Worst dealer & Mfg experience ever!

[Gewaters]

Worst dealer & Mfg experience ever! Our 2025 GV70 Sport Advanced with 2120 miles on it quit working 9/16 while we were on a road trip from Florida to The Ark in Kentucky. The key fob and card both unlocked the doors but not start the car (2nd time this happened). Roadside Assistance had it towed to 5 Star Motors in Macon, Ga. We arrived approx. 3 pm and was told Manager was at meeting. Tow driver was allowed to unload after 45 mins-1 hr. The car remained outside on the driveway while we sat until 6:45 when we were given a Hyundai Tucson loaner. 9/17 at 3:57 we received email from Genesis: car’s alarm went off and the doors were unlocked in Byron, 20 miles from dealer. GPS showed it was still there at 8:37 am the next morning, then back at the dealer by 1:23. Tried calling service over 8 times 9/17-9/20, but no answer. Fri 9/20 1:21 pm used the 5 Star automated phone system, intending to pick the car up on the return trip to Fla, and finally reached the Sales Mgr who checked with Svc Mgr. Said car was not ready & Mgr would call. He/she did not. Monday, 9/23, located a direct number for a Service Advisor who said car had been “scraped” by a parts truck and needed repair, hoped to have it completed by end of week, and car would be delivered to us. He denied it had spent the night in Byron. 9/24 I called Genesis Customer Care, who assigned a case number and said case manager would contact us. Albert Amaza called 9/25. He said he would research and call us Fri, 9/27, which he did about 2:20, saying he had been unable to reach the dealer and would call us next Thurs 10/3 at which time he would escalate to Management. I called back at 3:35, leaving a stern message that that was unacceptable. I emailed 5 Star Svc Advisor and got a response 9/30 that the dealer was “trying to get the damages from the accident with the truck taken care of through the company that did the damage” and we were welcome to pick the car up, bring it home and have it taken care of, then negotiate with that company. Talked to Albert approx. 4 pm, who said he rcvd email from dealer Fri that they were going to get quotes Mon, 9/30. We reiterated we expected the car to be promptly repaired and delivered to us. On 10/3 the car was driven 4 miles and was at the dealer. Called Albert at 2:19 and left message. His office is in California. 10/4 8:52 am rcvd email from dealer saying they would repair it “and get it back to you asap..”, but no date was given. Making this even worse is that my wife had a botched hip operation and we chose the expensive Genesis because of its comfort and ease of access. The Hyundai is not comfortable and the running boards make it hard to get in and out so we rarely go anywhere. Oh…we never got a work order ot anything.

 

[Tau]

The Genesis website boasts:​

"The Genesis Experience​

It’s time to discover a new approach to luxury automotive. Where Korean engineering meets audacious design, groundbreaking technology powers every ride, and your experience—from first glance through ownership—is nothing less than exceptional."


You can let management know what it's really like: https://www.genesisnewsusa.com/en-us/releases/390

 

[Gewaters]

Thanks. They'll hear from me

 

[Gewaters]

