Will Never Buy Another Hyundai!

[Genentec]

u cant go wrong with a used toyota. avalon ? 4runner ? built to last.

 

[williakz]

GM fell into a junk culture in the 60s ...

Ah, so now I can add:

50 years ago

to the list. You sure you don't have something to say about the fins of the 1950's?

 

[dareckibmw]

Those are beautiful!
I was able to take some good shots of the '59 Caddy at local car show last month

DSC_1383 by Darek K., on Flickr

 

[wasnt]

u cant go wrong with a used toyota. avalon ? 4runner ? built to last.

Gag... Toyotas are so uninspiring. Not to mention, some dealerships still hit consumers hard when you trade one in due to the history of sludge in higher mileage Toyotas.

 

[waz]

You know how people say that every cell in your body is replaced over a period of 7 years? With the exception of neurons in your cerebral cortex which are never replaced, that's essentially true. You literally are not the same person you were 3/4 of a decade ago.

Corporations like automobile manufacturers are like that: management changes, new technologies emerge, designers are replaced, new production techniques and philosophies are put in place, etc.

I would not hold a grudge against an auto manufacturer from a problem I had with a vehicle 10 years ago; after all, if that was the case none of us would own a Hyundai due to their abysmal record from 30 years ago.

Hyundai's corporate culture changed, and they got a whole lot better at designing and making cars. And from my own experience with my local dealer, they have made great strides in improving the way their dealers treat their customers. This continuous striving for improvement is as it should be.

Dealers are, however, independently owned businesses, and it sometimes takes a while for that commitment for improvement to trickle down.

I wouldn't have bought a GM car 10 years ago if you held a gun to my head, but it is a completely different company today than it was pre-bailout. And they're making some pretty decent cars, and they have been holding their dealers' feet to the fire to insure their customers are treated right. And today I would buy a GM vehicle.

But who knows? In 10 years they could be back to making crappy cars due to poor management and corporate complacency. Car companies seem to be subject to a vicious cycle: making crappy cars and treating their customers poorly, almost going under, responding with a corporate shake-up, making good cars and treating their customers well, getting complacent, and making crappy cars again.

A friend of mine just bought a '16 Toyota Tacoma and wouldn't even consider my recommendation to look at the Chevy Colorado, because to him "Toyota is good, GM bad". But if you read the automotive press, the Colorado is clearly the better truck.

So don't be a hater and write off a car company for the bad experience you had a decade (or even 5 years) ago. Pay attention to the car mags and consumer reviews, and base your choices on what's happening now, not what happened in the past.

Of course I'm preaching to the choir for the most part, because 5, 10, or 20 years ago (pick your number) you wouldn't have dreamed of buying a Hyundai, let alone one the costs $50 grand, and now you do.

 

[williakz]

Nice post. Logic and reason over emotion and magical thinking. You're a keeper!

P.S. I remember to this day hanging on for dear life to the pipes of one of those killer 70's vintage KZs. Brand new, beginner who bought it couldn't get it started. I hopped on to get it going, and took it for a "spin." I don't think the front wheel touched the ground for the first hundred feet or so. My legs were shaking when I got off; still puts a smile on my face just thinking about it...

 

[waz]

Thanx, Williakz. Funny story. Is the "kz" in your user name from that heart pounding incident 40 years ago?

I've had my 650 since 1978 when I was in college and bought it new for $1800.

Years ago, when my kids were just learning to read, they finally paid attention to the old motorcycle sitting in the garage. One of their favorite cartoons was the Penguins of Madagascar, and as my daughter was getting in the car I heard her say to my son, "Look! Dad's got a Kawalski!"

Now back to your regularly scheduled thread.

 

[goochylittlepig]

i won't either. gonna by a Genesis next time.

 

[LA Genesis]

Ok. It's been a week since the OP heard from the Hyundai CEO.. To the original poster an important question:

Is your car fixed and running properly?

 

[nizmoz]

You know how people say that every cell in your body is replaced over a period of 7 years? With the exception of neurons in your cerebral cortex which are never replaced, that's essentially true. You literally are not the same person you were 3/4 of a decade ago.

