Aquineas
4th Genesis
- Joined
- Mar 9, 2010
- Messages
- 4,326
- Reaction score
- 1,117
- Points
- 113
- Location
- Georgetown, TX
- Genesis Model Year
- 2020
- Genesis Model Type
- Genesis G70
I took the wife and kids and some family members out for Chicago-style pizza this evening (if you're into this kinda thing and are in Houston, we went to Gino's East in the Woodlands. The food was decent, the service was amazing, and we had a nice dinner experience). We stayed until the kids were showing obvious signs of exhaustion and crankiness, so as I requested the check, and as I was signing the check, I used the Genesis app to start the car to cool it off the interior.
We made our way out to the car. Since loading up two kids car seats takes some time and I didn't want the car to turn off and lose the AC while loading them up, I unlocked the passenger door of the car and tossed my wallet (which has my keyfob in it) into the driver's seat (see where this is going?)
I then closed the passenger door and proceeded to try and load up the munchkins. Mysteriously, the car beeped (that same beep you get if the FOB wasn't in the car?) and then the mirrors folded back. (Doom music: DA Da dummmmmm!!). The car was now locked and the engine was running. Now I'm 90 percent sure I didn't lock the door when I closed it, though I can't say that I'm 100 percent sure, so I'll leave that possibility in there. Sometime in the future I'm going to perform this very test with the car in front of my garage and the extra key handy.
In any case, I thought to myself, "I will just borrow my wife's phone, call Bluelink and get them to unlock the door." So I Googled and then called Hyundai Roadside Assistance, and after a couple of minutes the agent transferred me to Bluelink. Once on the phone with Bluelink, the agent was unable to locate my by phone number (!). He asked for the last 6 or 8 digits of my VIN (I don't remember which) and still couldn't find my car (!!!!!). After several attempts of repeating the VIN, he read it back to me, then put me on hold for about 5 minutes before transferring me to another Bluelink agent (apparently as Genesis Owners it's a special Bluelink we get). So after all the holds and transfers, about 15 minutes have passed and I'm now on hold with I presume the Genesis Bluelink agent, and again she asked for my phone number (couldn't pull me or my car up). She then proceeded to ask for the VIN, and FINALLY she found me. Apparently the other agent had inadvertently given her the wrong VIN.
We're now 20 minutes into this, and about 40 minutes after the kids should be asleep peacefully in the car on their way home. In any case I was feeling relieved because I figured it would be no problem for them to unlock the door remotely. I verified my PIN and she sent the signal. Waited a couple of minutes before there was an unspecified error. I was worried about this because I know that if the engine is running and your key is in the vehicle, probably for security reasons, you can't open the doors remotely with the Bluelink app. That part wasn't a surprise to me. What was a surprise to me is that they (meaning a Bluelink agent) couldn't override that (or if they could, she was unaware of how to do so).
So I then suggested that she shut the car off and then proceed to unlock the door. Again, no luck. The car, presumably because the engine was running and the key was inside, was ignoring all the remote Bluelink commands, even the ones sent from them. I have to say this surprised me tremendously.
In the end, I had to have a relative drive her car to my home and retrieve the spare key (thankfully she has a key to our house) and bring it back to me (45 minutes each way; so it's now more than 2 hours later with two very tired children and an amazing wife who somehow didn't flip her lid). Thankfully, she took them into the Ihop next door and bought them some Sundaes, which killed at least an hour, while I stood there in the parking lot getting eaten alive by mosquitoes next to my beautiful, purring Genesis.
So the moral of this story is, as annoying as it is when the Genesis cuts off the auto-start early, do NOT toss your key in there to keep it running.
One of the moments of irony in this story is, as it dawned on me that I was locked out of my running car, the sun was setting and dancing off my freshly washed Genesis and it looked magical in the twilight. The car looked beautiful, with no scratches in the clear-coat because she's always been hand washed. I had put a coat of polish on it a couple of weeks ago and it really made it pop. In short, the car looked as beautiful as she did when it was on the showroom floor. It was hard to be angry at her. But then one look at my exhausted children and believe me, I definitely would have raised my voice if "she" were a person.
We made our way out to the car. Since loading up two kids car seats takes some time and I didn't want the car to turn off and lose the AC while loading them up, I unlocked the passenger door of the car and tossed my wallet (which has my keyfob in it) into the driver's seat (see where this is going?)
I then closed the passenger door and proceeded to try and load up the munchkins. Mysteriously, the car beeped (that same beep you get if the FOB wasn't in the car?) and then the mirrors folded back. (Doom music: DA Da dummmmmm!!). The car was now locked and the engine was running. Now I'm 90 percent sure I didn't lock the door when I closed it, though I can't say that I'm 100 percent sure, so I'll leave that possibility in there. Sometime in the future I'm going to perform this very test with the car in front of my garage and the extra key handy.
In any case, I thought to myself, "I will just borrow my wife's phone, call Bluelink and get them to unlock the door." So I Googled and then called Hyundai Roadside Assistance, and after a couple of minutes the agent transferred me to Bluelink. Once on the phone with Bluelink, the agent was unable to locate my by phone number (!). He asked for the last 6 or 8 digits of my VIN (I don't remember which) and still couldn't find my car (!!!!!). After several attempts of repeating the VIN, he read it back to me, then put me on hold for about 5 minutes before transferring me to another Bluelink agent (apparently as Genesis Owners it's a special Bluelink we get). So after all the holds and transfers, about 15 minutes have passed and I'm now on hold with I presume the Genesis Bluelink agent, and again she asked for my phone number (couldn't pull me or my car up). She then proceeded to ask for the VIN, and FINALLY she found me. Apparently the other agent had inadvertently given her the wrong VIN.
We're now 20 minutes into this, and about 40 minutes after the kids should be asleep peacefully in the car on their way home. In any case I was feeling relieved because I figured it would be no problem for them to unlock the door remotely. I verified my PIN and she sent the signal. Waited a couple of minutes before there was an unspecified error. I was worried about this because I know that if the engine is running and your key is in the vehicle, probably for security reasons, you can't open the doors remotely with the Bluelink app. That part wasn't a surprise to me. What was a surprise to me is that they (meaning a Bluelink agent) couldn't override that (or if they could, she was unaware of how to do so).
So I then suggested that she shut the car off and then proceed to unlock the door. Again, no luck. The car, presumably because the engine was running and the key was inside, was ignoring all the remote Bluelink commands, even the ones sent from them. I have to say this surprised me tremendously.
In the end, I had to have a relative drive her car to my home and retrieve the spare key (thankfully she has a key to our house) and bring it back to me (45 minutes each way; so it's now more than 2 hours later with two very tired children and an amazing wife who somehow didn't flip her lid). Thankfully, she took them into the Ihop next door and bought them some Sundaes, which killed at least an hour, while I stood there in the parking lot getting eaten alive by mosquitoes next to my beautiful, purring Genesis.
So the moral of this story is, as annoying as it is when the Genesis cuts off the auto-start early, do NOT toss your key in there to keep it running.
One of the moments of irony in this story is, as it dawned on me that I was locked out of my running car, the sun was setting and dancing off my freshly washed Genesis and it looked magical in the twilight. The car looked beautiful, with no scratches in the clear-coat because she's always been hand washed. I had put a coat of polish on it a couple of weeks ago and it really made it pop. In short, the car looked as beautiful as she did when it was on the showroom floor. It was hard to be angry at her. But then one look at my exhausted children and believe me, I definitely would have raised my voice if "she" were a person.
heheh... 
