Support for suspension issues

[USMA84]

I read the Chicago Sun-Times article from the link that was posted to it. It made me wonder if Hyundai made some unannounced mid-year changes to the suspension. It would be interesting to see if the part-numbers for the shocks and/or springs changed sometime during the model run. If we could get an early VIN and a like-equipped late VIN, we could contact a Hyundai parts dealer and see if the part numbers were indeed different.

I have been wondering the same thing. That would certainly explain the variability in the various experiences/assessments expressed on this board. Maybe we need to run a poll to see if the negative impressions of the suspension are fewer for those who purchase a Genesis in the next couple of months.

Given what Hyundai has riding on this car (no pun intended!), it wouldn't surprise me if they made a "mid-course correction".

 

[roberts270]

I have been driving my Genesis for about 2 weeks now and also find that the car bounces around a lot on rough/uneven roads. On the smooth road it is a fantastic drive. Whats strange is that I had a loaner Genesis for a day while my car was at the dealer and that Genesis did not bounce around nearly as much as my car does. I drove it along the same roads I always drive.
I wonder if different cars have different suspension modes set at the factory, or different suspension shocks on them. If anyone finds out the answer please share that info. Is it possible to change the shock settings at the dealership service department? I let some air out of the tire from 36 PSi to 32 PSI.. It did not help that much.

 

[dond13]

I mentioned in another thread that I have a 4.6 with Tech package that is in the shop at the dealer for electrical problems. (Second time). Both times I got a loaner 3.8. The first one had the same harsh rear suspension as my 4.6. The one I have now it very different. It rides much better. When I go over speed bumps in my 4.6, the rear drops off the bump very abruptly with no dampening. The second 3.8 drops smoothly and quietly. We have quite a bit of wind here in central Texas and all three cars handle very well in the wind. Almost as if it were calm, even with gusts to 50. The 3.8 had a build date of June 08 and my 4.6 November 08. Either there was a change in suspension during that time or all Genesis are not equal.

 

[thomaspf]

I would not be surprised if the vehicles they give out for testing are different than the models they sell directly from factory.

Maybe they are trying out the rumored suspension changes for the 2010 model.

Given Hyundai information policy we will probably never know and by silently modifying the suspension midstream they can brush of customer complaints as a matter of personal taste. They basically put the burden of proving that something is wrong with your vehicle onto each individual owner.

Cheers

Thomas

 

[USMA84]

I would not be surprised if the vehicles they give out for testing are different than the models they sell directly from factory.

Maybe they are trying out the rumored suspension changes for the 2010 model.

Given Hyundai information policy we will probably never know and by silently modifying the suspension midstream they can brush of customer complaints as a matter of personal taste. They basically put the burden of proving that something is wrong with your vehicle onto each individual owner.

Cheers

Thomas

Maybe a few folks from this forum need to befriend a Hyundai mechanic. After a couple of beers following work one day, ask him if there has been any internal communications on the suspension.

I've got a brother who has been a mechanic with MB for 25+ years. He regularly gets these types of notices. He said it is not uncommon for them to fix things on cars without telling the owner about it. To avoid the negative press that comes with a formal announcement of a particlular issue, they just take care of it on an ad hoc basis. Formal recalls are typically reserved for safety related issues.

Bottom-line: Hyundai may be tweeking the suspension on the cars that are currently coming off of the production line, while planning to address it later on the cars that have already been purchased.

 

[gipp]

Just saw this posting on the Hyundai Genesis Owners site and thought that many of you might be interested---

have owned my Gensis 4.6 for about four months, I have 6500 miles on the car. from the beginning the car has an unstable and jittery ride, you feel every bump and the car jumps all over the road. I thought the suspension would soften with mileage but it seems to be getting worse. Hyundai had a ride and drive event during the summer in my area. I attended the event and drove a V6 and V8. Unfortunately the course was laid out on smooth surfaces so the jittery ride was not noticed. If I was aware of the flaw in the design of the suspension I would have never bought the car. I've had the car in for service twice, I complained abouth the ride and basically was told that the ride is as designed and there was nothing they could do about the problem. I filed a complaint today with Hyundai Corporate in California and will wait to see if they will do anything. If they do not rectify the problem I intend to file a lawsuit against Hyundai. If anyone else is interested in filing a class action lawsuit if nothing is resolved please e-mail me at mikey373@bellsouth.net

 

[lmftaz]

I read the Chicago Sun-Times article from the link that was posted to it. It made me wonder if Hyundai made some unannounced mid-year changes to the suspension. It would be interesting to see if the part-numbers for the shocks and/or springs changed sometime during the model run. If we could get an early VIN and a like-equipped late VIN, we could contact a Hyundai parts dealer and see if the part numbers were indeed different.

