Reasons for JD Power rating?

[razzyrazz]

I noticed the 2009 is much higher rated than the 10 and 11. Any major reason as to why? Thought the car was pretty similar as far as the build so shouldn't dependability be similar? Link below.

http://autos.jdpower.com/research/Hyundai/index.htm?modelGroup=Genesis

 

[Mark_888]

I noticed the 2009 is much higher rated than the 10 and 11. Any major reason as to why? Thought the car was pretty similar as far as the build so shouldn't dependability be similar? Link below.

http://autos.jdpower.com/research/Hyundai/index.htm?modelGroup=Genesis

Webpage says: "The Overall Quality Rating is taken from the Initial Quality Study, which surveys original owners after 90 days of new-vehicle ownership."

Just goes to show that there is a major flaw in JD Powers rating system. Consumer Reports reliability ratings are more accurate IMO.

 

[Cut-Throat]

I noticed the 2009 is much higher rated than the 10 and 11. Any major reason as to why? Thought the car was pretty similar as far as the build so shouldn't dependability be similar? Link below.

http://autos.jdpower.com/research/Hyundai/index.htm?modelGroup=Genesis

I own both the 2011 4.6 and a 2014 R-Spec and both have been Flawless. Reading these forums, most have had my experience. However when Someone here has a problem, it seems like they have a 'Boatload of them'. So, it seems like the Genesis is plagued by a few lemons that may drag the ratings down.

I don't know, I'm just speculating. I think there is a reliability poll here and an overwhelming majority had no problems whatsoever.

I used to be a Lexus Driver and I can say that my Genesis have been more reliable so far than my Lexuses were. (I had 3 of them).

 

[Mark_888]

The big reliability issues with Genesis have been with the Lexicon audio systems (mostly 2009-2010, but some later), and 2012 5.0 Oil consumption issues. Also problems with braking (HECU anti-lock unit leading to pedal going to floor) on early Genesis units. There were complaints about the early suspension, but not sure if that is considered a reliability issue or just a design flaw.

The good thing about the Consumer Reports reliability surveys is that there are about 10 different systems that the car is rated on with regard to reliability, so you can see where the problems are, instead of just an overall reliability rating. When Consumer Reports says that reliability of a certain system on an automobile (engine, transmission, electrical, suspension, etc) is less reliable than average, they are using sound statistical analysis in comparison with complaints on other cars (virtually all other makes/models) with a statistically valid sample size. Consumer Reports, unlike JD Powers, is not paid by the automakers.

Hyundai has stepped up and replaced a lot of audio systems that were still in warranty (although there is only a 3 year - 36K mile warranty on these unless one has extended), and has also stepped up (at least recently) to replace 2012 5.0 engines with oil consumptions problems.

It is hard to know what the JD Powers ratings actually refer to when there is only an overall score.

 

[brfatal]

My 2012 R-Spec had been in the shop around 10 times for work (some repeats) by the time I hit 20k miles. I'm not surprised that it's lower.

 

[razzyrazz]

My 2012 R-Spec had been in the shop around 10 times for work (some repeats) by the time I hit 20k miles. I'm not surprised that it's lower.

Any of them having to do with the new GDI engine or the new tranny?. I'm hesitant to pull the trigger on a 2012 4.6 because I plan on driving it to very high mileage. Past the 100k warranty I will have on a CPO.

 

[Mark_888]

Any of them having to do with the new GDI engine or the new tranny?. I'm hesitant to pull the trigger on a 2012 4.6 because I plan on driving it to very high mileage. Past the 100k warranty I will have on a CPO.

The 2012 4.6 is not a GDI engine. The 2012 5.0 is GDI. The 2012 5.0 has experienced oil consumption problems, and Hyundai has replaced some of those engines that were under warranty.

I assume that the 2012 4.6 uses the ZF 6 speed tranny that was used on 2009-2011 V8's. 2012 was a strange year, in that both 4.6 and 5.0 was sold during parts of the year.

I would not buy a 2012 with 5.0 engine due to problems documented in this forum.

 

[razzyrazz]

The 2012 4.6 is not a GDI engine. The 2012 5.0 is GDI. The 2012 5.0 has experienced oil consumption problems, and Hyundai has replaced some of those engines that were under warranty.

