Trying to activate Blue Link

[Keishat8]

I just brought 2018 G80 and have tried to activate the blue link services but I keeping a failed issue. I have called blue link and got a case # and still not working. I keep calling customer services once a week waiting on them to fix the problem but all they can say is someone will call you with an update and this is going on the 2 month. Did anyone else have these issues?

I’m having same issue! Can anyone please help?

 

[Keishat8]

Get your money back from the day it stopped working and get a remote starter installed. Only thing I miss is the "send to car" feature buy my remote works better and faster.

I’m 2 months in with the same issue,Did you get it fixed?

 

[Keishat8]

How long did it take to resolve this? if they even did....I am going on 2 months with an open ticket and still nothing. Their engineers are horrible or there is only one engineer working on all these issues. either way i am not happy!!

I’m 2 months in with the same issue,Did you get it fixed?

 

[joegr]

I’m 2 months in with the same issue,Did you get it fixed?

No point now. 3G is shutdown, and I think that's what your 2017 G90 uses.

 

[G-812443]

Since its freezing cold in Wisconsin, I thought I would activate the Blue Link package to get the remote start. Why not, I thought.

First issue was getting my car added to My Hyundai. Since it was previously owned, I had to have the dealer manually add the car to my account. From there, they couldn't do anything for me. They said I had to contact Blue Link directly.... Arg!

Signed up via the website and received an email instructing me how to activate the system. Failed every time despite resetting the headunit. Called into tech support, and they told me to wait 24 hours. Waited 36 and they activation failed. Waited on hold for 20 minutes to go through the entire process again.... Now they've opened a ticket.

What a pain in the ass this is. Anyone else have a similar experience? Any things you know of I can do on my end to get this moving?

It blows me away that Blue Link customer service doesn't have any visibility into if the car is "pinging" their servers.

I've been waiting now for 4 months on tech support to fix the same issue.

 

[skipgen]

Kind of a mute point now - since Verizon canned 3G service, Blue Link is now toast. I have heard that there is a Class Action Suit in progress but whatever the judgement, it'll never bring back the service for our DH cars...