Worst dealer & Mfg experience ever! Our 2025 GV70 Sport Advanced with 2120 miles on it quit working 9/16 while we were on a road trip from Florida to The Ark in Kentucky. The key fob and card both unlocked the doors but not start the car (2nd time this happened). Roadside Assistance had it towed to 5 Star Motors in Macon, Ga. We arrived approx. 3 pm and was told Manager was at meeting. Tow driver was allowed to unload after 45 mins-1 hr. The car remained outside on the driveway while we sat until 6:45 when we were given a Hyundai Tucson loaner. 9/17 at 3:57 we received email from Genesis: car’s alarm went off and the doors were unlocked in Byron, 20 miles from dealer. GPS showed it was still there at 8:37 am the next morning, then back at the dealer by 1:23. Tried calling service over 8 times 9/17-9/20, but no answer. Fri 9/20 1:21 pm used the 5 Star automated phone system, intending to pick the car up on the return trip to Fla, and finally reached the Sales Mgr who checked with Svc Mgr. Said car was not ready & Mgr would call. He/she did not. Monday, 9/23, located a direct number for a Service Advisor who said car had been “scraped” by a parts truck and needed repair, hoped to have it completed by end of week, and car would be delivered to us. He denied it had spent the night in Byron. 9/24 I called Genesis Customer Care, who assigned a case number and said case manager would contact us. Albert Amaza called 9/25. He said he would research and call us Fri, 9/27, which he did about 2:20, saying he had been unable to reach the dealer and would call us next Thurs 10/3 at which time he would escalate to Management. I called back at 3:35, leaving a stern message that that was unacceptable. I emailed 5 Star Svc Advisor and got a response 9/30 that the dealer was “trying to get the damages from the accident with the truck taken care of through the company that did the damage” and we were welcome to pick the car up, bring it home and have it taken care of, then negotiate with that company. Talked to Albert approx. 4 pm, who said he rcvd email from dealer Fri that they were going to get quotes Mon, 9/30. We reiterated we expected the car to be promptly repaired and delivered to us. On 10/3 the car was driven 4 miles and was at the dealer. Called Albert at 2:19 and left message. His office is in California. 10/4 8:52 am rcvd email from dealer saying they would repair it “and get it back to you asap..”, but no date was given. Making this even worse is that my wife had a botched hip operation and we chose the expensive Genesis because of its comfort and ease of access. The Hyundai is not comfortable and the running boards make it hard to get in and out so we rarely go anywhere. Oh…we never got a work order ot anything.

It is now 10/30/24 and STILL the dealer has our car. No response from Genesis Cust Svc. Sent registered letter to Genesis Pres. No response. Contact 3 atty's who would not take the case, although 1 stated 5-styar has a terrible reputation.

 

[joegr]

It is now 10/30/24 and STILL the dealer has our car. No response from Genesis Cust Svc. Sent registered letter to Genesis Pres. No response. Contact 3 atty's who would not take the case, although 1 stated 5-styar has a terrible reputation.

What time zone are you in????
It's only 10/16/2024 here!

 

[Gewaters]

What time zone are you in????
It's only 10/16/2024 here!

I misspoke. They've had the car 30 days as of 10/16 and so far I have had no luck in getting it back, or a suitable loaner from Genesis

 

[joegr]

I misspoke. They've had the car 30 days as of 10/16 and so far I have had no luck in getting it back, or a suitable loaner from Genesis

I've seen people jump to the lemon law too much, but in your case it would seem very justified. I think 30 days is the magic number for Florida. I assume that it doesn't matter that the car is currently in another state.

 

[Boosted]

I've seen people jump to the lemon law too much, but in your case it would seem very justified. I think 30 days is the magic number for Florida. I assume that it doesn't matter that the car is currently in another state.

I don't see how you could apply the lemon law in a fender bender scenario.

 

[EdP]

I don't see how you could apply the lemon law in a fender bender scenario.

Normally, I'd agree but this is a terrible set of circumstances out of control of the owner. Since there was some damage, the value of the car can be affected too.

 

[joegr]

I don't see how you could apply the lemon law in a fender bender scenario.

He turned he car into a dealer to get a warranty related problem fixed. Thirty days later and they have not returned a fixed car to him. It should not matter why they haven't finished the repair yet. It would be different if the "fender bender" has happened while the OP had possession of the car. If it does matter, couldn't they get out of any lemon case just by scratching the car while they were trying to repair it?

______________________________

Help support this site so it can continue supporting you!

 

[Gewaters]

He turned he car into a dealer to get a warranty related problem fixed. Thirty days later and they have not returned a fixed car to him. It should not matter why they haven't finished the repair yet. It would be different if the "fender bender" has happened while the OP had possession of the car. If it does matter, couldn't they get out of any lemon case just by scratching the car while they were trying to repair it?

