I am in deep trouble? 2009 Genesis

[Mark_888]

My gut feeling is his engine trouble will be a problem Hyundai has seen in the past and an oil analysis would prove he changed his oil regularly.

As I mentioned in a post above, an oil analysis will only show the condition of the oil change since the last change. If the owner previously went 25,000 miles without an oil change, and has less than 5000 miles on the current oil change, I don't see how a current oil analysis would tell them much about past oil change intervals.

The terms and conditions of the warranty specify that service must be performed according to the owner's manual (such as oil change interval) and it doesn't say anything about an oil analysis. A warranty is a legal contract between manufacturer and consumer, and the terms and conditions are not open to alternate methods regarding compliance with those terms.

For example, suppose one used the best Amsoil motor oil (Signature Series), which is guaranteed by Amsoil to protect your engine for at least 15,000 miles under severe service. I don't doubt their claim (on their premium Signature product only) but the terms and conditions of the Hyundai warranty specify a maximum of 7500 miles and you must use the appropriate API certified oil (Amsoil only says Signature Series is API "qualified"). So the condition of the oil is irrelevant for warranty compliance, it only matters what kind of oil you use (and filter) and how often you change it, even "if" the Amsoil Signature oil in the crankcase at 15,000 miles was in better condition than any conventional oil after 5,000 miles.

 

[shagnat]

I suspect you are correct that most dealers have synthetic. But even if they have synthetic oil, that is not going to be the one they use for the "free oil changes" they have offered as part of the sale, etc.

Also, I would not trust them to actually use synthetic even if I paid for it, either by mistake or on purpose.

Unless oil changes are done by the owner, then there has to be trust somewhere about what work was done. Being paranoid doesn't mean they aren't after you, but, it can lead to psychosis!!
Somewhere we've got to trust someone to do the right thing or either do it ourselves. Personally, I must trust someone to do the right thing as I don't do much of my own work. Got tired of busting knuckles etc. 20+ years ago.

 

[WowCool]

Agreed - You have to have Trust.. even if the dealership put regular as opposed
to Synthetic you are covered up to 7500miles.. After a dealership service I make a point of checking all the levels before I start up.. looking for puddles, overfill, underfill etc etc,, It's my vehicle & my responsibility.. I've known "Rollers" to be let out of the workshop with No Sump plug.. Mucho Money::
As I said previously:- it's the dealer receipt that matters..

 

[OneFunGenesis]

I get the best of both worlds. I take it to the dealership and then help them do the oil change. I used to work for this dealer for 2 years so they let me do whatever I want!

 

[Mark_888]

Unless oil changes are done by the owner, then there has to be trust somewhere about what work was done. Being paranoid doesn't mean they aren't after you, but, it can lead to psychosis!!
Somewhere we've got to trust someone to do the right thing or either do it ourselves. Personally, I must trust someone to do the right thing as I don't do much of my own work. Got tired of busting knuckles etc. 20+ years ago.

I am not paranoid. My concerns are based on many years experience and observation of getting oil changes at dealers and independent shops. Based on that experience (and also reading about similar experiences of others on various forums), I only trust when I can verify, which means I have to watch them pour the oil in the crankcase to make sure it is the correct oil. I would trust a quick lube place more than a dealer because I can watch them.

 

[Mark_888]

Agreed - You have to have Trust.. even if the dealership put regular as opposed
to Synthetic you are covered up to 7500miles.. After a dealership service I make a point of checking all the levels before I start up.. looking for puddles, overfill, underfill etc etc,, It's my vehicle & my responsibility.. I've known "Rollers" to be let out of the workshop with No Sump plug.. Mucho Money::
As I said previously:- it's the dealer receipt that matters..

I don't want to rely on the warranty to make sure my engine is working properly. The warranty is a secondary concern, a remedy of last resort, and not something I want to rely on. Relying on the warranty would be like saying I don't care about my health because I have health insurance.

