Genesis computer too slow?

[payamf]

I came across this blog entry about a Genesis test drive. Not very informative except for the part that talks about the car's computer:
"The hardware in the car is already too slow for the software, which takes 3-4 seconds to do voice recognition for a simple command such as "radio". The hardware gets so far behind the software that it sometimes misses control inputs, e.g., moving the tuning knob to change the radio frequency."

I've never come across any review that describes the computer in this manner and I'm wondering if anybody has experience this.

Here is the full test drive entry:
http://watchingthewatchers.org/indepth/1424359/hyundai-genesis-2015-test-drive

 

[Mark_888]

There are already several threads/posts in this forum on about some very noticeable problems with 2015 voice recognition reported by new owners. Not sure if that is a problem with processor speed or just bad software, but does sound like it needs big improvement.

 

[PMCErnie]

Even if true, voice recognition is overrated anyway. I only use mine for phone commands. I have the touchscreen NAV system which works well enough. What's the big deal? I enter a destination address while parked, or the wife enters one on the move.

 

[gameday22]

Even if true, voice recognition is overrated anyway. I only use mine for phone commands. I have the touchscreen NAV system which works well enough. What's the big deal? I enter a destination address while parked, or the wife enters one on the move.

The problem is that it doesn't recognize your command after several attempts, probably 70%+ of the time. I've minimized all background noises well beyond what you should have to as advanced as technology is these days and speak very clearly. Your suppose to minimize your frustrations while driving and keep focused on the road, but if I want to make a call or switch the radio station it should do it right the first time pretty much without fail. The voice recognition in my 2013 works better atm.

I press the voice command button, she says "please say a command after the beep" ....(beep)....I pause another second after the beep and say "call john smith"....she replies back with "you spoke too soon or not clearly, please try again after the beep".....(beep)...I now wait 2 seconds and say "call john smith"....same thing happens.

I've also tried it for switching stations, entering addresses etc. and once again I'm told I spoke too soon, or she totally misunderstands my command and does something entirely different. Like stated before it's hopefully just a software issue that can be fixed with an update.

 

[payamf]

There are already several threads/posts in this forum on about some very noticeable problems with 2015 voice recognition reported by new owners. Not sure if that is a problem with processor speed or just bad software, but does sound like it needs big improvement.

Thanks, I've read the threads, and the understand those issues. My bigger concern was this sentence "The hardware gets so far behind the software that it sometimes misses control inputs, e.g., moving the tuning knob to change the radio frequency."

Voice commands not registering/lagging is one thing, physical controls as this line suggests is something else.

 

[Midnightsun]

Even if true, voice recognition is overrated anyway. I only use mine for phone commands. I have the touchscreen NAV system which works well enough. What's the big deal? I enter a destination address while parked, or the wife enters one on the move.

I do exactly the same. My question is has anybody actually used any manufacturers voice recognition system that worked well enough to be used on a daily basis? I certainly have not. I find this feature more of a gimmick than anything else. I must say though, the phone commands in the Gen 1 works extremely well for me except if the AC/heat is blowing on a higher fan speed or somebody is talking in the car. The navigate home and cancel navigation are also 2 of my favorites which work all the time.

 

[Alwaysforward]

My wife's 2012 Civic has voice command that sucks just the same. I simply type in the addresses we need to drive too and it works great.

 

[Mark_888]

Thanks, I've read the threads, and the understand those issues. My bigger concern was this sentence "The hardware gets so far behind the software that it sometimes misses control inputs, e.g., moving the tuning knob to change the radio frequency."

Voice commands not registering/lagging is one thing, physical controls as this line suggests is something else.

I would have interpreted that differently. Here is the comment in context:

"The hardware in the car is already too slow for the software, which takes 3-4 seconds to do voice recognition for a simple command such as "radio". The hardware gets so far behind the software that it sometimes misses control inputs, e.g., moving the tuning knob to change the radio frequency."​

That sounds to be like the control inputs he is mentioning are either voice inputs, or manual inputs are done right after a voice input that the system is still processing. But I could be wrong.

