Mark_888
Registered Member
- Joined
- Jan 9, 2009
- Messages
- 13,335
- Reaction score
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- Points
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- Genesis Model Type
- 1G Genesis Sedan (2009-2014)
I am not sure we can place the blame on Koreans. The original 2009 suspension for the US version of the Genesis sedan was tuned in the USA specifically for the American market at their Southern California test and research facility. When there were problems and many complaints about the early 2009 Genesis sedan suspension, Hyundai made some minor changes in the middle of the 2009 Model Year, and more extensive changes starting in 2010 (and then more changes in 2012).Yep... Afraid so.. Koreans do not understand loyalty and long term customer service. Make good products, then run.. Same to TV and other electronics. The dealers have to deal with the chaos. Same for the cars. Hyundai is losing market share this year, so is KIA. After climbing when they stepped up their game. Why? They do not out the effort in the branding experience and connection with their customers.
BTW, many if the offshore folks are that way. Some are better. As an example, why Wouk anyone buy a VW or Audi unless they felt like being part of a family. Repairs, poor long term engineering, and overpriced. However, they promote the brand as a connected experience. People believe it.
In the meantime, I will enjoy the great car as it is. As long as info not have to take it in for service all the time.
After the 2010 suspension changes came out, several 2009 owners wrote to Hyundai Motor America (HMA) and asked for assistance in making the 2010 suspension changes to the their 2009 models. Selling the parts at cost would have been nice, but even providing customers with info on which parts to change (at the customers own expense) would have been appreciated. HMA refused both requests, and told customers in 2010 that if people did not like their 2009 suspension, the should trade their 2009 in for 2010. Some of us figured out how to make the changes ourselves (and did so) with no help from HMA. It is very hard to forget this kind of arrogance from an auto manufacturer.