Tale of two car companies...Lexus and Genesis

[turnne]

Mercedes had a recall for sunroofs. A law firm is considering a class action against car makers for sunroofs, they listed 18 of them.
Looks like the ratio is fairly close to the number of cars on the road from various brands but the Santa Fe is tops.

If You Own One of These 10 Cars, Your Sunroof Could ‘Explode’

Having a sunroof in your car is an open-air luxury that used to actually be an option in new cars. Nowadays, it seems like every car, even in its base

www.motorbiscuit.com

You are no doubt aware of the engine recalls and automobile theft situation that Hyundai/Kia finds itself in..correct?

Warren

 

[turnne]

I'm not wealthy like you. I drive a car for comfort and price. All my cars are black on black. That's pretty standard stuff.

LOL....I haven't offered up any financial statements. So certainly not aware of where you obtained any assumptions about my financial situation.

But back to reality...clearly your consideration for comfort( and luxury) is not shared by many luxury buyers in the United States

Warren

 

[turnne]

My vision of Genesis/Hyundai service is strictly based on the service level I've received. The fact that it took many months to get in a part, all day for an oil change, no loaners, no way to get anyone on the phone period and still an steering issue in roughly 3 years, is my lot in life. Compare that to my experience with Lexus Service, and there's no comparison. I'm not alone. "The market research company JD Power released its ranking of auto brands based on the quality of the sales experience they provide. Genesis received the lowest score, with 736 out of a possible 1,000 points.

I certainly hope they continue to improve.

And did you walk into that with any surprises and expectations of anything else?

People that bought an Equus many many years ago and have posting that same message for more than a decade.....including me

Warren

 

[XXX]

LOL....I haven't offered up any financial statements. So certainly not aware of where you obtained any assumptions about my financial situation.

But back to reality...clearly your consideration for comfort( and luxury) is not shared by many luxury buyers in the United States

And did you walk into that with any surprises and expectations of anything else?

People that bought an Equus many many years ago and have posting that same message for more than a decade.....including me

Warren

I really don't care about who you are or what you have to say.

 

[Dannocron]

I started this thread as a comparison of companies and dealerships.

I am sure (and hope) some people have had good experiences with Genesis service.

The car itself is a great example of what a company will do to enter and impress the marketplace. They make a great looking car and seem to be on the leading edge of technology.

Problem is, if they do not back it up with service, like their direct competitors, they will lose some business. (That be me!)

 

[EdP]

You are no doubt aware of the engine recalls and automobile theft situation that Hyundai/Kia finds itself in..correct?

Warren

How, exactly, does that affect the sunroofs? Is that how they get into the cars to steal?

 

[steveinarizona]

I'm not wealthy like you. I drive a car for comfort and price. All my cars are black on black. That's pretty standard stuff.

So why did you buy a luxury car? Lexus sells the EX350 which is essentially a Toyota Avalon. While you can't buy a new Avalon today (Toyota stopped making/selling it) there are other similar non luxury large sedans out there.

 

[XXX]

So why did you buy a luxury car? Lexus sells the EX350 which is essentially a Toyota Avalon. While you can't buy a new Avalon today (Toyota stopped making/selling it) there are other similar non luxury large sedans out there.

Because I can?

 

[Husky]

If you have the desire for a myriad of customization options( leather, color options, wheel options, sizes of wheels etc etc etc) and cutting edge/unique /firsts technology...the only choice you have is one of the Germans. This includes RR and Bentley brands that are owned by the Germans.

Additionally....luxury seems to be only sold in the United States, in volume, in what is defined as a luxury environment.

Warren

That's also how the Germans make more money on their cars - things that are standard on other makes are usually options on a German car. On many of their cars, the price of the car after you add the options that you want is often tens of thousands of $$ higher than the starting price. I'm looking at you Porsche!

 

[Backslack]

The Hyundai dealers have service issues but parts delay for Genesis isn't on them, it's just a reflection of the fact that almost every single Genesis product is built in South Korea and thus parts have to be shipped across the world and all the inventory hassles that come with that. Doesn't help that they're bespoke vehicles that don't share much with Hyundai and so you can't rely on cheap bits from a local factory like Lexus does with Toyota. Even the brunt of German car sales here are from SUV's built in the US and Mexico.

I don't think people quite grasp just how privileged the USA is to have almost every major global car brand have a local factory here. Try convincing a European buyer to get a Lexus for its reliability and they'll laugh at you due to how much of a headache it is to source parts, and that's why Lexus sales are a drop in the bucket in Europe.

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[turnne]

That's also how the Germans make more money on their cars - things that are standard on other makes are usually options on a German car. On many of their cars, the price of the car after you add the options that you want is often tens of thousands of $$ higher than the starting price. I'm looking at you Porsche!

Sure it is
But I dont think they are trying to create value..in the least
You also NEVER see a base model in the full size German units especially.

In a vehicle like say the Mercedes S class
They have SO many variants, color, type of leather, leather color, type of wheels.,, multiple engine variants ,size of wheels, style of wheel..packages galore etc etc in the multiples of variations.
I would guess they truly dont hit too many economies of scale building a car that has that many variants on the table.

Warren

 

[turnne]

The Hyundai dealers have service issues but parts delay for Genesis isn't on them, it's just a reflection of the fact that almost every single Genesis product is built in South Korea and thus parts have to be shipped across the world and all the inventory hassles that come with that. Doesn't help that they're bespoke vehicles that don't share much with Hyundai and so you can't rely on cheap bits from a local factory like Lexus does with Toyota. Even the brunt of German car sales here are from SUV's built in the US and Mexico.