I assume that the 2012 4.6 uses the ZF 6 speed tranny that was used on 2009-2011 V8's. 2012 was a strange year, in that both 4.6 and 5.0 was sold during parts of the year.

I would not buy a 2012 with 5.0 engine due to problems documented in this forum.

Wow thanks. I must have misread the specs.

 

[clum553946]

The 2012 4.6 has the 8 speed transmission which, at least in my car, is smooth & seamless. I can't compare it to the 2011 with the 6 speed because I didn't drive one, but if somebody was looking at 2011's, they should at least drive a 2012 or newer for comparison. Also, the fuel economy has been much better than it's epa rating.

 

[brfatal]

Any of them having to do with the new GDI engine or the new tranny?. I'm hesitant to pull the trigger on a 2012 4.6 because I plan on driving it to very high mileage. Past the 100k warranty I will have on a CPO.

Engine was rebuilt at 5,000 miles. At 7,000 the heads had to be torn down because a different cylinder (unrelated to previous) had a broken valvespring.

Additionally:
- Driver's seat power base had to be replaced due to play (will have to happen again because the new base is starting to move too)
- Wiring for interior lighting got "pinched" so none of the interior lights worked
- Media center froze
- One of the buttons to the media center control was sticking
- Undetermined wheel vibration issues (wheels are straight and so are tires)
- The arm rest has play in it and will need to get fixed as it's uncomfortable and makes noise

The 2012 4.6 has the 8 speed transmission which, at least in my car, is smooth & seamless. I can't compare it to the 2011 with the 6 speed because I didn't drive one, but if somebody was looking at 2011's, they should at least drive a 2012 or newer for comparison. Also, the fuel economy has been much better than it's epa rating.

The older ZF transmission is much better and proven design. The 8-speed transmission is actually a common complaint due to how rough, erratic, and slow it is.

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[Mark_888]

Wow thanks. I must have misread the specs.

If you are looking at used car specs on internet sites, they are often wrong. Occasionally there are even new car specs are wrong on some dealer websites. There have been quite a few cases where a Genesis with Premium Package only was listed for sale as having Tech Package, but looking at the picture of the car on the website it had no DIS controller, so either the pic was wrong or the car was not described correctly.

 

[Cut-Throat]

My 2012 R-Spec had been in the shop around 10 times for work (some repeats) by the time I hit 20k miles. I'm not surprised that it's lower.

And this is exactly what I described in my first post. Others like myself, have had flawless cars while a few have gotten a 'Lemon'.

 

[Mark_888]

And this is exactly what I described in my first post. Others like myself, have had flawless cars while a few have gotten a 'Lemon'.

2011 and 2014 (apparently the Genesis models you have owned) were probably the most reliable of Genesis cars so far produced, because they did not contain any brand new features, engines, transmissions, etc. The car was new for 2009 MY, and had new drive train (GDI engines and Hyundai tranny) in 2012 MY. I suspect that the Consumer Reports reliability surveys for each specific model year reflects your experience.

The JD Powers ratings usually have to do with customer satisfaction. There is a difference between whether someone is happy with a feature, and whether it has actually become broken. Many complaints about Genesis are nevertheless working as designed. Even when JD Powers does a quality survey, it is usually "Initial Quality" that only covers problems found in the first 90 days.

 

[craigt]

The 8-speed transmission is actually a common complaint due to how rough, erratic, and slow it is.

While I agree it is slow in kick down in some situations, I definitely wouldn't call it erratic or rough. I find it buttery smooth and predictable (as in, I know when it's going to be slow to kick down).

 

[rminor]

I just looked at the reliability breakdown on the '12 V6 which I have. Overall it was rated worse than average. It's strange though. Every system was rated very good or excellent except the audio system was "much worse than average". I guess that one bad mark moved it down to worse than average overall. The audio system in the '13 was rated excellent in reliability. Did Hyundai fix everything on the audio system or did they change radios? Or did most of the problems occur after a couple of years?

 

[clum553946]

While I agree it is slow in kick down in some situations, I definitely wouldn't call it erratic or rough. I find it buttery smooth and predictable (as in, I know when it's going to be slow to kick down).

I agree with you craigt! If you want to lose the slow kick down, get a Sprintbooster, just installed it & it does the trick! I wrote more about it in the performance section!