Do you know that there are now two brands of Genesis cars?

[cleex024]

I don't disagree with your overall message - If anything, I think many of us want Genesis to succeed as a Brand and are just concerned with how they are going about it and with what seem to be missteps that could derail them - that's all.

Overall it's good car (except the sunroof design) and a great value, but in my personal experience, a huge disappointment in the dealer service departments - both in terms of quality of work and integrity. I was hoping that spinning off Genesis will improve that aspect of ownership - we'll see.

I will agree that I don't trust any of the Hyundai techs to do good work on my car even a simple oil change but tell you the truth I don't trust anyone. I've had guys at bmw screw things up and if I had a choice I would do everything myself but I don't have the time lol.

But the bmw, mb, lexus etc techs do have a lot more training and are better qualified to do the job right but most people get lazy and don't finish it off right or take angles.

Genesis has a long ways to go but I believe they are taking the right steps...they can't make everyone happy as that would take too much time, money, effort and might go bankrupt while trying to please everyone. people just have to realize they can't have everything and have to just accept certain things.

Don't get me wrong though...if they have specialized genesis techs at each of the qualified dealers then that is who I want working on my car and not some guy they found off the streets to do oil changes. I hope the best for genesis as I am really digging their new designs for the car and the value...but I'm pretty sure I'll be getting rid of this car in 2 years to upgrade to another genesis or something better. That new s class is something else...the upgraded leather and leather on all the trim is ridiculous...but of course that also costs like 120k+

 

[Mark_888]

How would you characterize the following? Civil? Respectful?

Responding to things I disagree with, along with the reason why I disagree.

Again, your tactic has been displayed time and time again. The example above is a personal attack against anyone in this thread that has a different viewpoint than yours. "crybaby's"? Really?

With so many posts, I suspect you don't even realize how you come across anymore (most likely you couldn't care less).

Here's my point - you seem to look at buying a car as a transaction. Buy it and be done short of service. Hyundai cannot be successful if it follows that approach. They MUST focus on the LTV of a customer. To do so, they must invest in building brand loyalty. They have (had) brand loyalty from Genesis owners but if they decide to abandon them, they will most likely lose them. Not just lose them as future customers but more importantly, lose them as brand champions. It is not smart. But if you only look at the near-term costs, then being smart is not high on the priority list.

Crybaby's? Yes really. I don't think you give a damn about Hyundai. You just want something for free that you didn't pay for. I could be wrong, but that's my opinion.

There seems to be a lot of this going around on this forum, such as people who want warranty service performed on their car after the warranty has clearly run out. Or someone who threatens to sue Hyundai, after having his rear suspension "repaired" due to a an accident, and then the tires don't wear evenly.

I am not really even sure what it is you want Genesis Motors to do for you. You want free oil changes for 3 years - 36K miles? You want a fancy waiting room (that probably doesn't exist yet)? There are probably not going to be a lot (and maybe none) Genesis dealers with separate facilities until after you sell your car anyway, so I don't know what the complaints are about. Current Hyundai Genesis owners are not losing anything that they paid for by having a separate brand starting in 2017.

Regarding brand loyalty, the 2009-2016 Hyundai Genesis is a Hyundai in the USA (but not in Korea). That was a conscious decision made by HMA. HMA tried to fight the replacing of the flying H on the trunk with the KDM wings, and at one time threatened dealers who did this.

I find it hard to believe that someone looking for a car in 2017 or later, who previously owned a Hyundai Genesis, would not consider a Genesis Motors vehicle just because they weren't grandfathered into the extra benefits from Genesis Motors when they split off from Hyundai. I personally don't view the world through a rear-view mirror, and I try and look toward the future.

Basically, what you are saying is because I disagreed with your statements, and offered arguments as to why I thought you were wrong, that I have somehow insulted you or treated you without respect. Nothing could be further from the truth. Somehow you think you have the right to post anything you want, and go unchallenged when others disagree with you.

