I am in deep trouble? 2009 Genesis

[Mark_888]

Yep. I live in norther VA where we have traffic. that can count as stop and go traffic, but realistically who does not have stop and go traffic? but, if you count weather, terrain etc. we can bundle 99% in severe driving conditions.

They can't prove you drive in stop and go traffic most of the time. If they give you a hard time about it, just tell them you have reviewed the Owner's Manual, and you do NOT fall under severe driving conditions, and they will have to speak to your attorney before providing any more information about that subject.

 

[WowCool]

A general view:- whilst I really feel for the original Poster & I have been in the
engine blown situation.. The "G" it is not really a "tinkering with car""
By all means change oils & filters as and when you like.. BUT - surely with the "G" being a higher end vehicle I feel (and do) have my new vehicles checked and oil/filters replaced once a year at a Hyundai dealership.. The cost is negligible as against the heartache and worry now being experienced on the posters 2009 Genesis......
We are on our 7th "H" and have had minimal warranty claims (Azera Battery/Elantra Radio) - I still feel the yearly dealership receipt (oil/filter)
is the most cost effective way to ensure your "H" Warranty..

 

[OneFunGenesis]

I cannot thank "Free Oil Changes For Life" enough after reading this thread. Every 3,000 miles I get her changed and it comes out blacker than Whoopi Goldberg....

 

[SmoovC]

A general view:- whilst I really feel for the original Poster & I have been in the
engine blown situation.. The "G" it is not really a "tinkering with car""
By all means change oils & filters as and when you like.. BUT - surely with the "G" being a higher end vehicle I feel (and do) have my new vehicles checked and oil/filters replaced once a year at a Hyundai dealership.. The cost is negligible as against the heartache and worry now being experienced on the posters 2009 Genesis......
We are on our 7th "H" and have had minimal warranty claims (Azera Battery/Elantra Radio) - I still feel the yearly dealership receipt (oil/filter)
is the most cost effective way to ensure your "H" Warranty..

I too can empathize with the OP, however I am in total agreeance with the above statement. The actual dollar cost of dealer maintenance with Factory trained mechanics is not significantly higher than having some 19 year old kid at your local oil and grease pit fuddle around with a car he is not qualified to work on in the first place.

That being said, I see huge value in having the dealer perform all service work while the vehicle is covered under Factory warranty. Yes, they always try to add on services that are not required to fatten their bottom line; just stick to the service schedule and items outlined in your owner's manual. Do not forget the added value and convenience of a loaner car, either.

Further, and this is just me, but I always follow the severe duty service schedule. If a warranty issue does come up (as in the OP's case), then there will be NO question that the vehicle has been serviced in accordance with Factory recommendations. The peace of mind that this approach affords is priceless in my mind.

I cannot thank "Free Oil Changes For Life" enough after reading this thread. Every 3,000 miles I get her changed and it comes out blacker than Whoopi Goldberg....

Hahaha that is too funny!!

 

[Mark_888]

I still feel the yearly dealership receipt (oil/filter)
is the most cost effective way to ensure your "H" Warranty.

The problem with a dealer oil change is that there is a quality problem. I use high quality synthetic oil, while dealers use conventional oil (or maybe a synthetic blend at best). The one time I had my oil changed at a dealer, they did not use the synthetic oil that I provided them (I attached a note to the oil filler cap, in addition to informing the service writer that customer supplied oil was in the trunk, and they still screwed it up).

Even if there would be less of a hassle regarding a warranty claim if the dealer did the oil changes, I am quite sure that the need for a warranty claim will be less likely by me doing it myself (and doing it right with a high quality synthetic oil). But I have very good documentation of my own oil changes to survive a warranty claim challenge.

 

[shagnat]

I am not trying to be on the side of Hyundai on this...but what if someone drove for 25,000 miles without an oil change, and then 5,000 miles on the last oil change? I don't see how an oil analysis of the oil in the crankcase since most recent oil change at the time of engine failure would reveal that, and going for 25,000 miles could certainly have previously damaged the engine (even though it did fail until later).

In general, it is true that if something goes wrong with the engine that is not oil related, then they can't use a lack of oil changes as an excuse to deny a warranty claim. But when there is a major failure to internal engine parts (which require oil lubrication to work properly), then I think they are going to want to make sure that the owner was getting the oil changed every 7500 miles.

Regarding receipts for do-it-yourself oil changes: If an owner also has receipts for Hyundai Genesis oil filters, that would be pretty strong evidence that the oil changes were done. But without those receipts for oil filters, it might be a problem if there were only receipts for oil (which as you point out, could be for any car or even receipts gotten from a friend).

Excellent points. Mea culpa.

 

[OneFunGenesis]

The problem with a dealer oil change is that there is a quality problem. I use high quality synthetic oil, while dealers use conventional oil (or maybe a synthetic blend at best). The one time I had my oil changed at a dealer, they did not use the synthetic oil that I provided them (I attached a note to the oil filler cap, in addition to informing the service writer that customer supplied oil was in the trunk, and they still screwed it up).

Even if there would be less of a hassle regarding a warranty claim if the dealer did the oil changes, I am quite sure that the need for a warranty claim will be less likely by me doing it myself (and doing it right with a high quality synthetic oil). But I have very good documentation of my own oil changes to survive a warranty claim challenge.

