Buyers remorse saga...a little help?

[Seattle Genesis]

Can someone talk me off the ledge? I deeply loved my new 2013 Genesis for the first 3 months, and now I have this sense of daily remorse that it was a bad decision. I briefly read an article that anyone willing to pay for a luxury car should consider a Tesla S because you save $15k a year in minimal cost of ownership, so the cost is significantly lower than a traditional luxury car but without sacrificing performance (not to mention access to carpool lane, which means about an hour less of commute time per day). I briefly considered a Tesla prior to buying the Genesis and went with the emotional buying decision of loving the look and performance of the Genesis. Now reality has set in and the honeymoon's over, none of my tech package stuff is as awesome as advertised, my damn microphone doesn't work well, half the voice commands don't work, and I'm feeling pretty bummed.

Any words of comfort or wisdom? Hold the scorn please, I've got enough self-flagellation already. Looking for counter-arguments.

Thanks :/

Is this for real? Tesla vs a Genesis. C'mon. Seriously?

 

[geneswede]

The Tesla is THE car to have. If I could make myself afford one I would buy it in a heart beat. That said have you really priced out a Tesla S? They start at 68k and quickly approach 88K nicely equipped. If you want a better range you're looking at another 10k.

So yeah the Tesla is a nice car and I would buy that over an Lexus LS 400H or Mercedes S series in a heart beat (since 200 mile range is more then fine for me). But we're talking about up to x2 the cost of the Genesis.

Sure the G costs more to maintain (but not 15.000/year. Perhaps 15.000 over a lifetime?).

The Tesla is my dream car but since I wasn't willing to afford it and I felt even the other Lyxury Hybrids to be overpriced I "settled" on the Genesis as I needed a car this year and not in a couple of years.

Still I do miss driving a hybrid and I'm :-( about the fact that I couldn't get a nice fully electric car for my commute

 

[Retry]

The only voice command issue I have is that occasionally mind doesn't understand southern.

 

[Billfz1]

The Tesla is THE car to have. If I could make myself afford one I would buy it in a heart beat. That said have you really priced out a Tesla S? They start at 68k and quickly approach 88K nicely equipped. If you want a better range you're looking at another 10k.

So yeah the Tesla is a nice car and I would buy that over an Lexus LS 400H or Mercedes S series in a heart beat (since 200 mile range is more then fine for me). But we're talking about up to x2 the cost of the Genesis.

Sure the G costs more to maintain (but not 15.000/year. Perhaps 15.000 over a lifetime?).

The Tesla is my dream car but since I wasn't willing to afford it and I felt even the other Lyxury Hybrids to be overpriced I "settled" on the Genesis as I needed a car this year and not in a couple of years.

Still I do miss driving a hybrid and I'm :-( about the fact that I couldn't get a nice fully electric car for my commute

OK let's get real, the Tesla is a brand new car, not a new model, the "S" sedan is completely new. Do you really think that there won't be ANY problems with them? LOL I have been impressed with the appearance of the Teslas I have seen, a nice job, but the numbers are squed and don't add up. So you won't pay anything for "gas." What BS, where do you think that the power to charge the batteries comes from? I would like to see documented the increase in cost the typical Tesla owner pays on his/her electrical bill.
The cheapest Tesla is over 64K and with any of the "cool" options around 80K. If you want the performance version with the bigger battery etc.. around 100K. Comparing this car to a Genesis is baloney. You can buy a LOT of gas for the 55,000 dollar differrence between the performance Tesla and even an R Spec Genesis. At $4.00 a gallon you can buy 13,750 gallons in fact. At an avarage of 20 MPG you would need to drive your Genesis (even a V-8) about 275,000 miles before the initial sticker prices evened out! So even if the Tesla cost NOTHING to run, which I assure you it doesn't, you would need to put 275,000 miles on your Genesis for simple equalivency, let alone saving money. The cost for tires and other wear and tear should be roughly the same. The only added costs for the Genesis will be for oil changes/ filters. The running gear is going to need the same maintanence when processing similar power. If you have a problem in your Tesla it will be at least as costly to repair, with fewer places to do it. And if you have a problem with your battery pack, well, God help you. No remorse here at all.
Bill

 

[Jimmmmbo!]

Actually, the OP has an interesting question to answer. The answer lies in marketing / media hype versus reality more than anything else.

Everyone (well, most every guy anyway) wants a sexy, great looking car to drive. The Tesla is definitely that. So are Ferraris, Maseratis, Lamborghinis, Aston Martins, etc.