It is probably different for people who only keep their cars for 2-3 years, but I tend to keep mine longer (and sometimes past the warranty) since I drive less than 10,000 miles per year.

 

[lncaylor]

Thanks a lot OneFun. I will try to get the additional pieces. I am not even sure which service I went to for the one out of town. I am looking through my credit card receipts and some of them dont go back 2 years. I will check with my friend on his receipt. If I have only 4 receipts over 2 years/30K miles, will this be a big battle I need to fight? I want to be prepared for the worst.

Really appreciate your advice.

The Hyundai recommendation is for an oil and filter change every 7500 miles or one year(whichever comes first) if your car is not used in severe service. I assume yours is used in normal service. You can look in your owners manual for definition of this. Therefore, it looks that you have enough receipts already.

Anyway they need to show that lack of oil and filter changes caused the failure.

 

[shagnat]

I am not paranoid. My concerns are based on many years experience and observation of getting oil changes at dealers and independent shops. Based on that experience (and also reading about similar experiences of others on various forums), I only trust when I can verify, which means I have to watch them pour the oil in the crankcase to make sure it is the correct oil. I would trust a quick lube place more than a dealer because I can watch them.

My local dealership has an "oil change" bay and dude. It's no where near visible from the waiting room. So, I trust they're doing the right thing. Only once did I discover they had slightly over filled the crank case and had them suck out the over fill. Otherwise no problems.

On occasion I will buy my own stuff and take my Genny to an independent where I can watch them and be sure they use my own stuff.

Granted, there are scams and mistakes all over the place, but most are on the up and up, also to NOT use a dealer who is reputable is borderline personality issues IMHO. I sleep well too.

 

[WowCool]

To:- Mark_888

I don't want to rely on the warranty to make sure my engine is working properly. The warranty is a secondary concern, a remedy of last resort, and not something I want to rely on. Relying on the warranty would be like saying I don't care about my health because I have health insurance.
It is probably different for people who only keep their cars for 2-3 years, but I tend to keep mine longer (and sometimes past the warranty) since I drive less than 10,000 miles per year.
-> To be honest you can change you oil/filters etc..every 1000miles..If an engine component is going to break It Will.. Premature wear, poor quality control, an inherent bad design, it goes on and on..I have known cars come off the delivery truck with damaged engines/gearboxes.. The Warranty is very important and that is why Hyundai have done so well, it's their Warranty.. Yes, I think "H" build and QC are good, but all manufacturers have
Lemons as well as cars that seem to last forever.. Finally, the Wear Curve on anything mechanical has already started when you take delivery..

 

[Mark_888]

To be honest you can change you oil/filters etc..every 1000miles..If an engine component is going to break It Will.. Premature wear, poor quality control, an inherent bad design, it goes on and on..I have known cars come off the delivery truck with damaged engines/gearboxes.. The Warranty is very important and that is why Hyundai have done so well, it's their Warranty.. Yes, I think "H" build and QC are good, but all manufacturers have
Lemons as well as cars that seem to last forever.. Finally, the Wear Curve on anything mechanical has already started when you take delivery..

The issue I was mainly talking about is when they don't use synthetic oil even if you request it or pay for it (or even supply the oil). I have had this happen several times at dealers (once for my Genesis). Usually it is just a mistake, but sometimes it is a scam. I have also read too many times on auto forums where a dealer mechanic emptied the oil but forgot to fill it if they were doing a lot of other service on the vehicle.

You may not think using synthetic oil is related to engine longevity, but I do.

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[427435]

I would want to get a sample of the oil that is currently in the engine------that's the oil that was in the engine when it seized. If that oil analysis is good, something besides oil is the likely cause of the engine failure.

 

[2009_va_genesis]

I am here again. One of the chains could not get me the copy of the receipt as the oil change was done more than 18 months back. The others were fine. Got a letter from one of the major chains that they can only give service records and not the copy of the invoice. The dealer has accepted the oil change receipts and will be submitting to hyundai. Will hear back tomorrow or mostly Monday. Keeping my fingers crossed.

