed here. I only have driven 500+ miles so perhaps it's only a matter of time before I experience it. I'm hoping not as I've put alot of faith in this car.

If I found it to be a problem then I'd certainly raise it with Hyundai. And I certainly don't deny that there may be an issue. I will let you know if things change as I put on the mileage.

 

[Mark_888]

Fortunately (or unfortunately I guess depending how you look at it) I have not hit a stretch of road that causes the problems discussed here. I only have driven 500+ miles so perhaps it's only a matter of time before I experience it. I'm hoping not as I've put alot of faith in this car.

If I found it to be a problem then I'd certainly raise it with Hyundai. And I certainly don't deny that there may be an issue. I will let you know if things change as I put on the mileage.

There have been a lot of comments made about the suspension by owners, and professional auto reviewers. I don't think people are imagining the issue, and I don't think they have ulterior motives.

It appears likely that the suspension is easy to fix since we know that Hyundai switched out the shock/spring assembly in the Korean model with a much stiffer one for the US. I think they could make an adjustment (for those who want it) that would improve the ride even on slightly bumpy roads.

I don't think we should fear criticism of the suspension, because if Hyundai can fix this one thing, IMO it is all that stands in the way of the Genesis sedan being a truly great car, not just a very good car, regardless of the price. If they fix this one thing, I think the car is in the LS460, 750i, and S550 class and could hold its own quite well agaisnt these vehicles at 50% of the price.