Why I'm giving up on Hyundai

[STREETS]

62K miles and my only visit to the service department (other than my request to update the GPS firmware) was a rear camera replacement- under warranty.

I have not spent a penny nor was their any mechanical issues that I needed to bring the vehicle in. I have a first year model and this is one great car.

Hyundai dealerships are not the LEXUS, BMW Taj Mahals- but I will say that the 2 Hyundai dealerships near me in CT either got or in process of new, upscale buildings.

A car is electronics and mechanical built by robots and engineered by man. So far I am impressed to keep buying Hyundai.

 

[cet1911]

I have a 2009 Genesis V6 Navi with 60k miles. I been to the dealership three times, 1st free Navi upgrade, 2nd Sunroof malfunction, and my $360 60k service that I'm thinking I didn't really need. All in all no problems what so ever. I think with all makes and models of vehicles you will find lemons. I know people who own BMWs and Mercedes that stay in the shop for mechanical issues. BTW I have a pretty good dealership experience!

 

[Gambler]

I've read wide disparities between dealerships, some have their act together some don't. I haven't had to make enough trips in with mine yet to really tell how good it is. To the OP, I think your troubles can be chalked up to one crappy dealer and a problem with your throttle. I'd have them reset the throttle so it re-learns for you. That might help.

 

[2012blackgenny]

I think if you get a car, there are going to be huge differences in customer service, car quality, etc. Which is why they need to do some fairly rigorous studies to establish how good a car is.

Genesis is pretty much tops in value right now, dependable, good warranty, but still econo-car dealerships.

I hate dealing with the dealership for anything so my purpose was always to minimize that experience by buying a car that is dependable out of the box.

 

[homeofstone]

Rick Case Hyundai in duluth(Atlanta GA) is just as good if not better than my Acura dealer was. As for my Mercedes Dealer, it is a step up but not by much.

 

[tprice]

As others have said, the service department is a weak link for Hyundai. I'm sure there are exceptions, but far too often it seems like lack of urgency and/or complete indifference to your concerns..at least that has been my experience. Fortunately, have not had many interactions with them but have generally been left with sense of almost having been a burden on them. This will not win loyalty long term..despite the value proposition. We also have Acura MDX and Acura RL and must say the service experiences are night and day..same for past experiences with Infinity and Lexus service departments. No problem taking loaner while in for oil change whereas I was recently told that the Hyundai dealer stopped doing loaners unless cars needed to be in shop for more than one day..what's up with that?! It's easy to say that you are paying a premium for that and that willing to suffer through substandard service due to value (but should not have to) ..but time, peace of mind, etc. also have value. I thoroughly love my Genesis but Hyundai corporate really needs to work with the dealers on this part of the experience...nice products and slick advertising can only go so far! Seems like customer surveys would draw this out loud and clear. It cost a lot of money to get new customers relative to retaining ones you've already got vs losing and having to replace them.

 

[Midnightsun]

My service experience has been rather good. A loaner is usually not a problem. If one is not available they will drive me back home and come get me when the car is ready. They treat me well however like most dealerships the can be incompetent children at times but I do see this at all dealerships.

 

[vegas]

As has been said, the weak link is the dealerships, whoever said "burden to them" hit the nail on the head. Unfortunately for me, in the military, moving every two to three years, I dont have the luxury of finding and frequenting one good service department when I find it.

As I said, I think its a relatively solid car, but all the probs that dont yet have certified fixes, they represent so much heartache I have gone through, arguments I have had, hours I have wasted, sitting in service department waiting rooms that it made the decision easy for me.

 

[bmbutler]

As a Hyundai buyer going back to 1989 and an Excel sedan, it seems from reading all of the posts that Hyundai still does not get it when it comes to their dealerships and/or service departments. Many of the issues you have described are ones I have dealt with with every dealership that I have ever purchased a Hyundai from with the exception of my new Genesis and the dealership I bought it from. Time will tell. I have to admit I view them skeptically due to past Hyundai experience.

