Dumped the Genesis today due to poor service...

[LantanaTXGenesis]

I picked up my 2012 Genesis back in September for just over $21k with 24k on the clock and had to part ways with it today. For those most part it has been a phenomonal vehicle. Smooth, great mileage, tons of compliments, and a really solid value.

However, right after original purchase I started having problems filling up the gas tank. I took it to the dealer within the first two weeks to have it resolved, and the dreaded "unable to duplicate issue" arose.

The problem was that the fuel pump would click off anywhere between 10 and 100 times (yes, up to 100 times) during fill-ups. Howevere, the service tech only tried to put in 2 gallons of gas back in the fall when I first brought it to their attention, and somehow it didn't click off. That is, until when I tried to completely fill the tank later that afternoon, then it was back to its normal self.

Due to a ton of work travel and little time, I have simply put up with the issue for the last 18k miles. Last week I finally was pi$$ed enough to the point that I took it back in. The first thing the service manager asked was whether or not I had completed my 30k mile service. Now I am not a by the book service guy, sure I replace wipers, air filters, etc. but I do not hand over a stack of $500 for a dealer 30k service. So the cocky tech and service manager bust out the "recommended service" sheet for 30k, and they circle the "replace fuel filter air filter". What the heck is a "fuel filter air filter"? Since they were so convinced that this was the cause and the total cost for the part and labor was about $80 I allowed them to "fix" it.

Well after leaving the dealer and being put in a loaner I called 3 other dealers in the Dallas area, none even knew what the heck a "fuel filter air filter" was, and had never recommended it as part of the 30k service. So later that evening the dealer calls me and says we took apart the trunk to get to the "fuel filter air filter" and sure enough, it was dirty. So given his confidence I told him that as long as it will fix the issue, go ahead and change it. But I also warned him that he would be refunding my money if this didn't fix anything. He would not agree to that even after discussing my conversations with three other dealerships. So we had our words, but they completed the work.

I come to pick the car up the next morning, skeptically go in and pay the cashier the $80, and go get in the car. One part that I left out up to this point is that they asked me to authorize up to $30 in fuel so they could try and replicate as well as make sure the problem was fixed. When I got in the car the fuel needle hadn't moved a frickin bit! Somewhat angry, I pull out, drive to blocks to the QT gas station, and within 2 gallons of filling up the pump had already shut off 12 times.

I'm hot at this point.....drive back to the dealer, have major words, and it ends at that. Credit card charge is being disputed with AMEX, which should be a slam dunk, although I could give two $hits about $80.

If this easy 30k service issue was the simple fix, why didn't they point this out when I brought it in back in the fall with just under 30k on the clock?

Took it to a different dealer Thursday, they replaced the charcoal canister this morning after the part arrived, detailed my car, and it is now sitting on the lot of a Ford dealer here in Dallas.

Literally drove from the Hyundai dealer to the Ford dealer to pick up an F150. Now it may sound a bit stupid to dump a car for this issue which is supposedly now fixed, but I did get $19k on trade for a car I paid $21k for, and put on over 18k miles. I'd say that is a pretty good cost per mile. Not to mention I got the 2014 F150 stickered at $42k for $29k.

Moral of the story.....I have driven a lot of premium vehicles from Mercedes, BMW, Lexus and Jaguar over the years. Hyundai has come a long ways with the cars, but until the service is on par they are going to be having a hard time keeping a discriminating buyer.

It was a good 18k miles, but I have a feeling I learned my lesson. My Ford will probably have issues as well, but it isn't trying to compete in the luxury car market.

 

[videopho]

Not sure where you're at exactly in the Metroplex but I've always used Huffines Hyundai located in Plano and have had very good luck and many pleasures doing business with them.

 

[landtuna]

The maintenance schedule does indeed specify replacing the fuel tank air filter every 30K miles. I am assuming, based upon other vehicles, this is a vent so the fuel tank won't collapse as fuel is drawn out and it doesn't have anything to do with your issue since the tank can vent through the filler neck as it is filled.

I also don't think replacing the charcoal canister would resolve your issue either as its purpose is to draw gas vapors from the tank instead of venting them outside. It wouldn't do anything without a running engine and I assume you shut the engine off during refueling.

