The information below is to my best recollection and so to is the time-frame. Unfortunately, I wasn't keeping detailed records as I didn't anticipate this being such a big problem. I regret that Hyundai Motor America and FH (the dealer I purchased from)have chosen to treat me this way.
5/28/16 Test drove AWD Genesis and had terrible problems with the brakes, almost not drivable. FH Hyundai said they’d get it into service to be fixed.
5/30/16 Went back to dealership to test drive and felt better. Still was a problem but thought that it could be tires out of balance. Asked dealership to balance and they said they would.
6/2/16 Agreed on terms and singed contract on Genesis. Went to Discount Tire to have the tires balanced because dealership had not done, or not done correctly, the balance. Discount Tire confirmed they were severely out of balance and re-balanced tires. Was still having trouble with brakes.
6/3/16 Went to another Hyundai for oil change, to have them look at brakes because they were still not correct, fuzziness of mirror and to go to NTB for an alignment because of car pulling. NTB did alignment, swapped front two tires because even after alignment and well within spec, car was still drifting. Identified that it was a bad radial.
6/616 Communicated with Michelin on tire warranty to get a new set of tires. Was told Michelin MXM4 was being discontinued and ordered Primacy A/S XL instead.
6/6 or 6/7 Took car back to FH Hyundai to have the service advisor, drive the car for him to realize that brakes aren’t right, even though service manager said they were. Sure enough, he noticed a big enough problem with the brakes that he got me into a loaner Genesis.
6/8/16 Was notified by the service advisor that the service manager had decided brakes were fine and that they weren’t going to do anything. I notified a manager at FH Hyundai that I wasn’t going to purchase a “new,” broken automobile. We had a not so cordial, including him intimating that I was threatening because I was going to pull-out of the deal. He then decided to go drive the car himself.
6/9/16 Notified Hyundai Motor America for the first time my difficulties with the brakes and lack of willingness of the dealership to identify the problem. Unfortunately, I didn’t write down the original case number. Found out from the dealership manager, that the rotors are a problem and car was being fixed and could picked-up on Friday.
6/10/16 Went to FH Hyundai to pick up my “fixed” car on Friday afternoon. Was apologized to by the service advisor and said didn’t know where the breakdown in communication was but the brakes weren’t even in stock to be fixed. Picked up car, was told would be until at least Monday until new rotors were in stock. Went to NTB to get new tires put on. Cost about $250 for new tires because of bad radial on car. Thought this might help resolve problems with a shuddering when turning at low speeds in both directions.
6/14/16 Went to another Hyundai dealership to have the shuddering at low speeds evaluated. Took service advisor for a drive and we began discussing the differential and problems that may be causing shuddering in steering wheel and seat. He identified the feeling as well. Was recommended to wait and have the brakes fixed first, because they really couldn’t do anything prior to that anyways.
6/16/16 Was notified the front rotors were in stock and ready for install but rear rotors were back-ordered and could take one or two months for them to come in. Made my second call to Hyundai and got a case# that I wrote down this time. Explained, didn’t think it was a good idea to have one set of rotors put on and not the other since I was feeling vibration in both steering column and seat. Additionally, I was growing increasingly concerned about my safety because of the worsening problem of the brakes. Was informed I could drop off my car at FH Hyundai to get a loaner.
6/16/2016 Went to Mesquite, again. Was greeted by the service advisor I’ve been working with, who by the way is fantastic at his job, and told him I wanted to see if there were options for a trade or swap to another vehicle. After another not so cordial discussion with a manager of sales, driving of another 2015 AWD Genesis with the same brake problems, I decided to take a loaner and wait to see with my car. Additionally, I was informed I could trade in my car for approximately 3000 less than what I paid for it if I wanted to get another car. Incidentally, when I was there, I drove a demo 2016 AWD Genesis that had no brake problems. Additionally, both of my loaner RWD Genesis have had no problems.
6/16/2016 Instead of waiting the three to five business days for Hyundai to contact me, I reached out to Hyundai America’s Coppell location to speak with someone. Had a good conversation with my case manager who said he would investigate how long the back order would take.
6/17/2016 Was notified that the problem was still being investigated. However, he was remarkably informative and helpful to the process.
6/20/2016 Was notified would probably only be another week for the breaks to come in. In this discussion I finally let my frustration be known about purchasing a “new” car and all of the problems I was encountering. It was explained to me that he couldn’t do anything about this but would check with the company.
6/21/2016 Was notified that Hyundai wasn’t going to do anything for me because they were finally going to be able to get the car fixed, in approximately a week. Remember, I picked up this car on June 2nd.
6/22/2016 Hyundai representative informed me that nothing was going to be done. I requested the contact information for the DSM (district sales manager?) and was informed that wasn’t an option. I then suggested that the DSM could contact me instead.
6/23/2016 No phone call from DSM.
6/24/2016 Got a phone call from Hyundai representative informing me that he was still attempting to get the DSM to call me and apologized and thought that maybe the DSM was at a conference.
6/25/2016 11:45AM No phone call from DSM yet.
6/27/2016 Haven't gotten a phone call form DSM yet. Haven't been told that the breaks are in yet or that my car is been working on. If fact, no communication from FH at all since 6/16.
6/27/2016 Meeting with an attorney to discuss my options, really disappointed I'm having to take this step.