Corporations like automobile manufacturers are like that: management changes, new technologies emerge, designers are replaced, new production techniques and philosophies are put in place, etc.

I would not hold a grudge against an auto manufacturer from a problem I had with a vehicle 10 years ago; after all, if that was the case none of us would own a Hyundai due to their abysmal record from 30 years ago.

Hyundai's corporate culture changed, and they got a whole lot better at designing and making cars. And from my own experience with my local dealer, they have made great strides in improving the way their dealers treat their customers. This continuous striving for improvement is as it should be.

Dealers are, however, independently owned businesses, and it sometimes takes a while for that commitment for improvement to trickle down.

I wouldn't have bought a GM car 10 years ago if you held a gun to my head, but it is a completely different company today than it was pre-bailout. And they're making some pretty decent cars, and they have been holding their dealers' feet to the fire to insure their customers are treated right. And today I would buy a GM vehicle.

But who knows? In 10 years they could be back to making crappy cars due to poor management and corporate complacency. Car companies seem to be subject to a vicious cycle: making crappy cars and treating their customers poorly, almost going under, responding with a corporate shake-up, making good cars and treating their customers well, getting complacent, and making crappy cars again.

A friend of mine just bought a '16 Toyota Tacoma and wouldn't even consider my recommendation to look at the Chevy Colorado, because to him "Toyota is good, GM bad". But if you read the automotive press, the Colorado is clearly the better truck.

So don't be a hater and write off a car company for the bad experience you had a decade (or even 5 years) ago. Pay attention to the car mags and consumer reviews, and base your choices on what's happening now, not what happened in the past.

Of course I'm preaching to the choir for the most part, because 5, 10, or 20 years ago (pick your number) you wouldn't have dreamed of buying a Hyundai, let alone one the costs $50 grand, and now you do.

You haven't been reading the latest comparisons. The Tacoma is beating the Colorado in many areas.

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[nickpike]

Ok. It's been a week since the OP heard from the Hyundai CEO.. To the original poster an important question:

Is your car fixed and running properly?

Is this question posted to me?

If so,

This was in the UK. Can't remember the exact timing, but no more than a month, and the car was exchanged for a new one, factory fresh order.

 

[kn5owa]

My Genesis is 1 1/2 years old with zero defects so far -- excluding initial tire/taillight recalls

 

[dseag2]

If it makes you guys feel any better, I took my Audi S5 in for 5,000 mile service and had to wait forever for a service advisor to even acknowledge me. I was taken into the waiting room and left there. I finally approached a service advisor and asked if someone was going to help me. She said they were really swamped but wrote up my order. I then waited another extended period for someone from the loaner department to see me. It wasn't a good experience at all for a $65k car. So, it isn't always better on the "other side", even though I have had great service on Lexuses and Infinitis.

BTW, I'm on this forum after a few years because I'm reconsidering the '16 Genesis. Also, with Hyundai's announcement that Genesis will become a stand-alone brand (similar to Lexus) won't anyone who currently owns one be able to get their cars serviced at those dealerships? Seems like a great deal. Buy the car at a Hyundai price, then get the service at a dealership that sells at (future) higher prices due to the Genesis brand?

 

[Munch520]

BTW, I'm on this forum after a few years because I'm reconsidering the '16 Genesis. Also, with Hyundai's announcement that Genesis will become a stand-alone brand (similar to Lexus) won't anyone who currently owns one be able to get their cars serviced at those dealerships? Seems like a great deal. Buy the car at a Hyundai price, then get the service at a dealership that sells at (future) higher prices due to the Genesis brand?

That's why I did it, pretty solid theory assuming these earlier models were used as loss leaders. And yes I believe any second-generation car, 2015 or later, that was purchased under the Hyunfai brand, will be eligible.

 

[GenesisAWD]

If it makes you guys feel any better, I took my Audi S5 in for 5,000 mile service and had to wait forever for a service advisor to even acknowledge me. I was taken into the waiting room and left there. I finally approached a service advisor and asked if someone was going to help me. She said they were really swamped but wrote up my order. I then waited another extended period for someone from the loaner department to see me. It wasn't a good experience at all for a $65k car. So, it isn't always better on the "other side", even though I have had great service on Lexuses and Infinitis.

