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As most of you know, any 2014 Equus with a build date before June 24 has no daytime running lights. Assembly error? Wrong parts? Don't know for sure, but for whatever reason the 'early adopters' didn't get DRLs. One member here received a "fix" from his dealer after working with the Zone, but my Zone wouldn't do anything without HMA and Legal approval. I understand that if the fix isn't authorized, it becomes a liability issue if the fix causes other problems.
But with various HMA departments pointing fingers but not coming up with a solution for me, I got frustrated and sent an email to Dave Zuchowski, the new CEO. I told him it felt like I'd fallen down a Hyundai rabbit hole, and asked for his help. Btw, I sent him this 3 hours after his appointment to the role. 3 hours later I received a nice note back from him saying he'd "stick his head down the hole and see what he could do". He copied the Director of Product Quality/Service Engineering too.
Fast forward 2 weeks and I received another email from Mr. Zuchowski saying the fix has been identified and tested, and would be at my dealer within a week.
Yesterday, the fix was applied and I now have DRLs.
The point of this post is to let you know that the fix is available at your dealer now (if they don't know, have them contact the Zone), and more importantly to state how impressed I am with the new boss of Hyundai Motors America! That level of attention is rare these days in any business, and should be recognized/appreciated by anyone driving a Hyundai... especially the 'luxury' cars.
I couldn't be happier, wanted to share the story with you.
But with various HMA departments pointing fingers but not coming up with a solution for me, I got frustrated and sent an email to Dave Zuchowski, the new CEO. I told him it felt like I'd fallen down a Hyundai rabbit hole, and asked for his help. Btw, I sent him this 3 hours after his appointment to the role. 3 hours later I received a nice note back from him saying he'd "stick his head down the hole and see what he could do". He copied the Director of Product Quality/Service Engineering too.
Fast forward 2 weeks and I received another email from Mr. Zuchowski saying the fix has been identified and tested, and would be at my dealer within a week.
Yesterday, the fix was applied and I now have DRLs.
The point of this post is to let you know that the fix is available at your dealer now (if they don't know, have them contact the Zone), and more importantly to state how impressed I am with the new boss of Hyundai Motors America! That level of attention is rare these days in any business, and should be recognized/appreciated by anyone driving a Hyundai... especially the 'luxury' cars.
I couldn't be happier, wanted to share the story with you.
