I find this interesting since that's the exact same experience I've received from my local Hyundai dealer regarding my Genesis.Curious, what is funny about it? The buying experience it's great, and so is the service, follow up and communication. As I said, it's a great experience. They would refer to me as Mr. Xxxxx when I called (caller ID) and ask if I was calling about my G37. Not pushy and very honest.
I've called to make a service appointment and I'm greeted with "Good morning/Afternoon Mr. xxxxxxxx, how can we help you today?" I mention what I'd like to have done and it's followed up with "No problem, we can take care of that for you, this is for your 2010 Genesis 3.8 Technology package, correct?" I've even mentioned to them that I'll be supplying my own parts and asked if they would still install them "Oh, most definitely, not a problem. If you supply 'em, we'll install 'em". They also provide a web link for a video from the mechanic working on the car that walks you through their inspection, what they've found, issues, preventative maintenance items, or simply nothing at all. No pressure, no "need" to have to do additional service you don't want to do. It's been a fantastic experience from the first visit.
Clarington Hyundai in Bowmanville Ontario Canada