User settings gone after starting car

[XamnosiddA]

My 2019 G70 3.3T was not affected (I installed the May update when it was released). Sorry if it's been said before but I guess it's only affecting 22 and 23 models?

My wife has a 2019 Hyundai Kona and it didn't hit her vehicle either.

 

[MHT]

As I stated earlier this is the second time that I have had this happen with my car.
It would be nice if Genesis would inform owners as to what caused this issue. Was it some sort of glitch or was the system hacked.
Yes, I was able to perform a hard reset of the head unit, but it is time consuming to have to pair the phone, re enter audio presets and go through all the settings and reprogram everything that was deleted.

 

[JCtx]

No issues with my '23 G70 2.0T SP, but I didn't use it for days, until today. Same thing with the '22 SF Calligraphy (sat for a month, and no issues either).

 

[dubdlux]

Same thing happened to me - Saturday AM and everything had been reset to factory in my '23 G70

 

[Kassey22000]

Any word from GMA or Hyundai on this? I haven’t seen a thing.

 

[JCtx]

Hyundai sent an email to some Hyundai owners (I didn't get anything either), but it was BS, including that the settings would be restored. Nobody got them restored; just the Bluelink connection. Fortunately, I didn't use my 2 Hyundai vehicles, so neither was affected.

 

[Mcc]

Any word from GMA or Hyundai on this? I haven’t seen a thing.

Call Connected Services. There is a meaningless message about recognizing the problem and looking at a solution. I wouldn't expect it to take less than the 6 months that it is still taking them to fix my G90 2017 Connected Services and there is still no fix. "The engineers are working on it"

 

[kwood69]

Same here, the only thing that remained was the miles left to service in my maintenance reminder. Even the HUD was all the way down where I could only see half of it in the windshield, like the car just delivered to the dealership. Would be nice if you could save all your settings with the App for restoration in times like this.

 

[wpscully]

I received a pleasant email and phone message from Genesis regarding the issue I opened over the weekend. I cannot cut/paste the email here because they mark it as confidential. And I'll respect their request for confidentiality, even if I doubt its usefulness. I'll summarize what I think they are saying in my own words:

- Their systems had an error over this past weekend (I'm guessing June 9 - 11).
- The user's profile(s) may have been affected by this error. (On my car the profile was reset.)
- Genesis should have been proactively restored the settings, perhaps as of Saturday. (Saturday afternoon, Eastern-time, my profile was wrong.)
- If your settings were changed and restored on your behalf, you may not have noticed this and no action is needed.
- I gather some owners did not see their settings restored (I, for one, did not), and affected owners will see the default profile. (I'm guessing they're describing the system's "first setup".)

If this accurately describes what went wrong it explains why some users did and others did not experience problems. The description of the root-cause was not included in the email. For example, they did not say they were pushing updated software over-the-air. And my system says I'm still running the April 17 2023 "Gen5W" firmware. We may never know why they were touching our cars without permission or notice.

Anyway, the email goes on to discuss what to do if your settings were not restored. The discussion, to me, sound like what a dealer is likely to do when first delivering the new car. That is, adding your email and phone to Genesis Connected Services, then using the car's Setup menu to associate the car with your Genesis Connected Services account. I won't try to repeat those steps here... I think if you want to enroll the car into Connected Services you can find this by tapping the Setup button on the dash and looking for "Link to Connected Services."

I'm pleased regarding the prompt response from Genesis to my complaint. The reply was akin to "Oops, we know we broke it and we tried to fix our mistake. We maybe didn't fix your car. Sorry. Call us if you need additional assistance." I honestly didn't expect much more of an answer than this. They seem to admit they made a boo-boo. Many companies wouldn't. Genesis did. Kudos for saying that, at least.