Do gas stations in your area have that collapsible collar surrounding the filler nozzle? Those are designed to produce a slight vacuum so that escaping fumes are drawn into an underground tank instead of into the air. If that were not operating the fuel delivery could slow or be blocked however I assume this issue has happened at various gas stations.

The only other thing I can think of is that the fuel filler hose is kinked somewhere between the filler neck and tank and the fuel just backs up and shuts off the pump. Does the issue happen at very low fill speeds or at high speeds?

As for dumping the Genny, it is of course your decision but this type of problem can happen to any car. The good lawyer across the street has an Audi that has cost him half the original price of the car in maintenance and repairs. My various neighbors who own Mercedes and Lexus report very high rates for their service and repair work as well. My last F-150 (2004) blew an engine at 48K and cost almost 5 grand to replace out of warranty. It was a manufacturing defect but was not covered due to time. Ask me if I will ever buy another Ford.

I have discovered over the years that a good independent shop not only has slightly lower hourly rates but chances are they also have more knowledgeable mechanics than dealer's shops.

 

[ASHDUMP]

I too also have a gas pump problem however not nearly a s bad as you. There is only one pump in my neighborhood that doesn't like my car. I now know to avoid that pump. Is a full service pump station too.

The same kid who runs the pump knows my car and waves me past said pump because he knows out won't work.

 

[ShadowZ]

Pumps are usually the issue. They fail, it happens.

I knew the genesis had a fuel tank air filter. It can become problematic if you "top-off" your fuel. Meaning do not try to get that even dollar amount, or fill tank to the max.

When it clicks off the first time, be done.

I know this is not what you are describing. I just hope the previous owner did not do that and damage something.

An exaggerated idea would be they did not fix anything, they could fix it but then you wouldn't trade your vehicle in to them out of frustration for what would be a steal on their end. They sell you a car and sell your car to someone else without a hitch. $$$$$

 

[homeofstone]

I have had the fuel tank air filter replaced several times. Currently 124,000 miles on my 2011 4.6 V8. I have never had a problem filling the tank. I wonder if anyone checked for a restriction in the fill pipe or the fill port at the tank (this would require removing the gas tank).

 

[Alwaysforward]

Someone on this forum had this very same issue and posted what the problem was. Do to my old age, I can't remember who posted it . Maybe they will chime in.

 

[deise17311]

I got rid of my 2013 premium last week as well...I loved this car but it was dropping almost $1,000 a month...in 18 months it went from 37K to 21K...went to Hyundai to look at trading in on a 2015 and the sales lady stated the cars were a "dime a dozen" and they could get them at auction for $17K...asked her to remind me never to buy another Hyundai...immediately went to BMW and bought a 328 the same day...love my new car, miss my Genesis, but could no longer stand the poor service and low end mentality of the Hyundai staff...the salespeople at the two dealers here in North Florida were slimy and stereotypical of the "used car salesman." After telling me Hyundai's were worthless, she tried to talk me into a 2015?????

Anyway, I know all cars lose value, but it's too bad my beautiful car was basically worth the same s a Toyota Corolla...oh well, I enjoyed it while it lasted!!

 

[landtuna]

I got rid of my 2013 premium last week as well...I loved this car but it was dropping almost $1,000 a month...in 18 months it went from 37K to 21K...went to Hyundai to look at trading in on a 2015 and the sales lady stated the cars were a "dime a dozen" and they could get them at auction for $17K...asked her to remind me never to buy another Hyundai...immediately went to BMW and bought a 328 the same day...love my new car, miss my Genesis, but could no longer stand the poor service and low end mentality of the Hyundai staff...the salespeople at the two dealers here in North Florida were slimy and stereotypical of the "used car salesman." After telling me Hyundai's were worthless, she tried to talk me into a 2015?????

Anyway, I know all cars lose value, but it's too bad my beautiful car was basically worth the same s a Toyota Corolla...oh well, I enjoyed it while it lasted!!

A couple of comments on your post (not intended as criticism):

Cars are NOT investments. They depreciate, sometimes rapidly. If you like to change cars frequently you should lease, otherwise plan on keeping the car a minimum of ten years and you will amortize, best as possible, the cost. There is no depreciation on a car you do not sell. To sell an otherwise good car simply because it is depreciating makes little sense. And I don't need to comment that you should NEVER trade in a car. Always sell it yourself if at all possible.