Fact is, Hyundai is still a "value" brand. It's serviced for R/M by the same people that services an Elantra (at this time). Most, if not all of us, knew that going into this marriage.

While I can't speak for the previously-named hi-brow brands, every car is different, and history tells us that brand-new "things" typically fail to meet short- and long-term reliability expectations. The Tesla brand is untested for reliability (except for the CR devastating report, which could be a one-off or unusual scenario). I personally wouldn't risk my $$ on a Tesla, but that's my opinion.

However, the Genesis will still have its problems like any other car. Believe me, I will probably return mine after my 3yr lease is up. It has not met my expecations either, but I know I paid a lot less for it than a Lexus.

As for MPG, while I won't try to specifically compare apples-to-oranges, energy is energy. Potential energy in an existing fossil fuel is a million times greater than any day-to-day producer such as wind and solar. Until that balance changes by factors of 10s of percent shortly (which won't happen), I'm not on board to believe any improvements are possible in my lifetime.

 

[landtuna]

The only voice command issue I have is that occasionally mind doesn't understand southern.

What? You mean the Koreans can't figger out that "y'all" is singular and "all y'all" is plural?

I'm SHOCKED!

 

[WowCool]

Hi, my2wins
not sure at what point you are now!
In my humble opinion the Genesis is a very good vehicle, setting aside the individual cars that are having issues..I personally would go forward:-
Visit another Hyundai dealer if possible, (ask on the forum for a recommendation in your area).. Talk with Hyundai Help & have your issues documented, then visit the dealer armed with the Case Number and get a loaner whilst they sort out your car..Before you accept it back, test drive and confirm the issues have been successfully sorted. Then get it detailed inside & out... Keep an open mind, all vehicles have shortcomings, the Forum offers us a chance to whine & whinge with others..(pretty much like an AE room)..
Horror stories abound on any marque, I'm a perfectionist, exhaust pipes must be exactly level (believe me I look & measure) All switches & buttons MUST work, window washer jets MUST be set correctly, self parking wipers must properly self park..
I pilot small aircraft so am adept at looking, thinking and looking again..
Overall I give the "G" 8/10...
Drive Safe & Hopefully regain your confidence in the "G"....itza nice car""

 

[dg_moore]

It's interesting to see what sort of issues are deal breakers for some. As for voice command, I don't use it and would be just as happy with the car if the VC didn't exist.

 

[WowCool]

Well in all honesty anything you buy from a car to a digital camera everything the manufacturer puts on it should work.. Sometimes though, Voice, Bluetooth, autofocus etc etc.. work BUT not to the new owners perceived satisfaction..
SIRI is another example of marketing expertise!!!

 

[EXBMWGUY]

Well in all honesty anything you buy from a car to a digital camera everything the manufacturer puts on it should work.. Sometimes though, Voice, Bluetooth, autofocus etc etc.. work BUT not to the new owners perceived satisfaction..
SIRI is another example of marketing expertise!!!

How dare you talk about my sweet Siri princess!! If I could only get her to stop talking for a minute or two!

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[WowCool]

How dare you talk about my sweet Siri princess!! If I could only get her to stop talking for a minute or two!

SIRI here, you asked for a Genesis Specialist. There are 20188 in North America! Mark_888 is available, would you like me to contact him?

 

[Frogg]

I had/have a little buyers remorse. Not really for the car, but the payments. I tried selling it but would lose way to much, so it's not worth it. So, I decided to just hang on. (got it tinted today )

 

[my2wins]

...you would need to put 275,000 miles on your Genesis for simple equalivency, let alone saving money...

Good points, in fact this was helpful to see your logic and the nums. Thanks for taking the time to map out

 

[my2wins]

Tesla vs a Genesis. C'mon. Seriously?

Dead serious, my friend.

 

[my2wins]

Sounds to me like you stepped into a marriage after a 1 night stand

Not exactly. Its more like I stepped into marriage after admiring someone from afar for years, only to find out after the wedding that they're beautiful and strong, but dumb as a box of rocks.

 

[Frogg]

good analogy

 

[my2wins]

Hi, my2wins
not sure at what point you are now!

I am in a better place. At least not as much full blown remorse The good dose of reality here helped. Its exactly what I hoping might happen. Facts and reality.

