Genesis Owner Experience

[GenesisAWD]

Funny about the colors, though. Most people consider color combo one of their most important choices; he leaves it totally to the dealer.

Yeah that is unusual for sure. Not something I would do and I'm not too picky about colors. I admire vehicles with lots of different combinations. You give me a yellow car though?!? I'm getting that painted with the quickness.

 

[Jaeger]

Wow!

The new brand does not start until MY 2017. You paid for and own a Hyundai Genesis, not a Genesis G80.

I don't know what you do for a living, but if your company starts offering free lunches, please let me know where to show up.

Agree completely. "Extremely disappointed" because you're not given something you were never promised; didn't pay for, and didn't even exist at the time of purchase? Please.

 

[chris41]

Quite frankly, changing my own oil and filters is easier than driving 30 mins for the dealer to do it. Cost is minimal and Amazon ships everything to my front door (I bought a Mity Vac). I don't need somebody to pick up and drop off my car either. Blue Link doesn't interest me in the least. Nav updates usually have minimal changes (I have V10). I've bought many cars over the years and haven't spent much time at a dealership for service. I hope the same goes for my Genesis. However, I would like the Sirius radio extras.

Everybody likes certain creature comforts and thankfully I won't lose much sleep over these....

 

[Astarjoe]

Wow!

The new brand does not start until MY 2017. You paid for and own a Hyundai Genesis, not a Genesis G80.

I don't know what you do for a living, but if your company starts offering free lunches, please let me know where to show up.

Who asked you for your opinion? Who was addressing you?

Furthermore, your opinion isn't important. What is important is my opinion to Hyundai, as a new car buyer and future potential sale. What you're demonstrating to me is that you know very little about business, and establishing a brand. You may think you do, but like most forum warriors, you don't. Please don't give me your resume, I could not care less. Let me tell you why.

First, I never said I was entitled to anything. I said it would be a good gesture of good will, which is extremely important in establishing a fledgling brand. Making your brand cohesive and unified by bringing your most recent offerings under the same tent of service is vastly more important than saving a few bucks by giving people complimentary oil changes and extended Bluelink subs that they probably wouldn't have reupped on, anyway. But you probably knew that as such an informed guy. And particularly so when you are a Korean automaker attempting to play with the big boys in a very, very competitive space.

Nowhere, on my vehicle does it say Hyundai. It came badged completely from the factory with the Genesis logos and wings. If another model comes out a few months after mine, I would be very unhappy that I was not included in the same level of service and support that the subsequent version (which is by all counts, mostly the same minus a plastic G80 sign). This is called goodwill, and it goes a long way, as I said.

Second, the fragmented, haphazard approach to upgrades particularly in the realm of Android Carplay that include Sonatas but not the top of the line Ultimates is confusing. Don't give me your Hyundai branded excuses and apologetic lines, either. I'm not satisfied with it, and as a customer, THAT is what is important. I simply don't have the time to waste listening to people like you telling me why a new brand shouldn't eagerly try to please its customers.. as if demanding more out of an automaker is a bad thing. No one is asking for free stuff. We're asking for value, service and brand cohesiveness, which is inherent with the Hyundai brand and particularly so in the Genesis line.

Kindly piss off with your snarky, unhelpful replies. I know you think you're "helping people" by levying your opinion online, but we both know that simply isn't the case. You're not "helping". You're compensating. And making yourself look like an ass while doing it by putting others down. Pretty immature, Mark.

 

[Jaeger]

Kindly piss off with your snarky, unhelpful replies. I know you think you're "helping people" by levying your opinion online, but we both know that simply isn't the case. You're not "helping". You're compensating. And making yourself look like an ass while doing it by putting others down. Pretty immature, Mark.

HE'S immature? LOL!!!!

 

[Mark_888]

Who asked you for your opinion? Who was addressing you?

You are on a public forum, bud. All posts are available to all members to read, and to respond to, so long as forum rules prohibiting personal attacks are followed.

 

[Mark_888]

Nowhere, on my vehicle does it say Hyundai. It came badged completely from the factory with the Genesis logos and wings.

if you bought your car in the USA, that is not true. The dealer probably changed out the flying H on the trunk and put the KDM wings on it (in Korea, the Genesis is not sold as a Hyundai and has no flying H).

 

[Sal Collaziano]

On one hand I agree that it would be a gesture of good will and a very nice thing to do. On the other hand I would not lose respect for Hyundai if they did not do it...