Do not use car dealers, or their staffs, as financial sources. There are a number of rating services online that can give you an excellent idea of what your car is worth and can tell you which models are in over or under supply. None of these are exact but they are close enough and are not influenced by someone depending upon a sale for their evening meal. If you are curious as what a particular model depreciates get the lease figures.

Not all car dealers are created equal. German marques are very proud of their cars and their dealerships reflect this in the prices they charge. Hope like hell you don't ding up that 328 because Beemer repair costs are large, and they love maintenance. My local Hyundai dealerships are both top notch (although one just sold out to a national store so not sure I will be back to them). After a lot of trial and error I found a great independent shop and use them for everything I can't do personally. There is something about a personal relationship with the shop owner that makes me much more confident I am getting a quality job done at a reasonable cost. And I know exactly who is working on my vehicle.

My 2 cents. YMMV

 

[Mark_888]

I loved this car but it was dropping almost $1,000 a month...

If my 2009 Genesis had lost $1000 per month, that would mean that I would now owe about $35K on the car right now, even though I paid cash for it.

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[deise17311]

A couple of comments on your post (not intended as criticism):

Cars are NOT investments. They depreciate, sometimes rapidly. If you like to change cars frequently you should lease, otherwise plan on keeping the car a minimum of ten years and you will amortize, best as possible, the cost. There is no depreciation on a car you do not sell. To sell an otherwise good car simply because it is depreciating makes little sense. And I don't need to comment that you should NEVER trade in a car. Always sell it yourself if at all possible.

Do not use car dealers, or their staffs, as financial sources. There are a number of rating services online that can give you an excellent idea of what your car is worth and can tell you which models are in over or under supply. None of these are exact but they are close enough and are not influenced by someone depending upon a sale for their evening meal. If you are curious as what a particular model depreciates get the lease figures.

Not all car dealers are created equal. German marques are very proud of their cars and their dealerships reflect this in the prices they charge. Hope like hell you don't ding up that 328 because Beemer repair costs are large, and they love maintenance. My local Hyundai dealerships are both top notch (although one just sold out to a national store so not sure I will be back to them). After a lot of trial and error I found a great independent shop and use them for everything I can't do personally. There is something about a personal relationship with the shop owner that makes me much more confident I am getting a quality job done at a reasonable cost. And I know exactly who is working on my vehicle.

My 2 cents. YMMV

I agree with everything you are saying...this time it made sense for me to get out and move on as I am not going to keep a car 10 years...even with Hyundai assurance on the car I was never going to catch up. Just commenting that the 2014 while maybe getting a good deal, is going to drop like a rock now that the 15's are out...at least according to multiple dealers...Again, I really enjoyed my Hyundai, the dealer not so much...but like you say, all dealers are hit or miss.

 

[deise17311]

If my 2009 Genesis had lost $1000 per month, that would mean that I would now owe about $35K on the car right now, even though I paid cash for it.

It's a scary thought...I could not believe that a 2013, 37k car dropped to 21K in 18 months...but that is the realty of it and multiple dealers emphasized they could buy them at auction for 17K...either way, not looking for arguments, just sharing my experience good or bad...

 

[ComputerBudda]

For whatever reason, my car doesn't like the pumps at RaceTrac. All other stations work great. Go figure.

 

[Mark_888]

Just commenting that the 2014 while maybe getting a good deal, is going to drop like a rock now that the 15's are out...at least according to multiple dealers...

If someone were to buy a 2014 right now, they would get close to $10K off MSRP, and 2015's are going for about MSRP, so I don't think that is completely accurate that a 2014 discounted that much will drop like a rock.

You need to realize that when buying a car, everything is negotiable. Car salespersons are always going to try and lowball you on trade-ins. Just because they initially tell you what they trade-in value is, doesn't mean that is fixed in concrete. Also, you can sell a used car to CarMax or sell it yourself if you don't like the dealer's offer. But it is true that a dealer will only offer you wholesale price, and you bought it at retail, so right there you are losing about $4K.

But if you want to only keep a car for 2-3 years, you should probably be leasing, or you are likely to get reamed on trade-in value.

 

[Mark_888]

It's a scary thought...I could not believe that a 2013, 37k car dropped to 21K in 18 months...but that is the realty of it and multiple dealers emphasized they could buy them at auction for 17K...either way, not looking for arguments, just sharing my experience good or bad...

