Am I Going to Get a $50K Service Experience ?

[Sal Collaziano]

What's wrong with the "over the top" version? Besides Seoul, that's my favorite...

 

[FastDEW1]

Does anyone have a recommendation for a good dealer in SoCal? The two I have tried, one in San Diego County and the other in LA County both suck.

 

[jailer]

Does anyone have a recommendation for a good dealer in SoCal? The two I have tried, one in San Diego County and the other in LA County both suck.

Hyundai Escondido

Hyundai Carlsbad

Hyundai Temecula

 

[ntx_v8]

I brought my v6 in to Huffines Hyundai in Plano Texas for the taillight recall this past Saturday morning. I had scheduled an appointment at 8:30. I was told this should only take 30@Mr to do. So when dropped it off I ask how long and the guy says 3-4 hours. he says it only takes 30 minutes but there are 20 cars that came in this morning. I told him I had a scheduled appointment. He said that doesn't mean anything.

In general, I have been quite happy with Huffines service (I had a 2010 V8 Genesis), except for this issue where the appointment doesn't seem to mean anything. That seems to be the standard procedure.

I took my Genesis to Huffines in Plano last week for the tail light recall. They gave me a rental (Ford Fiesta) for the two hours it took to have the work done. I ran errands in the rental and the car was done in less than two hours. It was an Enterprise rental because all their loaners were out.

For my 2010 Genesis, I took it into Huffines 4 times. 3 of the 4 times, they pulled up a Genesis loaner and sent me on my way. Once, they gave me a voucher and sent me over to the Enterprise rental at the dealership. That seems like fair treatment to me.

 

[wasnt]

What I've seen on these forums, it depends where you live. If you happen to live in Central VA the answer is NO... a resounding NO. I can tell you that one for damn sure.

 

[YEH]

What's wrong with the "over the top" version? Besides Seoul, that's my favorite...

Nothing much, just don't like how they did the upper roof on the right hand side, but wouldn't be surprised if had solar panels on it.


As noted before, Burns Hyundai (in NJ outside of Philly) probably has the most luxurious service treatment.

Aside from a separate Genesis lounge for Equus and Genesis owners:

- Thanks you notes and chocolates after service
- Complimentary hand wash on service
- Topping off of gas tank

http://www.burnshyundai.com/Automotive-News


Some of this is probably not necessary - if Hyundai is to go to a luxury sub-brand, should require dealerships that want to sell the sub-brand models:

1. separate showroom
2. separate customer lounge
3. loaners (and rentals if all taken)
4. complimentary hand wash

But this stuff does cost $$.

The reason why the Equus is closer in price to the LS460 than the Genesis is to the GS is due to the free maintenance service period, the loaner program, the valet program, etc.

 

[Sal Collaziano]

The reason why the Equus is closer in price to the LS460 than the Genesis is to the GS is due to the free maintenance service period, the loaner program, the valet program, etc.

It's funny - there's not a whole lot that separated the Genesis and the Equus. In fact, I'm really not sure why there's two cars. Unless they start making the Equus larger and the Genesis smaller - there's serious overlap there...

 

[FastDEW1]

Hyundai Escondido

Hyundai Carlsbad

Hyundai Temecula

Hyundai Carlsbad is called North County Hyundai. They were good in the sales side. I purchased there. The service side sucks tho.

 

[Mark_888]

What separates the service at dealerships is the quality, knowledge, and professionalism of the staff, not the buildings. It is hard to get a $50K Service Experience from a dealer that sells so many other inexpensive cars.

 

[commodore]

What separates the service at dealerships is the quality, knowledge, and professionalism of the staff, not the buildings. It is hard to get a $50K Service Experience from a dealer that sells so many other inexpensive cars.

Much good in this post but typically a dealers service writer isn't going to hand a filet steak (Genesis sedan) to a hamburger (Accent) flipper to cook. When a tech works on everyday product day in and day out I find that most techs tend to work harder, neater and with considerably more pride if and when they are asked to work on the dealerships top model. Making a service writer your friend is worth more than all the marble, leather seats and free coffee so popular in upscale dealership waiting rooms.
Bring a cavalier attitude to a service writer and see what happens [by accident ] to your filet .

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[Mark_888]

Much good in this post but typically a dealers service writer isn't going to hand a filet steak (Genesis sedan) to a hamburger (Accent) flipper to cook.

Maybe some dealers do that, or at least that "try" and do that, but it isn't going to happen all the time because it is not always practical given the small number of Genesis/Equus cars relative to the all the Hyundai's combined.