 

[balfor]

It is a logistical nightmare for Hyundai to try to apply these benefits retroactively. Even if they did, people would still be unhappy as no one will get the same length of benefit. For example if they tried to do free maintenance until 36k some '15/'16 owners might have only 10k miles and get a longer maintenance benefit while others will have close to or over 36k miles and thus not be eligible. Same thing with Bluelink and sirius, is it 3 years from now or 3 years from when you bought the car?

It simply isn't practical to apply updates like this to what is an aging fleet. Not to mention from an accounting perspective, this would be a unanticipated cost Hyundai did not accrue for as this was not an anticipated benefit back in 2015 which makes it problematic for a public company.

By the way if you say your car does not say Hyundai anywhere that is false. Check your glass, manufacturer plate on the door, etc.

 

[Mark_888]

By the way if you say your car does not say Hyundai anywhere that is false. Check your glass, manufacturer plate on the door, etc.

Yep, and check the owner's manual.

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[GenesisAWD]

Who asked you for your opinion? Who was addressing you?

Furthermore, your opinion isn't important. What is important is my opinion to Hyundai, as a new car buyer and future potential sale. What you're demonstrating to me is that you know very little about business, and establishing a brand. You may think you do, but like most forum warriors, you don't. Please don't give me your resume, I could not care less. Let me tell you why.

First, I never said I was entitled to anything. I said it would be a good gesture of good will, which is extremely important in establishing a fledgling brand. Making your brand cohesive and unified by bringing your most recent offerings under the same tent of service is vastly more important than saving a few bucks by giving people complimentary oil changes and extended Bluelink subs that they probably wouldn't have reupped on, anyway. But you probably knew that as such an informed guy. And particularly so when you are a Korean automaker attempting to play with the big boys in a very, very competitive space.

Nowhere, on my vehicle does it say Hyundai. It came badged completely from the factory with the Genesis logos and wings. If another model comes out a few months after mine, I would be very unhappy that I was not included in the same level of service and support that the subsequent version (which is by all counts, mostly the same minus a plastic G80 sign). This is called goodwill, and it goes a long way, as I said.

Second, the fragmented, haphazard approach to upgrades particularly in the realm of Android Carplay that include Sonatas but not the top of the line Ultimates is confusing. Don't give me your Hyundai branded excuses and apologetic lines, either. I'm not satisfied with it, and as a customer, THAT is what is important. I simply don't have the time to waste listening to people like you telling me why a new brand shouldn't eagerly try to please its customers.. as if demanding more out of an automaker is a bad thing. No one is asking for free stuff. We're asking for value, service and brand cohesiveness, which is inherent with the Hyundai brand and particularly so in the Genesis line.

Kindly piss off with your snarky, unhelpful replies. I know you think you're "helping people" by levying your opinion online, but we both know that simply isn't the case. You're not "helping". You're compensating. And making yourself look like an ass while doing it by putting others down. Pretty immature, Mark.

Lol no way this dude is serious with this post. It HAS to be a troll account.

 

[AustinTX]

Early adopter? I bought my Genesis in January 2009, and you bought one in 2015, and you claim to be an early adopter?

Yeah, I claim to be an early adopter. Congratulations on buying a car in 2009! I have purchased/leased three cars since then.

They could extend some of those things to current owners, but for most it costs money and is not free to provide them. Many of them have already been provided to Equus owners, which was built into the price of the car.

Marketing costs money. Building a brand costs money. Building loyalty costs money. People not coming back to purchase another one of your cars costs money. The smart choice is to make the people who already own your product happy so they'll buy your product again, rather than convincing people who have never owned your product to buy one. You must not be in a position that requires you to interact with people who buy things, because if you were I wouldn't have to explain it.

When you say "I hope they are smart about this" I take that to mean that you hope they give you something for free that you did not pay for. Smart for you, but not sure about whether it is smart for dealers or Hyundai Motor.

I am glad you are able to read my mind and are able to determine that I am simply just a cheap bastard looking to take Hyundai and it's new Genesis dealers for a ride. I already explained why it would be smart to do this for Hyundai and for the Genesis dealers, I'm going to refrain from doing that here for the third time. My maintenance is already covered until the end of my lease by the way, I rolled that into my lease negotiation, so I'll literally save nothing by getting free oil changes, free tire rotation, etc. I am interested in the concierge service, because I don't want to waste my time waiting for an oil change and tire rotation in a waiting room at the dealership with a bunch of people who need to watch "Judge Judy" or other TV shows created for the less evolved crowd at full blast.