If Hyundai is going to be successful in the luxury market, the need to get on top of their local service issues. The dealership is the face of the brand. How long does it take for them to wake up and fix the dealerships? 23 years??

 

[Ruissimo]

Just dropped my car off at the local Hyundai dealership today for its first oil change - and I can't say anything but great things about the experience.

Pulled up to an automatic garage-door, drove in, got out, the guy took my mileage, gave me a sticker. I went inside an automatic door into an office with three service department people, they asked me what I wanted done, I told them, and they asked me if I was waiting. I said no, so she offered me a ride to work. The guy that took my mileage drove me to work in a new Sonata (nice inside!).

The waiting area was clean, had beverages (hot and cold), a very large LCD tv and free wi-fi.

When I pick up the car, it will be washed, free of charge (I forgot to tell them not to do it... but since the weather is gonna be iffy, I didn't want to wash it myself this week).

Every manufacturer has good AND bad dealerships. Your results may vary.

______________________________

Help support this site so it can continue supporting you!

 

[rac2873]

That sounds like Key Huyundai in Manchester, CT. If so I agree very nice dealership.

 

[EXBMWGUY]

Just dropped my car off at the local Hyundai dealership today for its first oil change - and I can't say anything but great things about the experience.

Pulled up to an automatic garage-door, drove in, got out, the guy took my mileage, gave me a sticker. I went inside an automatic door into an office with three service department people, they asked me what I wanted done, I told them, and they asked me if I was waiting. I said no, so she offered me a ride to work. The guy that took my mileage drove me to work in a new Sonata (nice inside!).

The waiting area was clean, had beverages (hot and cold), a very large LCD tv and free wi-fi.

When I pick up the car, it will be washed, free of charge (I forgot to tell them not to do it... but since the weather is gonna be iffy, I didn't want to wash it myself this week).

Every manufacturer has good AND bad dealerships. Your results may vary.

This has consistently been my experience.

 

[Ruissimo]

And... to conclude my earlier post:

Just picked up my car. Walked in, the lady handed me my paperwork, and informed me I was all set. When I asked her how much the oil change was, she told me it was complimentary!

I didn't even buy the car there!

BONUS POINTS... AWARDED

 

[nb_mike]

I have 2009 V6 with Prem. Pkg. I have 60K on it. The only real problem I've had is the wiper motor. It will not turn on occasionally. I had it in 3 times before they replaced it because they couldn't replicate it.
I live Evansville IN area and I am provided a loaner when service will take a while. Last week I had a 2012 V6 Genesis loaner. Dealership was bought out last year and they are in process of completely remodeling and already have several Equus on the the lot.
Both the old dealer and the new have been very good. Car is washed and cleaned inside every time I take in in for service ....even oil changes.
The few other problems have been fixed quickly and for free.
Is it a perfect car...NO. Anything with moving parts is going to have some problems. I have owned dozens of cars of all types as I usually buy a new one every 3 years and I am as pleased with the overall car and service as any that I have owned.
This Fall I am looking at another Genesis, Azera or the Kia SX Limited. The Azera is in the lead due to the better adjusting seats and the other features for the mid $30's

 

[tompass]

Went to local Hyundai dealer, not where I purchased the car, to get 15K service done. I also told them that I was getting a squeak from left rear suspension that is same sound that I was getting from right rear when I had 7.5K service done at purchasing dealer. Purchasing dealer stated that the left rear shock assembly had to be ordered and installed. Returned there a week later and was given a Genny loaner and picked up car in PM with squeak gone. The local dealer took a look as said they did not replace the shock assembly but instead pumped in some silicone grease up near the shock bumper stop so they did the same on right side. Problem solved so one wonders if purchasing dealer submitted false claim to Hyundai. 15K service with synthetic oil change was $275 and they had a very nice waiting area with custom coffee, internet, big screen LCD etc. Interesting to note that the local dealership was previously a high end Cadillac dealership. I was in and out within an hour. Will definitely be returning there for future service!