 

[OneFunGenesis]

Should go well. Glad to hear all is accepted.

 

[2009_va_genesis]

Thank you all for your support and inputs. Will let you know what hyundai comes back with regarding the final authorization.

 

[shagnat]

Thank you all for your support and inputs. Will let you know what hyundai comes back with regarding the final authorization.

I can hardly wait for the results of your dilemma. Best of luck.

 

[2009_va_genesis]

Talked to the dealer today as I had not heard back. They have apparently submitted the docs to hyundai and are waiting on inspection from hyundai who will decide to authorize or not. Still no news on what's wrong with the car or why the engine has issues. I was hoping they would tell me today because I don't have the loaner yet.

 

[shagnat]

Talked to the dealer today as I had not heard back. They have apparently submitted the docs to hyundai and are waiting on inspection from hyundai who will decide to authorize or not. Still no news on what's wrong with the car or why the engine has issues. I was hoping they would tell me today because I don't have the loaner yet.

Wow! They are taking their own sweet time. Why no loaner? Heck, at my dealership they give me new to practically new cars to drive when I bring mine in. Maybe I'm lucky and/or spoiled by them.

Best of luck and thanks for the updates even when there isn't much news.

 

[Kamkaze]

I too can empathize with the OP, however I am in total agreeance with the above statement. The actual dollar cost of dealer maintenance with Factory trained mechanics is not significantly higher than having some 19 year old kid at your local oil and grease pit fuddle around with a car he is not qualified to work on in the first place.

That being said, I see huge value in having the dealer perform all service work while the vehicle is covered under Factory warranty. Yes, they always try to add on services that are not required to fatten their bottom line; just stick to the service schedule and items outlined in your owner's manual. Do not forget the added value and convenience of a loaner car, either.

Further, and this is just me, but I always follow the severe duty service schedule. If a warranty issue does come up (as in the OP's case), then there will be NO question that the vehicle has been serviced in accordance with Factory recommendations. The peace of mind that this approach affords is priceless in my mind.



Hahaha that is too funny!!

Funny part is the only oil change I've ever had a problem with was from the dealer, the 19 yo kid that works at the dealer forgot to put my oil cap back on and once I got going down the road and the oil spewed all over the underside of the hood and the hot engine it was apparent that something was wrong. Needless to say that put in a lot of detailing time to get my enginebay looking like it did when I dropped it off lol.

 

[Mark_888]

Funny part is the only oil change I've ever had a problem with was from the dealer, the 19 yo kid that works at the dealer forgot to put my oil cap back on and once I got going down the road and the oil spewed all over the underside of the hood and the hot engine it was apparent that something was wrong. Needless to say that put in a lot of detailing time to get my enginebay looking like it did when I dropped it off lol.

Not uncommon IMO. I have heard many horror stories on various car forums about oil changes at dealers (not just Hyundai). I think it has something to do with them having one mechanic per car doing too many service items at one time, as opposed to an oil change shop which concentrates on oil changes. Occasionally a dealer mechanic actually forgets to put oil in crankcase before starting the engine, which sometimes they never admit to. At a dealer they typically have one mechanic per car doing multiple service items at one time, whereas at a oil change place they usually work in teams (one above and one below in the oil pit) and they have worked out verbal checklist procedures between them to make sure everything is done before proceeding to next step. One area where a dealer usually has an advantage is that they only use OEM oil filters, and they know how to put the 0-rings on a Genesis filter cap.

 

[2009_va_genesis]

Since this is a certified pre-owned and it's got 63k miles, the coverage is with JM&A and not with hyundai. They are gonna open the engine to make sure they will cover this. Not sure what they mean by that. Looks like the oil change receipts are fine, and there is no water in the engine. I will know tomorrow. Bear with me for updates with no meaningful information. .