 

[PMCErnie]

The problem is that it doesn't recognize your command after several attempts, probably 70%+ of the time. I've minimized all background noises well beyond what you should have to as advanced as technology is these days and speak very clearly. Your suppose to minimize your frustrations while driving and keep focused on the road, but if I want to make a call or switch the radio station it should do it right the first time pretty much without fail. The voice recognition in my 2013 works better atm.

I press the voice command button, she says "please say a command after the beep" ....(beep)....I pause another second after the beep and say "call john smith"....she replies back with "you spoke too soon or not clearly, please try again after the beep".....(beep)...I now wait 2 seconds and say "call john smith"....same thing happens.

I've also tried it for switching stations, entering addresses etc. and once again I'm told I spoke too soon, or she totally misunderstands my command and does something entirely different. Like stated before it's hopefully just a software issue that can be fixed with an update.

If your system is not even making voice-activated phone calls smoothly, then something is very wrong. Sit with the service folks and if it won't make a phone call for the shop guys, have them order replacement hardware. My car makes phone calls smoothly. It's the other voice-activated commands that I don't bother with. I haven't used them once. I have the touchscreen system, so it's simple to change audio selections and Nav buttons.

 

[Mark_888]

If your system is not even making voice-activated phone calls smoothly, then something is very wrong. Sit with the service folks and if it won't make a phone call for the shop guys, have them order replacement hardware. My car makes phone calls smoothly. It's the other voice-activated commands that I don't bother with. I haven't used them once. I have the touchscreen system, so it's simple to change audio selections and Nav buttons.

I believe that he is talking about a 2015 Genesis, not his own 2013 model. Not sure if having the dealer order new parts for the 2015 is the solution, at least until Hyundai knows whether that would fix it.

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[dreamerak]

My wife's 2012 Civic has voice command that sucks just the same. I simply type in the addresses we need to drive too and it works great.

My wife's 2014 Mercedes voice command sucks too. It's quicker to manually enter a destination than go back and forth with the lady in the dash

 

[LA Genesis]

I do exactly the same. My question is has anybody actually used any manufacturers voice recognition system that worked well enough to be used on a daily basis? I certainly have not. I find this feature more of a gimmick than anything else.

I respectfully disagree strongly. Voice commands are an important safety and convenience feature. In my 2012 G I always use voice commands to make phone calls, enter NAV info, and change radio channels. Voice commands work very well with my G provided the A/C is not blowing at full strength. I really enjoy voice commands on this car.

I'm wondering if head units need to be replaced? If so this is a major snafu. Replacement head units suck. I'm thinking about a new car but this is a deal killer for me. Hyundai's new and eplacement units aren't very good and I don't want to deal with that again. Hopefuylly as more '15 G owners join the board this voice recognition problem will be shown to be uncommon.

Frankly I'm shocked Hyundai has allowed their electronics to be substandard again. I'm wondering how many head units were replaced with the first generation G.

 

[gameday22]

I'm wondering if head units need to be replaced? If so this is a major snafu. Replacement head units suck. I'm thinking about a new car but this is a deal killer for me. Hyundai's new and replacement units aren't very good and I don't want to deal with that again. Hopefully as more '15 G owners join the board this voice recognition problem will be shown to be uncommon.

Frankly I'm shocked Hyundai has allowed their electronics to be substandard again. I'm wondering how many head units were replaced with the first generation G.

I totally agree that the voice recognition is more than a gimmick in a car, it's definitely a safety feature as it helps you keep your eyes on the road and not looking at your dash etc..

I don't think it's the head unit causing the issue, I've noticed that even on the AC's lowest setting the dual microphones are picking up the blowing air or some sort of ambient noise from within the vehicle. You can see the voice recognition bar moving around as soon as the beep happens and before your speaking any commands...this is what's possibly tripping up the system into thinking you spoke too soon, hopefully the service manager gets a good answer from Hyundai.

