XM Radio subscription problems

[hokie1525]

So every time I turn my car on I have to refresh my Sirius XM to get my subscription back. I read other threads with folks with this problem. Some were having their head unit replaced. Others said there was a TSB to get a software update. So my car is less than 1 year old, but has 14k miles. Will this fix (whatever it may be) be covered under warranty?

 

[Seejay]

I canceled my subscription and it finally went away. TG. There were some mixes that I liked, but the sound quality was pretty bad and everytime I drove under anything, it dropped out.

 

[JimB47]

I had this problem on my 2015 Ultimate. I have seen other posts mention a software update and TSB but I believe that is mostly speculation since my dealer was unaware of either, and replaced the head unit without question and resolved the subscription loss problem.

 

[hokie1525]

I had this problem on my 2015 Ultimate. I have seen other posts mention a software update and TSB but I believe that is mostly speculation since my dealer was unaware of either, and replaced the head unit without question and resolved the subscription loss problem.

How many miles were on your car? I have 14k miles, is that still under warranty for the head unit?

 

[tuckerdog1]

How many miles were on your car? I have 14k miles, is that still under warranty for the head unit?

Pretty sure the head unit is warrantied 5 yrs/ 60k miles

 

[JimB47]

How many miles were on your car? I have 14k miles, is that still under warranty for the head unit?

It was six months old so about 5k - 6k.

 

[Mark_888]

Pretty sure the head unit is warrantied 5 yrs/ 60k miles

The warranty for radio and audio systems changed starting in the 2016 model year:

5-YEAR/60,000-MILE NEW VEHICLE LIMITED WARRANTY

The following components are covered for time and mileage limits indicated:

• Radio and audio systems (i.e., radio, compact disc player, DVD player, navigation system and Bluetooth®): for MY 15 and prior, 3 years/36,000 miles—Equus: 5 years/60,000 miles
• Radio and audio systems (i.e., radio, compact disc player, DVD player, navigation system and Bluetooth®): for MY 16, 5 years/60,000 miles for all models
• Paint: 3 years/36,000 miles
• Battery: for MY 15 and prior, 3 years/unlimited miles (100% covered 2 years/unlimited miles; after 2 years and within 3 years, 25% cost of battery and 100% labor cost covered)
• Battery: for MY 16, 3 years/36,000 miles (no proration)
• Air conditioner refrigerant charge: 1 year/unlimited miles
• Adjustments: 1 year/12,000 miles
• Wear items: 1 year/12,000 miles (e.g., belts, brake pads and linings, clutch linings, filters, wiper blades, bulbs and fuses)