At least I'm realizing a Tesla would not have been my panacea. Sounds like lots of downside there too. And I won't have to forego one of the kids Stanford education just for new wheels. The S is more expensive than I realized. (Ironically, I don't find it attractive at all, just liked the idea of commute lane without sacrificing performance. Had a Civic Hybrid, purchased just for the carpool lane rights, and I will never buy another weak motored car again as long as I live. Its one of the main reasons I went for the G).

For me its not wanting the status. Its wanting high quality, performance and the thrill of being delighted.

With my G, the potential for delight was so great for this car, but I have a specific feature malfunction to deal with around a faulty mic or VC (or both) which unfortunately for me was one of my top care abouts given my use case. And coupled with months of dealing with an inept service ecosystem, created a perfect storm that led me to the front step of regret's dark door way.

By the time I resolve the unfortunate issues (if I ever do) I will have accrued so much frustration that my feelings towards the car and of Hyundai will be neutral at best.

If someone could wave a wand and make the VC and Bluelink work as expected (instantly), I'd probably be able to climb my way back up into a second honeymoon and fall in love all over.

But based on the experiences I've had with drones at the Hyundai corporate web site telling me to contact them, but without follow up when I do, and same with Blue Link escalations people, all just punching a clock and not managing to customer sat. And same with the dealer, although the service people were sympathetic and willing to help but seem not to be able-- I just realistically don't believe its going to get resolved to a passable level of resolution. I haven't seen anything that leads me to believe Hyundai as a whole is willing to do whatever it takes.

The CEO needs a wake up call. If I were him (or her) I'd create a "Nordstrom quality" service culture and drive my business units to emulate whatever luxury car us the Nordstrom equivalent. (Lexus?)

Anywhoo, rant over.

I'm slowly getting over my moment of the realization that I married the wrong car.

Will keep trying to fix the stuff and will try to adjust my expectations.

The car is still beautiful. I still am amazed at the performance of the mechanics. And I still think the bells and whistles are mostly good and even a little very good.

Thanks all for weighing in. If nothing else I know now to test test and test some more before taking delivery of a new car.

 

[EXBMWGUY]

SIRI here, you asked for a Genesis Specialist. There are 20188 in North America! Mark_888 is available, would you like me to contact him?

That's it!! Siri disabled!!

 

[geneswede]

I think there is some misinformation out there about electric cars. There are sevral things I wanted to point out. 1) Filling up your car on electricity is A LOT cheaper then gas prices. If you add a car to your home electricity bill you wouldn't notice much change. 2) (One of) The largest electricity users in US is Gasoline refiners. If we simply took the electricity they use to produce gasoline we could easily power all cars (not trucks) and have ample electricity left over. 3) Most electric cars are charged at night when we have a lot of idle over capacity. Power companies cannot shut down their plants so they idle as best they can at night and energy is wasted as we have no place to store it. Charging cars at night would be a great benefit for this. 4) Electric engines are much simpler and less prone to failing then gasoline cars. They also don't need break pads and a lot of other fluids. All this makes electric car REALLY low on maintenance costs. 5) Electric cars can and do run on domestic generated power. This would be a great boon for America (and any country that adopts it). With Gasoline we have to import it from places we would probably prefer not having to do so much business with (i.e very corrupt countries).

So the two main issues with electric cars is range and price (of batteries).

The range is being worked on and you're currently seeing about 10-20% gain in range/capacity year to year. So it should only be 5-10 years before electric car ranges are on par or surpass gasoline powered cars.

Price is another matter and it's more of an upfront cost then a Total Cost of Ownership issue. This can probably be solved by buying the car and leasing the battery (which also has the benefit of getting the batteries replaces as needed).

I really wanted an electric car to replace my Prius. My Prius should/will last another 5 years (~200k miles) but our familys third car gave up the ghost and I decided to buy a new first car for for my long commute. I do really hope that my next car is electric (in ~5-10 years). At this juncture electric cars are still a niche product but I think Tesla are really smart. They're gaining experience with niche products and when the (battery) technology is ready (i.e competitive on price/range) they will be ready to launch a electric car for the masses. I wouldn't underestimate them. They have executed really well from the start with a stated goal of producing an every day car in the mid $20ks.

 

[WowCool]

Here's a tip, for All those with reoccurring issues & stuff..

(1) Obtain HOA Corporate Fax Number (easy, call & ask)
(2) Send a fax with YOUR issues to the CEO (By Name)
(3) Standby your phone::-- Action WILL Result........