gencoupe15
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- Oct 12, 2015
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Nov. 28 2014, I pick up my brand new Ibiza Blue 3.8 R-Spec Coupe! Five days later I'm back at the dealer with a clunking noise coming from the rear end. The tech and I go for a drive and I show him the noise it is making. After putting the car on the lift, the tech determines the noise is coming from the rear end possibly moving around on its mounts. So he proceeds to tighten the three differential mounting bolts and the noise goes away.
Everything is going great with the car until Tuesday morning, Sept. 15 2015. I am pulling out of Chick-Fil-A in first gear. I get on it to about 5k RPM, push the clutch in, shift to 2nd, let the clutch out and BANG! So I push the clutch in and let it out two more time to try and determine what had happened. From this I deduced that a mount must broken on the rear differential. Luckily this happened up the hill from work. I coast the car into work with the transmission in neutral. I call Hyundai and have it towed to the dealer where I bought the car and had the first repair done on the rear differential. I call the dealer and ask about a loaner vehicle. The service associate tells me that they don't have any loaners and that they get them from the Nissan dealer next door. Unfortunately, the Nissan dealer is out of loaners and Hyundai won't give me or pay for a loaner until it is determined if the repair is covered under warranty. She also informs me that they will try to get to my car that day to determine what the problem is.
Later that day I receive a call from the dealer. The service advisor proceeds to tell me that they have never seen what happened to my car before and that they are going to call for a Hyundai rep and engineer to come and look at my car. I asked her what the problem is and she tells me that the rear mounting bolt is broke and my yokes are bent! A couple days go by and I receive a call late afternoon (Sept. 17, 2015) from the dealer. The service advisor tells me that Hyundai has denied my claim under warranty, stating that there were no defects in workmanship or craftsmanship. Being stunned at the news, all I could do was laugh. I politely told the adviser that I would call her back.
The next morning (Sept. 18,2015) I go to the dealer ask to look at the car. While the service manager was getting my car on the lift I asked the service advisor to see the "broke" bolt and ask how much it would be out of pocket to fix the car. The total was over $4600! I asked for a number I could call to dispute the decision to deny my warranty claim. I was given a number to Hyundai Customer Connect. About that time, service manager came in and escorted me to look at my car. Upon my inspection, the service manager tried to explain to me that the bent yokes were from twisting force! He also suggested that I could call my insurance and have my adjuster come out and that maybe we could only change out only the parts that were damaged instead of replacing everything the dealer wanted to. At that time I took pictures of the damage, thanked the associates for their help and left. That afternoon I called Hyundai Customer Connect and spoke with a representative who assigned me a case number. I told her the story of what happened and that I was displeased with the outcome of the investigation. She told me that there wasn't much I could do other than contact the Alternative Dispute Resolution Division Counsel of the BBB. You can imagine my disappointment in how all of this has unfolded.
On Monday or Tuesday the next week I decided to call the customer connect number again in the hopes of speaking to another representative. I was luckily enough to get a different rep. and was informed that the previous rep had pushed my case number to the regional office for further review and that I should hear something by the end of the week. At that time I was allowed to add additional information to my case. I told him that the bolt looked like it was broke where the threads and the shank meet and that there was a gouge in sub frame directly above the rear diff where it looked like the bolts on the yokes contacted the sub frame after the rear mounting bolt failed. That Friday (Sept. 25, 2015) I received a call from a District Parts and Service Manager informing me that Hyundai had denied my claim again. So I asked her if she looked at the bolt, she said NO. I then asked her if she had read the notes from when I brought the car in a week after purchase. Again, she said NO. That's when it came to me that the dealer might be trying to cover their butt! So I told her that I would go back to the dealer that evening and get a picture of the bolt and a copy of the techs notes that did the original repair and email them to her on Monday.
On Monday (Sept. 28, 2015) I e-mail her all the pictures I have along with a revision of my position about the rear mounting bolt. The bolt didn't look broke, rather it looks like one of those automotive bolts that has more shank than threads. I suggested that the tech had over tightened the bolts causing the threads in the aluminum diff cover to fail. I also told her that I believed the service manger that she was dealing with also happened to be the same person that tightened the mounting bolts the first time I brought the car in. I didn't hear anything back that week. On the 5th or 6th of October I called and left a message asking if there had been any update since my email. As of today (Sept. 12, 2015) I have heard nothing. All the while I was left without a loaner and was forced to borrow a beat up, barely running truck from a neighbor to ferry my kids to school and get myself to work.
This has been the absolute worst experience I have ever had dealing with warranty work. I am at a loss as to what to do. I am considering having it towed to another dealer. After this experience, I don't know that I would buy a Hyundai again, or even suggest one to a friend.
All I want is my car to be fixed!