If you are in the habit of selling a car after 18 months from when you bought it new, you are going to get reamed regardless of the brand you buy.

 

[deise17311]

If you are in the habit of selling a car after 18 months from when you bought it new, you are going to get reamed regardless of the brand you buy.

So true! This time i'll hold on to it! Someone is going to get a great deal on my slightly used Genesis! ! It's all good!

 

[YEH]

I got rid of my 2013 premium last week as well...I loved this car but it was dropping almost $1,000 a month...in 18 months it went from 37K to 21K...went to Hyundai to look at trading in on a 2015 and the sales lady stated the cars were a "dime a dozen" and they could get them at auction for $17K...asked her to remind me never to buy another Hyundai...immediately went to BMW and bought a 328 the same day...love my new car, miss my Genesis, but could no longer stand the poor service and low end mentality of the Hyundai staff...the salespeople at the two dealers here in North Florida were slimy and stereotypical of the "used car salesman." After telling me Hyundai's were worthless, she tried to talk me into a 2015?????

Anyway, I know all cars lose value, but it's too bad my beautiful car was basically worth the same s a Toyota Corolla...oh well, I enjoyed it while it lasted!!

And how much off MSRP did you pay for your 2013?

In addition, w/ the new gen launching, the 1G Genesis was going to lose more value.

Also, resale values vary widely from model to model (and certainly helps if not a luxury model) - the Elantra has a higher resale value than the Corolla (the new Corolla might have changed that, but a new Elantra is on the way).

 

[LantanaTXGenesis]

Well I see this thread has gone in a different direction...

I will chime in....I think Hyundai has destroyed the resale value of the Genesis by selling out to the fleet/rental market.

But....this only affects those who buy this vehicle new. I'm seeing a lot of 2012 and 2013 base Genesis 3.8's here in the Dallas market for $22k and less.

While not Tech or Prem package, I think this is still hammering resale values, expecially on the auction reports that dealers like to try and utilize.

However, what an opportunity for someone who wants to pick one up used. Other than the stupid fuel fill issue I thought this vehicle was great and an amazing value. Would I pay $30k+ for a Hyundai....no. Not because it isn't worth it and comparable to other vehicles in its class, it is the fact that Hyundai is not yet recognixed as a luxury brand in the US and values were just about guaranteed to fall off a cliff with these cars!

 

[LantanaTXGenesis]

For whatever reason, my car doesn't like the pumps at RaceTrac. All other stations work great. Go figure.

I see you are in Carrolton...my last resort was Van Hyundai. I will say they treated me awesome and likely did fix the problem. They told me they had a Genesis in the previous day having the exact same issue. Same story as I started with though....they had no idea what a fuel filter air filter was and had never changed one.

They went straight for the charcoal canister. Sounds like it is more than likely the true culprit.

Likely won't fit you vehicle, but I did post 4 brand-new General G-Max AS-03 225/55/17 that I had just bought at the end of March and was getting ready to replace. Now I have 4 new tires in my garage that won't fit any of our 3 cars.

Anyone here in the DFW area with 17" wheels? You're going to need to get rid of those Dunlops pretty soon!

 

[bmbutler]

I had the same thing happen to me last week with Hyundai dealer in Greenville, NC who sold me my 2012 Genny. Residual value issues and also told what you did - you can tell the sales manager that I will never own another Hyundai again. Still tried to talk up the car and how great the 2015 is.

I got rid of my 2013 premium last week as well...I loved this car but it was dropping almost $1,000 a month...in 18 months it went from 37K to 21K...went to Hyundai to look at trading in on a 2015 and the sales lady stated the cars were a "dime a dozen" and they could get them at auction for $17K...asked her to remind me never to buy another Hyundai...immediately went to BMW and bought a 328 the same day...love my new car, miss my Genesis, but could no longer stand the poor service and low end mentality of the Hyundai staff...the salespeople at the two dealers here in North Florida were slimy and stereotypical of the "used car salesman." After telling me Hyundai's were worthless, she tried to talk me into a 2015?????

Anyway, I know all cars lose value, but it's too bad my beautiful car was basically worth the same s a Toyota Corolla...oh well, I enjoyed it while it lasted!!