Thanks. Florida's been a bit busy with hurricanes, but I'll file a claim now that 30 days are up. Also filed in Georgia, and reported to BBB, but all take a couple of months. Genesis should step up, don't you think?

 

[Gewaters]

Thanks. Florida's been a bit busy with hurricanes, but I'll file a claim now that 30 days are up. Also filed in Georgia, and reported to BBB, but all take a couple of months. Genesis should step up, don't you think?

It is now Oct 21. Car went in Sep 16. Have sent lemon law claim to Fl Atty Gen. No word on when car will be returned. Sent reg letter to President of Genesis almost 2 weeks ago. No response.

 

[Boosted]

Normally, I'd agree but this is a terrible set of circumstances out of control of the owner. Since there was some damage, the value of the car can be affected too.

He turned he car into a dealer to get a warranty related problem fixed. Thirty days later and they have not returned a fixed car to him. It should not matter why they haven't finished the repair yet. It would be different if the "fender bender" has happened while the OP had possession of the car. If it does matter, couldn't they get out of any lemon case just by scratching the car while they were trying to repair it?

Not saying the dealer isn't liable, but the lemon law wouldn't be applied in this case in my opinion.

 

[EdP]

Not saying the dealer isn't liable, but the lemon law wouldn't be applied in this case in my opinion.

Considering the situation, they may get off easy just taking the car back. They can call it something else, just make it right after all this time. Could save a lot of lawyer time.

 

[Gewaters]

Considering the situation, they may get off easy just taking the car back. They can call it something else, just make it right after all this time. Could save a lot of lawyer time.

You know an atty that would take my case?

 

[Jhon]

You know an atty that would take my case?

Hold off on the lawyer, they will get a chunk of your win, unless there is some lemon law thing where the company has to pay the lawyer fees. My wife is a lawyer and the math class at law school was to teach you how to divide by 3. Try to work it out with the dealer and Genesis and try not to be a ass in the process. If they like you, they might try harder Not saying you are being an ass, but I know I would be, and trying all I could to hold back from losing it.
Good luck

 

[Gewaters]

Hold off on the lawyer, they will get a chunk of your win, unless there is some lemon law thing where the company has to pay the lawyer fees. My wife is a lawyer and the math class at law school was to teach you how to divide by 3. Try to work it out with the dealer and Genesis and try not to be a ass in the process. If they like you, they might try harder Not saying you are being an ass, but I know I would be, and trying all I could to hold back from losing it.
Good luck

We are now on day 43 with no car. It was supposedly repaired last Friday and was to be picked up for delivery Sat, but the dealer locked it up in the Collision Center and said today a sensor needed to be calibrated, so it really was not ready. The transport driver is angry because he had to find a replacement car to deliver to Florida. Genesis Corporate is involved but no word from them since Fri

 

[Gewaters]

We are now on day 43 with no car. It was supposedly repaired last Friday and was to be picked up for delivery Sat, but the dealer locked it up in the Collision Center and said today a sensor needed to be calibrated, so it really was not ready. The transport driver is angry because he had to find a replacement car to deliver to Florida. Genesis Corporate is involved but no word from them since Fri

Normally, I'd agree but this is a terrible set of circumstances out of control of the owner. Since there was some damage, the value of the car can be affected too.

The car was finally returned 10/30. It has a badly scratched right front wheel and the mount for the back up camera is bent. Genesis Rep says they will "repair" the wheel (don't you think I should get a new one?), but no word on the camera. The key card was not returned and our second key will not work. I have reported this under the Florida Lemon Law. 44 days without the car, but I still had to make lease payments

 

[EdP]

The car was finally returned 10/30. It has a badly scratched right front wheel and the mount for the back up camera is bent. Genesis Rep says they will "repair" the wheel (don't you think I should get a new one?),

If it is a good repair, you would not know the difference. We can't see it to judge, afterwards you can.