 

[DFWGenny]

I brought my v6 in to Huffines Hyundai in Plano Texas for the taillight recall this past Saturday morning. I had scheduled an appointment at 8:30. I was told this should only take 30@Mr to do. So when dropped it off I ask how long and the guy says 3-4 hours. he says it only takes 30 minutes but there are 20 cars that came in this morning. I told him I had a scheduled appointment. He said that doesn't mean anything. So what the hell is the point in scheduling an appointment of it doesn't mean anything? I asked for a loaner and he tells me he had none but he could set up enterprise rental. Are you serious? This was the worst service I've had and first service since getting the Genesis. And this is at a top rated dealer. The car is great but the service provided is awful.

I will have to agree on this. These were the same guys that tried to tell me that the HID headlights were not adjustable because they were self leveling. And I will qualify this, their service is not "awful", but it is not what we expect for a luxury car. It is on par with a Chevy or Chrysler dealership.

I have used their body shop twice and I am happy with the quality of their work.

 

[Sal Collaziano]

And I will qualify this, their service is not "awful", but it is not what we expect for a luxury car. It is on par with a Chevy or Chrysler dealership.

I really hope my local Hyundai dealership is as good as people say it is. I owned a 2007 Chrysler 300C and actually loved the car but would NEVER own another Chrysler because the service was so bad. I really don't want to have the same type of low-brow experience with Hyundai - or any dealer, for that matter. It's insulting to my intelligence and simply unacceptable.

 

[opticsguy]

I was a longtime Audi owner and fan, but after the experiences of the last 15 years I even dreaded going back to an Audi dealership. The turnover of the service people (especially the advisors) is high, and I knew as soon as the sale was over I'd be on my own.

A reliable car with lousy service is one thing,. An unreliable car with awesome dealers is worse, but an unreliable car with bad/expensive service I'm not doing again.

 

[Sal Collaziano]

The only Audi I've ever owned I bought used a few years ago. It was a 2000 S4. I once went into an Audi dealership looking to buy a new car. They acted like I should have paid them to walk in the door. I figured if the sales experience was that bad, the service would be much worse. I never went back...

 

[YEH]

It's funny - there's not a whole lot that separated the Genesis and the Equus. In fact, I'm really not sure why there's two cars. Unless they start making the Equus larger and the Genesis smaller - there's serious overlap there...

One could say the same for the 5 and 7 Series.

Anyhow, as an aside, it will be interesting to see how Ford's higher-end Vignale line will end up doing in Europe (basically taking what Kia did w/ its SXL trim and adding higher end dealership service).

Might hurt in the short-term w/ regard to sales, but Hyundai should think about limiting Genesis sales to those dealerships which can meet the higher level of service (plus, if they are going to launch a higher-end sub-brand down the line, will be doing so anyway).

At the same time, luxury sales are overwhelmingly concentrated in the top 20-30 metro areas so as along as there are a few better Hyundai dealerships in each metro area - might not impact sales too much.

 

[Sal Collaziano]

Perhaps the 750Li makes all the difference with the room. I suppose Hyundai could get away with having both vehicles if the Equus gets a long wheel base version and the Genesis gets a tiny bit smaller. You can't attract luxury customers forever if you're pushing "value" and having a bigger car for less money is doing exactly that. Eventually sales are going to have to come from being competitive along rather than offer a 'better deal'.

Service is extremely important and Hyundai is going to need to get a handle on it for it's Genesis products. If this means only selling the Genesis at specific dealerships, then so be it. They currently do this with the Equus...

One could say the same for the 5 and 7 Series.

Anyhow, as an aside, it will be interesting to see how Ford's higher-end Vignale line will end up doing in Europe (basically taking what Kia did w/ its SXL trim and adding higher end dealership service).

Might hurt in the short-term w/ regard to sales, but Hyundai should think about limiting Genesis sales to those dealerships which can meet the higher level of service (plus, if they are going to launch a higher-end sub-brand down the line, will be doing so anyway).

At the same time, luxury sales are overwhelmingly concentrated in the top 20-30 metro areas so as along as there are a few better Hyundai dealerships in each metro area - might not impact sales too much.

 

[Mark_888]

The only time I ever got a $50K Service Experience was at a Thai Massage Parlor in Bangkok.

 

[2015GenesisNJ]

The turnover rate of Audi service reps was crazy, every service was a different person. However they threw loaners at me if I even wanted to go out for lunch for an hour, that is the one thing I am going to really miss from the service experience. Good coffee would help... but not even Audi had good coffee.

 

[305trevor]

Kendall Hyundai is the biggest piece of crap dealership in the Miami area so unorganized and unprofessional horrible horrible experience please don’t buy from them you will regret it they only want to make a sale and service is extremely bad