BTW, I'm on this forum after a few years because I'm reconsidering the '16 Genesis. Also, with Hyundai's announcement that Genesis will become a stand-alone brand (similar to Lexus) won't anyone who currently owns one be able to get their cars serviced at those dealerships? Seems like a great deal. Buy the car at a Hyundai price, then get the service at a dealership that sells at (future) higher prices due to the Genesis brand?

That's why I did it, pretty solid theory assuming these earlier models were used as loss leaders. And yes I believe any second-generation car, 2015 or later, that was purchased under the Hyunfai brand, will be eligible.

While you are correct in that Genesis is going to be its own brand name aside from Hyundai, at this point Hyundai has said that they aren't planning on creating a separate dealer/service network. Now if the Genesis brand takes off in the upcoming years I suppose that could change but as of now the plans are still for everyone to buy and have their vehicles serviced at existing Hyundai dealers.

 

[williakz]

...as of now the plans are still for everyone to buy and have their vehicles serviced at existing Hyundai dealers.

Not what I was told by my Hyundai dealer. They bought the old car dealer place across the street from the Hyundai operation in order to house the new Genesis sales operation. Agree that ACTUAL service (wrenching) will still be done in the Hyundai service bays, but from what I was told, the Genesis "service" entrance, waiting room, and pickup areas will all be on the Genesis side of the road.

 

[GenesisAWD]

Not what I was told by my Hyundai dealer. They bought the old car dealer place across the street from the Hyundai operation in order to house the new Genesis sales operation. Agree that ACTUAL service (wrenching) will still be done in the Hyundai service bays, but from what I was told, the Genesis "service" entrance, waiting room, and pickup areas will all be on the Genesis side of the road.

That would be your local dealers decision then. Hyundai (at this time) isn't requiring the Genesis line to be sold under it's own individual dealer network.

Read this thread: http://genesisowners.com/hyundai-genesis-forum/showthread.php?t=17412&highlight=genesis+brand

 

[williakz]

In the thread referenced, I didn't see ANY official communication other than the initial press release which did not specifically address sales and service channels. I DID see plenty of speculation, rumor, and idle gossip.

I suspect the writing is clearly on the wall as to separate Hyundai and Genesis brand sales operations. Smart Hyundai dealers are positioning themselves NOW to be ready for the official split, whenever it comes.

 

[GenesisAWD]

In the thread referenced, I didn't see ANY official communication other than the initial press release which did not specifically address sales and service channels. I DID see plenty of speculation, rumor, and idle gossip.

I suspect the writing is clearly on the wall as to separate Hyundai and Genesis brand sales operations. Smart Hyundai dealers are positioning themselves NOW to be ready for the official split, whenever it comes.

http://www.edmunds.com/car-news/hyundai-dealers-prep-for-genesis-brand-debut.html

Although Genesis dealers will not be required to build a separate showroom, Zuchowski believes many dealers will create a separate showroom on their own.

 

[williakz]

You're not great at reading between the lines, are you?

From the article:

Although Genesis dealers will not be required to build a separate showroom, Zuchowski believes many dealers will create a separate showroom on their own.

"I think that will happen organically over time," he said in a recent interview.

Hyundai is meeting with dealers that are planning or in the process of building a new facility.

They are being encouraged to build a special area in the showroom to sell Genesis models, which Zuchowski called a "showroom-within-a-showroom" concept or to create a separate showroom that can be attached to the Hyundai brand building.

"We think there will be enough volume and enough margin potential in high-volume luxury markets where dealers on their own decide there are just too many nameplates to get under one roof," he said.

Dealers that currently sell the Hyundai Equus full-size sedan will be eligible to sell the complete line of Genesis models.

Of Hyundai's 830 U.S. dealers, 405 sell the Equus today, and they account for about 80 percent of sales for the current Genesis sedan.

End of article.

Thanks for the link. Have you talked to your local dealer and asked them about their plans for the future re: Genesis?