I'd much rather see them have to replace a couple microphones with better noise cancellation capabilities then screw with the head unit, once you take the dash apart it never quite goes back the way it should......of course it's just a guess on my part atm, though it seems logical that this might be it.

 

[powerslide]

...I don't think it's the head unit causing the issue, I've noticed that even on the AC's lowest setting the dual microphones are picking up the blowing air or some sort of ambient noise from within the vehicle...

Have other people reported this same problem? If not, it could be a problem with the microphone wiring (damaged wire). If other are also experiencing the problem, I'm thinking it could be an interference problem as the car is relatively quiet. If an alien signal (RF energy from another source) is coupling onto the microphone wiring, it could register as a signal that is not there. Try turning off other electronic systems to see if anything improves. Unfortunately, it could be coming from something that is on all the time like GPS or Bluetooth antenna.

My wife's Sienna suffered moderate FM reception loss after an overhead DVD player was installed. Turns out the audio was sent to the head unit through an FM signal and the receiver for this unit was tucked directly behind the head unit, next to the FM antenna.

 

[Ernie3647]

The problem is that it doesn't recognize your command after several attempts, probably 70%+ of the time. I've minimized all background noises well beyond what you should have to as advanced as technology is these days and speak very clearly. Your suppose to minimize your frustrations while driving and keep focused on the road, but if I want to make a call or switch the radio station it should do it right the first time pretty much without fail. The voice recognition in my 2013 works better atm.

I press the voice command button, she says "please say a command after the beep" ....(beep)....I pause another second after the beep and say "call john smith"....she replies back with "you spoke too soon or not clearly, please try again after the beep".....(beep)...I now wait 2 seconds and say "call john smith"....same thing happens.

I've also tried it for switching stations, entering addresses etc. and once again I'm told I spoke too soon, or she totally misunderstands my command and does something entirely different. Like stated before it's hopefully just a software issue that can be fixed with an update.

Just out curiosity have you tried the voice recognition with the car off and in acc mode? Preferably in a quite environment. See how the microphones register. That should eliminate the possibility of background interference.

 

[gameday22]

Just out curiosity have you tried the voice recognition with the car off and in acc mode? Preferably in a quite environment. See how the microphones register. That should eliminate the possibility of background interference.

No but that's a good idea, I'll try it and report back a.s.a.p. unless someone beats me to it.

Side note: I don't work for Hyundai, I've been asked this question several times now. I'm just a lucky customer who is in a spot where the GM and dealership owner see the value in bringing the car around and showing it off. In return I get to drive a car I'm passionate about and get a little kickback for each sale it brings in from the information I hand out. I'll praise the car where it deserves it and where it doesn't I will also make it known as I have in other posts. Every car is going to have things people don't like about it or wish were different, but overall it's a great car and a huge improvement over the previous generation.....it's a definite step in the right direction.

 

[tiredeli]

This is definitely an issue that carries over to 2016. I have a 1 month old 2016 HTRAC w/Sig & Technology and experience the exact issue. On startup, it can take up to 2 minutes before the controls for tuner, volume, etc respond. It is real bad if you happen to have the volume loud and cannot turn it down on startup.

 

[mky]

The only people that have got voice recognition to passable quality is Google. Siri is the worst system I have tried for voice recognition, period. I don't get how Apple fanboys praise such a pathetic system like Siri and yes, I own iPhone 6s so I know this pain!

 

[Seejay]

Signature Package Only
On startup, it is a bit behind the ball. The input are handled immediately, but the display can take some time. If you do several things fast, the display skips doing updates altogether, like the AC settings (fan, air flow, temp, etc.) Things do get better a couple minutes later when the system buses stop being so chatty.

 

[Genentec]

yes the computer system is slow. even when u are switching radio channels.

it also uses cheap cooling and heating components..it doesnt get as cold as my 9 year old lexus.