I don't think people quite grasp just how privileged the USA is to have almost every major global car brand have a local factory here. Try convincing a European buyer to get a Lexus for its reliability and they'll laugh at you due to how much of a headache it is to source parts, and that's why Lexus sales are a drop in the bucket in Europe.

I dont think its parts availability that is giving Genesis( that are 90% Hyundai dealers anyway)) issues

I dont think you can obtain volume in a luxury brand in the United States without the luxury experience. I mean this on a mass scale..not a few isolated instances.

You also have to realize..in the grand scheme of luxury vehicles...how few Genesis is selling compared to the other brands
In 2023 some luxury import sales
Lexus 320K Mercedes 254K BMW 361K Audi 227K Genesis 69K

Warren

 

[Backslack]

I dont think its parts availability that is giving Genesis( that are 90% Hyundai dealers anyway)) issues

I dont think you can obtain volume in a luxury brand in the United States without the luxury experience. I mean this on a mass scale..not a few isolated instances.

You also have to realize..in the grand scheme of luxury vehicles...how few Genesis is selling compared to the other brands
In 2023 some luxury import sales
Lexus 320K Mercedes 254K BMW 361K Audi 227K Genesis 69K

Warren

Nice strawman argument. I was referring specifically to parts availability as that was the topic of the conversation.

As for the "import sales" I hope you realize the majority of those brands' sales in the US are for vehicles built in North America and Mexico. You can order a BMW X5 and have it shipped to you in under a month because it's built in South Carolina.

 

[turnne]

Nice strawman argument. I was referring specifically to parts availability as that was the topic of the conversation.

As for the "import sales" I hope you realize the majority of those brands' sales in the US are for vehicles built in North America and Mexico. You can order a BMW X5 and have it shipped to you in under a month because it's built in South Carolina.

How many S classes are they building in the United States?

How many BMW 5 series are built in the United States?

Thousands and thousands a year, of both, are sold in the United States

Genesis( in the United States) is such a small sales group to other brands as well as well as to Hyundai as a whole in the United States

There are a significant amount of Hyundais built in the United States

Warren

 

[Backslack]

How many S classes are they building in the United States?

How many BMW 5 series are built in the United States?

Thousands and thousands a year, of both, are sold in the United States

Genesis( in the United States) is such a small sales group to other brands as well as well as to Hyundai as a whole in the United States

There are a significant amount of Hyundais built in the United States

Warren

What are you even going on about lol. Trying to "win" some nonexistent argument? Hyundai =/= Genesis. There are no Genesis models built in the USA besides the ultra niche GV70 EV sold in only a handful of states.

You think 5 Series sales are impressive? lol, 5 series sales numbers are about the same as the GV80. BMW sold 3.5 times as many X5's as they did the 5 Series. Moreover, BMW doesn't have to worry about allocating resources to other subbrands like Hyundai does with Genesis.

The undeniable fact is that the majority of sales of every luxury brand are built locally in the US/Mexico. Why don't you try comparing how each Genesis model sells compared to Jaguar and Land Rover, which are built only in the UK.

 

[turnne]

What are you even going on about lol. Trying to "win" some nonexistent argument? Hyundai =/= Genesis. There are no Genesis models built in the USA besides the ultra niche GV70 EV sold in only a handful of states.

You think 5 Series sales are impressive? lol, 5 series sales numbers are about the same as the GV80. BMW sold 3.5 times as many X5's as they did the 5 Series. Moreover, BMW doesn't have to worry about allocating resources to other subbrands like Hyundai does with Genesis.

The undeniable fact is that the majority of sales of every luxury brand are built domestically. Why don't you try comparing how each Genesis model sells compared to Jaguar and Land Rover, which are built only in the UK.

No...I was stating that there are thousands of non US built luxury models sold in the United States each month

LOL...why would you even compare a 5 series to a GV80?
I was trying to find a luxury sedan that was about the same price point as the G90

frankly, as I said before, I dont think parts availability has much to do with the issues with the Genesis brand at all
Frankly, of all the concerns I have seen, that one barely registers.


But...please do tell me about your personal experience with parts availability challenges?
I would also like to hear about your dealership experience.

I now have a decade of ownership in Hyundai luxury between the Equus and the G90 and parts availability has never been a concern for me
I have several others...but not parts availability.

Warren

 

[turnne]

How, exactly, does that affect the sunroofs? Is that how they get into the cars to steal?

You would have to ask the insurance companies that are refusing to cover them.

Warren

 

[Backslack]

No...I was stating that there are thousands of non US built luxury models sold in the United States each month

LOL...why would you even compare a 5 series to a GV80?
I was trying to find a luxury sedan that was about the same price point as the G90

frankly, as I said before, I dont think parts availability has much to do with the issues with the Genesis brand at all
Frankly, of all the concerns I have seen, that one barely registers.


But...please do tell me about your personal experience with parts availability challenges?
I would also like to hear about your dealership experience.

I now have a decade of ownership in Hyundai luxury between the Equus and the G90 and parts availability has never been a concern for me
I have several others...but not parts availability.

Warren

Dude, the OP was talking about the wait times for a replacement thermostat in their car. That's what my original post was talking about. Again, do you have any idea what you are even talking about, or are you just hear to waste time with strawman arguments?

 

[turnne]

Dude, the OP was talking about the wait times for a replacement thermostat in their car. That's what my original post was talking about. Again, do you have any idea what you are even talking about, or are you just hear to waste time with strawman arguments?

LOL...one situation you use for a litmus test to pontificate the way you did.
I understand now...completely.

But anyway. I will ask again

Please tell me your personal experience that coincides with the information you posted.
I am very curious.

Warren

 

[EdP]

You would have to ask the insurance companies that are refusing to cover them.

Warren

Why then, did you bring up thefts when the subject was sunroofs? Surely you had some reason to put them together.