As for doug725, I have voluntarily read this entire thread, and have enjoyed and valued his posts. Pardon my ignorance, but I thought intelligent discourse was the whole idea behind this type of forum. As for Moderation, a poster is going to be given a "time out" because they are rightly impassioned and prolific about a subject? On the "20,000 Mile Update" thread, I was called an idiot, a liar and many other things just for stating an opinion. Where was the moderator/moderation then?

SPOT-ON 1-shot!!!! At times it seems like car-dependent egos vs. honest critique!
_________________

lmftaz

 

[WAGunner]

Just saw this posting on the Hyundai Genesis Owners site and thought that many of you might be interested---

have owned my Gensis 4.6 for about four months, I have 6500 miles on the car. from the beginning the car has an unstable and jittery ride, you feel every bump and the car jumps all over the road. I thought the suspension would soften with mileage but it seems to be getting worse. Hyundai had a ride and drive event during the summer in my area. I attended the event and drove a V6 and V8. Unfortunately the course was laid out on smooth surfaces so the jittery ride was not noticed. If I was aware of the flaw in the design of the suspension I would have never bought the car. I've had the car in for service twice, I complained abouth the ride and basically was told that the ride is as designed and there was nothing they could do about the problem. I filed a complaint today with Hyundai Corporate in California and will wait to see if they will do anything. If they do not rectify the problem I intend to file a lawsuit against Hyundai. If anyone else is interested in filing a class action lawsuit if nothing is resolved please e-mail me at mikey373@bellsouth.net

Holy Smoke!
I agree with this poster that the ride is without question not up to par with other vehicles in this class (Lexus, Infiniti etc.). It is jittery and nervous on various pavements and it has a tendency to rock and bump much more than it should. I am hoping that Hyundai addresses the issue with a modification when brought in for maintenance. I'd certainly like to give them time to address the concerns people are bringing. If they look the other way or say tough luck then maybe a legal avenue is warranted. From a customer satisfaction standpoint I hope they make the right decision or it could tank their hopes for long term penetration of the higher end car market. Nothing spreads faster then bad news.

 

[thomaspf]

The bad news have been spreading for 6 month now and Hyundai has completely ingnored the issue. I hope a class action law suit spreads a bit faster.

The key will be to get certified measurments of irregular or safety relevant behavior.

Cheers

Thomas

 

[mk1]

The bad news have been spreading for 6 month now and Hyundai has completely ingnored the issue. I hope a class action law suit spreads a bit faster.

The key will be to get certified measurments of irregular or safety relevant behavior.

Cheers

Thomas

There will be no class action lawsuit. There is no defect. When are people going to realize this?

The car rides as designed, no attorney would go near this.

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Help support this site so it can continue supporting you!

 

[BigElm]

As for doug725, I have voluntarily read this entire thread, and have enjoyed and valued his posts. Pardon my ignorance, but I thought intelligent discourse was the whole idea behind this type of forum. As for Moderation, a poster is going to be given a "time out" because they are rightly impassioned and prolific about a subject? On the "20,000 Mile Update" thread, I was called an idiot, a liar and many other things just for stating an opinion. Where was the moderator/moderation then?

As for your comment, one thing is to be passionate and wanting an issue resolved, another thing is to crap a thread at every chance you get talking about the issue... that's an obsession!

Also, if you've been offended about something, report the post. We're here to help but also be fair to everyone. If people can't respect each other here, then they don't belong.

Carry on!

 

[Mark_888]

There will be no class action lawsuit. There is no defect. When are people going to realize this?

The car rides as designed, no attorney would go near this.

I am just curious: Are you an attorney?

My experience is that an attorney does not need a legitimate reason to sue a corporation. The main criteria is whether they have money and whether there is any chance to empty the pockets of the corporation.