This is why I change my oil every 3000 miles instead of 5k or 7.5k. Could you imagine the damage at 7.5k if it is black at 3k?? The oil quality varies greatly.

 

[WowCool]

On all my cars I have always changed my oil+filter at around 3000-3500miles. Never has it been black! If it's black you must have gunge in the engine..
You need to flush the engine & then obviously renew the oil filter and fill with fresh oil..
I have driven some cars hard -> valve bounce and burning oil smells..
Never have I had black dirty oil... What are you guys doing?

 

[OneFunGenesis]

Upstate NY man. Extremes in temps from day to night. Condensation. Stop and go. All takes a toll on the oil lol

 

[2009_va_genesis]

Agree with all the points. I frankly did not expect this car to go through this situation. If I had read this before, I would not taken this anywhere other than the dealer. The oil changes I have done are not less expensive than the dealer charges. Its more of a convenience as the dealer is not too close and because I dont need to schedule appointments. In the last 2 years I have had this car, 1 was done at the dealer and the rest in other places.

I have documentation that the changes were done less than every 7.5K miles even with my current receipts and frantically searching for the other 2.

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[Mark_888]

This is why I change my oil every 3000 miles instead of 5k or 7.5k. Could you imagine the damage at 7.5k if it is black at 3k?? The oil quality varies greatly.

With Mobil 1 synthetic, my oil is never black. I don't care what kind of driving someone does (with the exception of racing), a good full synthetic will last at least 5,000 miles and far outperform conventional oil changed every 3,000 miles.

 

[Mark_888]

I have documentation that the changes were done less than every 7.5K miles even with my current receipts and frantically searching for the other 2.

Then you don't have anything to worry about. Give them the receipts you have and tell the dealer you are still looking for receipts for the other two, but with the receipts you have there should be no warranty issue.

 

[shagnat]

The problem with a dealer oil change is that there is a quality problem. I use high quality synthetic oil, while dealers use conventional oil (or maybe a synthetic blend at best). The one time I had my oil changed at a dealer, they did not use the synthetic oil that I provided them (I attached a note to the oil filler cap, in addition to informing the service writer that customer supplied oil was in the trunk, and they still screwed it up).

Even if there would be less of a hassle regarding a warranty claim if the dealer did the oil changes, I am quite sure that the need for a warranty claim will be less likely by me doing it myself (and doing it right with a high quality synthetic oil). But I have very good documentation of my own oil changes to survive a warranty claim challenge.

My dealer has both dino and synthetic oil. I cannot imagine in this day and time a dealership not having synthetic oil as an option for customers who want it.
Having said that, I'd never supply my own oil and take it to a dealer. I would use someone detached from a dealership because those mechanics are also paid on a commission basis vs a local guy (where you could actually watch the work being done) is an hourly paid mechanic or perhaps just the "oil change guy") I realize some mechanics at local shops also get a "bonus" if they put out a certain amount of work etc., but, not like a mechanic at a dealership.

 

[wd40]

^ Not necessarily BS on providing the receipts. If he hadn't done an oil change in 32k miles, then I wouldn't expect and engine to last too lol.

Other than that, good find on HMA!

My gut feeling is his engine trouble will be a problem Hyundai has seen in the past and an oil analysis would prove he changed his oil regularly.

 

[OneFunGenesis]

I agree. Just stating the business case

 

[2009_va_genesis]

Update on my situation. Went to the dealer to provide the receipts and find the car issue. I was told the engine has locked up and they need to tear it down. No additional details as of now.

Also my receipts I got from the oil change places are not valid because they don't have all the details. I need to go to the stores and get them printed like the original. One more round of dealing with oil change guys. Then I need to deal with the dealer itself.

 

[shagnat]

Update on my situation. Went to the dealer to provide the receipts and find the car issue. I was told the engine has locked up and they need to tear it down. No additional details as of now.

Also my receipts I got from the oil change places are not valid because they don't have all the details. I need to go to the stores and get them printed like the original. One more round of dealing with oil change guys. Then I need to deal with the dealer itself.

They are so yanking you around. They're trying to find a reason to deny a warranty claim, which is obvious.

Best of luck, man. It seems like you know what you're doing..... hang with it!!

 

[2009_va_genesis]

Yep. It does look like that. I will provide what they are asking for and if they still try to deny the warranty, I will lawyer up.

 

[Mark_888]

My dealer has both dino and synthetic oil. I cannot imagine in this day and time a dealership not having synthetic oil as an option for customers who want it.

I suspect you are correct that most dealers have synthetic. But even if they have synthetic oil, that is not going to be the one they use for the "free oil changes" they have offered as part of the sale, etc.

Also, I would not trust them to actually use synthetic even if I paid for it, either by mistake or on purpose.

 

[Mark_888]

Update on my situation. Went to the dealer to provide the receipts and find the car issue. I was told the engine has locked up and they need to tear it down. No additional details as of now.

Also my receipts I got from the oil change places are not valid because they don't have all the details. I need to go to the stores and get them printed like the original. One more round of dealing with oil change guys. Then I need to deal with the dealer itself.

I would have to see the receipts you originally gave them to comment on that. Obviously, a receipt would have to have the car mileage, make/model/year and license or VIN, and the type of oil used, and date of service. Some mention of the filter used would be useful, since the Hyundai Genesis filter is somewhat unique.