It is stunning to me that Hyundai believes they can start a luxury brand and treat people this way. I've driven Honda's, Toyota's and Lexus' and never had such a negative dealership and car company experience.
5/28/16 Test drove AWD Genesis and had terrible problems with the brakes, almost not drivable. FH Hyundai said they’d get it into service to be fixed.
5/30/16 Went back to dealership to test drive and felt better. Still was a problem but thought that it could be tires out of balance. Asked dealership to balance and they said they would.
6/2/16 Agreed on terms and singed contract on Genesis. Went to Discount Tire to have the tires balanced because dealership had not done, or not done correctly, the balance. Discount Tire confirmed they were severely out of balance and re-balanced tires. Was still having trouble with brakes.
6/3/16 Went to another Hyundai for oil change, to have them look at brakes because they were still not correct, fuzziness of mirror and to go to NTB for an alignment because of car pulling. NTB did alignment, swapped front two tires because even after alignment and well within spec, car was still drifting. Identified that it was a bad radial.
6/616 Communicated with Michelin on tire warranty to get a new set of tires. Was told Michelin MXM4 was being discontinued and ordered Primacy A/S XL instead.
6/6 or 6/7 Took car back to FH Hyundai to have the service advisor, drive the car for him to realize that brakes aren’t right, even though service manager said they were. Sure enough, he noticed a big enough problem with the brakes that he got me into a loaner Genesis.
6/8/16 Was notified by the service advisor that the service manager had decided brakes were fine and that they weren’t going to do anything. I notified a manager at FH Hyundai that I wasn’t going to purchase a “new,” broken automobile. We had a not so cordial, including him intimating that I was threatening because I was going to pull-out of the deal. He then decided to go drive the car himself.
6/9/16 Notified Hyundai Motor America for the first time my difficulties with the brakes and lack of willingness of the dealership to identify the problem. Unfortunately, I didn’t write down the original case number. Found out from the dealership manager, that the rotors are a problem and car was being fixed and could picked-up on Friday.
6/10/16 Went to FH Hyundai to pick up my “fixed” car on Friday afternoon. Was apologized to by the service advisor and said didn’t know where the breakdown in communication was but the brakes weren’t even in stock to be fixed. Picked up car, was told would be until at least Monday until new rotors were in stock. Went to NTB to get new tires put on. Cost about $250 for new tires because of bad radial on car. Thought this might help resolve problems with a shuddering when turning at low speeds in both directions.
6/14/16 Went to another Hyundai dealership to have the shuddering at low speeds evaluated. Took service advisor for a drive and we began discussing the differential and problems that may be causing shuddering in steering wheel and seat. He identified the feeling as well. Was recommended to wait and have the brakes fixed first, because they really couldn’t do anything prior to that anyways.
6/16/16 Was notified the front rotors were in stock and ready for install but rear rotors were back-ordered and could take one or two months for them to come in. Made my second call to Hyundai and got a case# that I wrote down this time. Explained, didn’t think it was a good idea to have one set of rotors put on and not the other since I was feeling vibration in both steering column and seat. Additionally, I was growing increasingly concerned about my safety because of the worsening problem of the brakes. Was informed I could drop off my car at FH Hyundai to get a loaner.
6/16/2016 Went to Mesquite, again. Was greeted by the service advisor I’ve been working with, who by the way is fantastic at his job, and told him I wanted to see if there were options for a trade or swap to another vehicle. After another not so cordial discussion with a manager of sales, driving of another 2015 AWD Genesis with the same brake problems, I decided to take a loaner and wait to see with my car. Additionally, I was informed I could trade in my car for approximately 3000 less than what I paid for it if I wanted to get another car. Incidentally, when I was there, I drove a demo 2016 AWD Genesis that had no brake problems. Additionally, both of my loaner RWD Genesis have had no problems.
6/16/2016 Instead of waiting the three to five business days for Hyundai to contact me, I reached out to Hyundai America’s Coppell location to speak with someone. Had a good conversation with my case manager who said he would investigate how long the back order would take.
6/17/2016 Was notified that the problem was still being investigated. However, he was remarkably informative and helpful to the process.
6/20/2016 Was notified would probably only be another week for the breaks to come in. In this discussion I finally let my frustration be known about purchasing a “new” car and all of the problems I was encountering. It was explained to me that he couldn’t do anything about this but would check with the company.
6/21/2016 Was notified that Hyundai wasn’t going to do anything for me because they were finally going to be able to get the car fixed, in approximately a week. Remember, I picked up this car on June 2nd.
6/22/2016 Hyundai representative informed me that nothing was going to be done. I requested the contact information for the DSM (district sales manager?) and was informed that wasn’t an option. I then suggested that the DSM could contact me instead.
6/23/2016 No phone call from DSM.
6/24/2016 Got a phone call from Hyundai representative informing me that he was still attempting to get the DSM to call me and apologized and thought that maybe the DSM was at a conference.
6/25/2016 11:45AM No phone call from DSM yet.
6/27/2016 Haven't gotten a phone call form DSM yet. Haven't been told that the breaks are in yet or that my car is been working on. If fact, no communication from FH at all since 6/16.
6/27/2016 Meeting with an attorney to discuss my options, really disappointed I'm having to take this step.
It is stunning to me that Hyundai believes they can start a luxury brand and treat people this way. I've driven Honda's, Toyota's and Lexus' and never had such a negative dealership and car company experience.
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