I have seen many, many lawsuits with far less merit than this one settled out-of-court and in-court (including substantial legal fees paid the attorneys).

 

[SCVDon]

Has anyone thought about if the suspension problem is somehow related to the seat cushion firmness? I know that this might seem silly, but the Genesis seat bottom is very firm, IMHO. So I wonder, reduce the seat firmness, reduce the felt bounce, and the car magically rides smoother?

OBTW, just trying to unhijack this thread.

 

[njohnson]

There will be no class action lawsuit. There is no defect. When are people going to realize this?

The car rides as designed, no attorney would go near this.

I don't know, I think it depends. If they can show cause in that multiple people have occurred the same problem, that the car has been improperly tested and calibrated over certain roads, and the dealer ignores the complaints as "it's the way the car is designed" they may have some recourse for at the least getting out of the loan or recovering costs incurred to date.

I would like to see someone swap out the suspension and see what would happen either with coilovers (when they are available), new shocks, or different springs. Perhaps this may get to the bottom of things. This would require of course a car that is known to be jittery on a certain road, swapping out the components and retesting on the same road.

 

[mk1]

I am just curious: Are you an attorney?

My experience is that an attorney does not need a legitimate reason to sue a corporation. The main criteria is whether they have money and whether there is any chance to empty the pockets of the corporation.

I have seen many, many lawsuits with far less merit than this one settled out-of-court and in-court (including substantial legal fees paid the attorneys).

No, far from it. You are correct that attorney's don't need legit reasons to file lawsuits. But taking on Hyundai over an issue that can't be proven as a defect? That's an extremely tall order. Good luck to any ambulance chaser willing to sink money into that endeavor.

 

[Mark_888]

No, far from it. You are correct that attorney's don't need legit reasons to file lawsuits. But taking on Hyundai over an issue that can't be proven as a defect? That's an extremely tall order. Good luck to any ambulance chaser willing to sink money into that endeavor.

You may be right that they cannot sue based on failure to repair the problem under the express warranty, but there are other legal avenues available under which to file suit.

A lawsuit costs money to defend even if one is not liable, and it creates bad publicity, so if they have a fix for 2010 they ought to consider making it available to 2009 owners.

 

[ImInPA]

There will be no class action lawsuit. There is no defect. When are people going to realize this?

The car rides as designed, no attorney would go near this.

Unless someone can come up with the name of someone inside Hyundai that has acknowledged the suspension to be a problem that will be fixed in 2010 model year. That is what it would take to actually win such a suit.

We have a member here that has an inside name that has acknowledged this, but, that member is sworn to secrecy. The bottom line is this: based on what this member has told us about suspension changes coming in 2010, Hyundai really does know there are issues, but, how do you prove that?

 

[mk1]

Unless someone can come up with the name of someone inside Hyundai that has acknowledged the suspension to be a problem that will be fixed in 2010 model year. That is what it would take to actually win such a suit.

We have a member here that has an inside name that has acknowledged this, but, that member is sworn to secrecy. The bottom line is this: based on what this member has told us about suspension changes coming in 2010, Hyundai really does know there are issues, but, how do you prove that?

Exactly - until someone fesses up, I just can't see how a lawsuit would go anywhere. But as Mark says, I'm sure there's an attorney out there that just might give it a whirl.

 

[WAGunner]

You may be right that they cannot sue based on failure to repair the problem under the express warranty, but there are other legal avenues available under which to file suit.

A lawsuit costs money to defend even if one is not liable, and it creates bad publicity, so if they have a fix for 2010 they ought to consider making it available to 2009 owners.

This.
Nobody ever "really" wins a lawsuit. The only people who come out mentally unscathed and wealthier are really the attorneys.
I would hope under best business practices that Hyundai would make the right decision (if this was truly a released for production mistake) for the 2009model.
I would certainly sing their praises to anyone I spoke to about the vehicle and Hyundai for the fact they would "man up" to the issue. Remember folks nothing travels faster then bad publicity...being in the infancy stage in the higher end market, I doubt Hyundai would want the ugly badge back.

 

[Mark_888]

The only people who come out mentally unscathed and wealthier are really the attorneys.

Exactly, that is why it is tough to say that a lawsuit is unlikely. Especially in a recession where an attorney may be scrounging around for clients.