I don't see how any rational person would consider the grandfather issue for Hyundai Genesis owners (2009-2016) to be relevant of a purchase of a 2017+ Genesis G80 in the future. If anything, a purchaser of the Genesis G80 could reasonably conclude that they are paying for the grandfathering of the previous purchasers, and resent that.

Given that Hyundai right now has to heavily discount their Genesis and Equus vehicles to move them, I doubt adding the new "Genesis brand experience" would significantly increase buyer's willingness to pay more for essentially the same car (in case of the G80) with a different badge. Providing the concierge service to existing owners would be smart, make them familiar with the "new Genesis" brand and make them come back for their next new car.

My Genesis experience so far is not good (continued heavy vibration issues, voice control is useless, BlueLink remote start only works 50% of the time, navigation system is often wrong in the directions it gives, Ivory seats show dirt very clearly after only 5,000 miles, terrible gas mileage, etc.), especially not for a $50,000 car. When people ask me right now how I like the car, my response is "I would not lease it again". Genesis can work on making my experience better, and I will likely get another one when my lease is up, or they can continue to put me in the same bucket as the Pony, Elantra and other bargain car owners (nothing wrong with that, they didn't buy a luxury car and don't expect to be treated like luxury car buyers) and I'll get a Volvo S90 or Audi A6 or something similar next time. I took a chance when I got the Genesis sedan, so far the experience doesn't hold up to my expectations.

The "rational" thing would be for Genesis (Hyundai) to create an outstanding experience for their current owners, so they praise the vehicle to their friends, and come back and buy another one. That's how you build a brand, and brand loyalty. I doubt many Mercedes-Benz, BMW, Lexus or Audi owners would change to Genesis based on my experience so far.

And everyone please spare me with the "You didn't pay for that" crap. I never demanded anything from Hyundai or Genesis that I didn't pay for. They are the ones who claim that Genesis is supposed to be a luxury brand, so they have something to prove. Treating your existing customers better would certainly go a long way into proving that that claim is actually justified.

 

[Mark_888]

Yeah, I claim to be an early adopter. Congratulations on buying a car in 2009! I have purchased/leased three cars since then.

I can guarantee you that my net worth (and liquid net worth) is higher than yours.

In the last 12 months, I only drove 2,700 miles, and now have 55,748 on the OD of my Genesis. I don't need a new car yet. But when I do, I will pay cash as always.

 

[Mark_888]

I am interested in the concierge service, because I don't want to waste my time waiting for an oil change and tire rotation in a waiting room at the dealership with a bunch of people who need to watch "Judge Judy" or other TV shows created for the less evolved crowd at full blast.

Then you should have bought an Equus, which has had concierge service since day one in the USA.

 

[williakz]

There's only one way to settle this: who's got a ruler?

 

[Mark_888]

There's only one way to settle this: who's got a ruler?

Probably going to need a yardstick.

 

[williakz]

You win by acclamation!

 

[AustinTX]

I can guarantee you that my net worth (and liquid net worth) is higher than yours.

In the last 12 months, I only drove 2,700 miles, and now have 55,748 on the OD of my Genesis. I don't need a new car yet. But when I do, I will pay cash as always.

Mark,

Your obvious super abilities (mind reading, in addition to determining peoples net worth via Internet super rays), plus the total lack of an actual response to my points have led me to the conclusion that responding to you is about as useful as talking to the wall in my office.

Enjoy your fantastic car, your enormous wealth and your abundance of spare time trolling around this forum.

 

[Mark_888]

Mark,

Your obvious super abilities (mind reading, in addition to determining peoples net worth via Internet super rays), plus the total lack of an actual response to my points have led me to the conclusion that responding to you is about as useful as talking to the wall in my office.

Enjoy your fantastic car, your enormous wealth and your abundance of spare time trolling around this forum.

I did respond to your points:

1. There is no such thing as a free lunch. I doubt that future G80 buyers want the cost of providing all those things for free to previous Hyundai Genesis owners included in the price of their new G80.

2. You should have bought an Equus if you wanted concierge service. Was an Equus too expensive for you?

 

[kn5owa]

I can guarantee you that my net worth (and liquid net worth) is higher than yours.

I will pay cash as always.

I believe it's "net worth" and "liquid assets", your liquid assets being part of your net worth, along with your dog, your wife, etc.

I pay cash too - doesn't get you anything nowadays - the sales hustlers prefer that you finance & go for the add-ons => namely add-on warranties, mudflaps, nitrogen/tires etc.

p.s., If I pay cash, or otherwise, can I get a V8 on my new G80? That's all what counts for low net worth me.