I rotated the drive line to take three different pictures of the yoke.
https://drive.google.com/open?id=0B0uEAN5iNsxFYTZlR09CUjY2cGc
https://drive.google.com/open?id=0B0uEAN5iNsxFN2I3cGpuVjFpem8
https://drive.google.com/open?id=0B0uEAN5iNsxFaTUxeXhKakF3RkU
https://drive.google.com/open?id=0B0uEAN5iNsxFTnVHUVVISlF4Smc
https://drive.google.com/open?id=0B0uEAN5iNsxFOXBMeEk2T0VCQ28
https://drive.google.com/open?id=0B0uEAN5iNsxFM0l3cXJodU9MNjQ
Everything is going great with the car until Tuesday morning, Sept. 15 2015. I am pulling out of Chick-Fil-A in first gear. I get on it to about 5k RPM, push the clutch in, shift to 2nd, let the clutch out and BANG! So I push the clutch in and let it out two more time to try and determine what had happened. From this I deduced that a mount must broken on the rear differential. Luckily this happened up the hill from work. I coast the car into work with the transmission in neutral. I call Hyundai and have it towed to the dealer where I bought the car and had the first repair done on the rear differential. I call the dealer and ask about a loaner vehicle. The service associate tells me that they don't have any loaners and that they get them from the Nissan dealer next door. Unfortunately, the Nissan dealer is out of loaners and Hyundai won't give me or pay for a loaner until it is determined if the repair is covered under warranty. She also informs me that they will try to get to my car that day to determine what the problem is.
Later that day I receive a call from the dealer. The service advisor proceeds to tell me that they have never seen what happened to my car before and that they are going to call for a Hyundai rep and engineer to come and look at my car. I asked her what the problem is and she tells me that the rear mounting bolt is broke and my yokes are bent! A couple days go by and I receive a call late afternoon (Sept. 17, 2015) from the dealer. The service advisor tells me that Hyundai has denied my claim under warranty, stating that there were no defects in workmanship or craftsmanship. Being stunned at the news, all I could do was laugh. I politely told the adviser that I would call her back.
The next morning (Sept. 18,2015) I go to the dealer ask to look at the car. While the service manager was getting my car on the lift I asked the service advisor to see the "broke" bolt and ask how much it would be out of pocket to fix the car. The total was over $4600! I asked for a number I could call to dispute the decision to deny my warranty claim. I was given a number to Hyundai Customer Connect. About that time, service manager came in and escorted me to look at my car. Upon my inspection, the service manager tried to explain to me that the bent yokes were from twisting force! He also suggested that I could call my insurance and have my adjuster come out and that maybe we could only change out only the parts that were damaged instead of replacing everything the dealer wanted to. At that time I took pictures of the damage, thanked the associates for their help and left. That afternoon I called Hyundai Customer Connect and spoke with a representative who assigned me a case number. I told her the story of what happened and that I was displeased with the outcome of the investigation. She told me that there wasn't much I could do other than contact the Alternative Dispute Resolution Division Counsel of the BBB. You can imagine my disappointment in how all of this has unfolded.
On Monday or Tuesday the next week I decided to call the customer connect number again in the hopes of speaking to another representative. I was luckily enough to get a different rep. and was informed that the previous rep had pushed my case number to the regional office for further review and that I should hear something by the end of the week. At that time I was allowed to add additional information to my case. I told him that the bolt looked like it was broke where the threads and the shank meet and that there was a gouge in sub frame directly above the rear diff where it looked like the bolts on the yokes contacted the sub frame after the rear mounting bolt failed. That Friday (Sept. 25, 2015) I received a call from a District Parts and Service Manager informing me that Hyundai had denied my claim again. So I asked her if she looked at the bolt, she said NO. I then asked her if she had read the notes from when I brought the car in a week after purchase. Again, she said NO. That's when it came to me that the dealer might be trying to cover their butt! So I told her that I would go back to the dealer that evening and get a picture of the bolt and a copy of the techs notes that did the original repair and email them to her on Monday.
On Monday (Sept. 28, 2015) I e-mail her all the pictures I have along with a revision of my position about the rear mounting bolt. The bolt didn't look broke, rather it looks like one of those automotive bolts that has more shank than threads. I suggested that the tech had over tightened the bolts causing the threads in the aluminum diff cover to fail. I also told her that I believed the service manger that she was dealing with also happened to be the same person that tightened the mounting bolts the first time I brought the car in. I didn't hear anything back that week. On the 5th or 6th of October I called and left a message asking if there had been any update since my email. As of today (Sept. 12, 2015) I have heard nothing. All the while I was left without a loaner and was forced to borrow a beat up, barely running truck from a neighbor to ferry my kids to school and get myself to work.
This has been the absolute worst experience I have ever had dealing with warranty work. I am at a loss as to what to do. I am considering having it towed to another dealer. After this experience, I don't know that I would buy a Hyundai again, or even suggest one to a friend.
All I want is my car to be fixed!
I rotated the drive line to take three different pictures of the yoke.
https://drive.google.com/open?id=0B0uEAN5iNsxFYTZlR09CUjY2cGc
https://drive.google.com/open?id=0B0uEAN5iNsxFN2I3cGpuVjFpem8
https://drive.google.com/open?id=0B0uEAN5iNsxFaTUxeXhKakF3RkU
https://drive.google.com/open?id=0B0uEAN5iNsxFTnVHUVVISlF4Smc
https://drive.google.com/open?id=0B0uEAN5iNsxFOXBMeEk2T0VCQ28
https://drive.google.com/open?id=0B0uEAN5iNsxFM0l3cXJodU9MNjQ
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