terrible customer service - g70

[jjsC6]

I too have had a bad experience with service. It would be easy for me to deal with the sort of service I got if I were 15 minutes from the dealer. But I’m 60 miles from the dealer, and they are the closest. I think the next closest is 100 miles or so.

I love the car, and my experience buying the car was good. I’m not prepared to say I won’t buy another, but I will factor the service into my decision.

 

[G-378857]

I love my Genesis G70. I would highly recommend the car but the customer service needs attention. I have had to struggle and fight for decent service. For example I will complain about excessive tire ware on the outside shoulder of both front tires from 5700 KMS. Each time the Genesis dealer comes back saying all is well and good. I have had 3-4 services and each time I complain about the same thing (excessive tire ware) and each time same answer. Finally at 21,000 KMS I took my car to an independent alignment shop and sure enough my alignment was out by a country mile. I took it back to the dealership here in Vancouver BC and the finally checked it out properly and sure enough they agreed with the other report and made the necessary adjustments. But here is where my story changes directions. I now have two front tires that are worn out prematurely because of the miss alignment issues. Genesis Canada and dealerships will not compensate me re: my tires. They are worn out because of their poor servicing of my car. Beat this, they say I should go after Michelin Tire Corp. as the problem in their tires. Can you imagine what Michelin would say If I were to call them and explain the condition of my tires? I am very disappointed in how I have treated by the dealerships and Genesis Canada. Does anyone have any suggestions where I should go next? Small debts court? Head Office Seoul Korea (reach out to Won-Lee President and CEO) Genesis Canada?? You may as well speak to a wall.
Not a happy Genesis owner. Brian

Did you end up having any luck with Genesis Canada?

 

[M2Scubagirl]

Genesis customer service is the worst of any brand I've owned (honda,acura,volvo).

1. After purchasing g70 in early September, the dealer (genesis of plesant hills) never followed up. No calls, no email, absolutely nothing

2. Before purchasing, I called customer service to get specs on base model stereo. It is now October 26, and after three calls to and from customer service all I have is a promise that 'national customer service will get back to me.

How hard is it to look up the specs??

3. I received no customer satisfaction survey after purchase. Again, I called customer service and asked for a survey. They told me it was not possible, but they would verbally take my feedback and I could be assured it would get to the right person. I said no, and I wanted a survey. Again, 'national' needed to get involved. It's been three weeks and I've heard nothing. I wrote to Erwin Raphael (genesis president) to request assistance and have heard nothing

Anyone else have an awful experience like this?

THIS SOUNDS ALL TOO FAMILIAR. I’ve owned just about every car on the road (62 cars in my 30 years of driving…lol). And GENESIS is the absolute WORST customer service I have ever dealt with.
It’s really a shame - because I love my G70 Sport Prestige tt 3.3 Everyone asks me if I’d recommend them purchasing a GENESIS? I wish I could recommend it. But I wouldn’t want to put a friend through this sort of hassle with a brand new $60k car. I’m terrified Genesis. They aren’t listening & nothing has changed.

 

[23GreenG70]

Genesis customer service is the worst of any brand I've owned (honda,acura,volvo).

1. After purchasing g70 in early September, the dealer (genesis of plesant hills) never followed up. No calls, no email, absolutely nothing

2. Before purchasing, I called customer service to get specs on base model stereo. It is now October 26, and after three calls to and from customer service all I have is a promise that 'national customer service will get back to me.

How hard is it to look up the specs??

3. I received no customer satisfaction survey after purchase. Again, I called customer service and asked for a survey. They told me it was not possible, but they would verbally take my feedback and I could be assured it would get to the right person. I said no, and I wanted a survey. Again, 'national' needed to get involved. It's been three weeks and I've heard nothing. I wrote to Erwin Raphael (genesis president) to request assistance and have heard nothing

Anyone else have an awful experience like this?

Hmmm…. Check out others’ experiences and count your blessings

 

[Bakonyi]

I would have to say the worst customer service I've ever experienced was from a Dodge dealership in Pennsylvania. The 2nd worst, that would be from a Ford dealership in central Florida, which is closely associated with the Hyundai/Genesis dealership from which I just purchased my 2023 G70.
The best experience I've had from any automobile dealership, that would be from a Toyota dealership in New Port Richey, Florida. The 2nd best experience would be from the Hyundai/Genesis dealership from which I purchased this G70. However, it was impressive because of the excellent service/warranty experience on my old Veloster N. The service people, along with the technicians treated me like royalty.

 

[23GreenG70]

I would have to say the worst customer service I've ever experienced was from a Dodge dealership in Pennsylvania. The 2nd worst, that would be from a Ford dealership in central Florida, which is closely associated with the Hyundai/Genesis dealership from which I just purchased my 2023 G70.
The best experience I've had from any automobile dealership, that would be from a Toyota dealership in New Port Richey, Florida. The 2nd best experience would be from the Hyundai/Genesis dealership from which I purchased this G70. However, it was impressive because of the excellent service/warranty experience on my old Veloster N. The service people, along with the technicians treated me like royalty.

I had an exemplary experience with both Genesis local CS as well as national GS. They really stepped up with an unexpected bang.

 

[Bakonyi]

I always give every dealership a fair chance to keep my business. However, once a dealership has screwed me over, then I will never go back. I'm not referring to stupid mistakes that anyone can make. I mean if the dealer is blatantly not covering their warranty, or if I catch them conning me, then our relationship is history. Dodge, Ford, Nissan, you know who you are!