 

[Mark_888]

Overall it's good car (except the sunroof design) and a great value, but in my personal experience, a huge disappointment in the dealer service departments - both in terms of quality of work and integrity. I was hoping that spinning off Genesis will improve that aspect of ownership - we'll see.

Unfortunately, there is very large correlation between the fact that the Hyundai Genesis has been a great value (especially based on selling price, and not just MSRP), and the fact that dealer service is usually mediocre at best.

I personally doubt that Hyundai has some magic formula for building cars, that compare in terms of quality and features with cars that cost much more. If they offered the same customer experience as the other luxury brands with separate dealerships, the net selling price is likely to be noticeably higher than it has been when sold as Hyundai.

 

[Jaeger]

^^^ Amen to all of that.

 

[markpoisson]

Responding to things I disagree with, along with the reason why I disagree.


Crybaby's? Yes really. I don't think you give a damn about Hyundai. You just want something for free that you didn't pay for. I could be wrong, but that's my opinion.

There seems to be a lot of this going around on this forum, such as people who want warranty service performed on their car after the warranty has clearly run out. Or someone who threatens to sue Hyundai, after having his rear suspension "repaired" due to a an accident, and then the tires don't wear evenly.

I am not really even sure what it is you want Genesis Motors to do for you. You want free oil changes for 3 years - 36K miles? You want a fancy waiting room (that probably doesn't exist yet)? There are probably not going to be a lot (and maybe none) Genesis dealers with separate facilities until after you sell your car anyway, so I don't know what the complaints are about. Current Hyundai Genesis owners are not losing anything that they paid for by having a separate brand starting in 2017.

Regarding brand loyalty, the 2009-2016 Hyundai Genesis is a Hyundai in the USA (but not in Korea). That was a conscious decision made by HMA. HMA tried to fight the replacing of the flying H on the trunk with the KDM wings, and at one time threatened dealers who did this.

I find it hard to believe that someone looking for a car in 2017 or later, who previously owned a Hyundai Genesis, would not consider a Genesis Motors vehicle just because they weren't grandfathered into the extra benefits from Genesis Motors when they split off from Hyundai. I personally don't view the world through a rear-view mirror, and I try and look toward the future.

Basically, what you are saying is because I disagreed with you statements, and offered arguments as to why I thought you were wrong, that I have somehow insulted you or treated you without respect. Nothing could be further from the truth. Somehow you think you have the right to post anything you want, and go unchallenged when others disagree with you.

You have no idea what you speak of when it comes to what I believe. I very much care about Hyundai and have been a vocal advocate for them. I want Hyundai to succeed in this and prove how far they've come since the 80s. On top of that, I am not looking to get something I didn't pay for. I paid for a car that was promoted above its stablemates. Why did Hyundai set up a separate customer service number strictly for Genesis owners? Because they acknowledged its position as a luxury sub-brand on its way to full fledged brand.

It is amazing how you call out others on exactly what you yourself do. I am perfectly fine with you and others disagreeing with my position. I expect it in fact. That said, I believe it is YOU who has a problem with others disagreeing with you. You put down others and tell them to "sell their car and move on" if they're not happy.

What I DO have a problem with though is the way you do it. Do you think I am alone in this view? Clearly in your 10k posts, you have come across others who have written you off....or called you out on your 'style'.

As others have said, all of this back and forth is nothing more than pontificating on what we think will happen. Until we know more, no one can say for sure what the outcome will be.

I am done with this thread. I'll leave it to you to comment on every thread on this board and get into it with others. Best of luck to you.

 

[Mark_888]

You put down others and tell them to "sell their car and move on" if they're not happy.

I express my disagreement at times with others. I may also tell people at times to sell their cars and move on if they are not happy. But the two are not related.

In this case, it seems you are (I assume) OK with the product, but don't like the fact that you will not be grandfathered into extra services offered on 2017 models that you did not pay for.

Whatever. If you are really that upset about it, I would recommend moving on. It is not worth getting upset about.

Now, if there was a problem with your current Hyundai that they were not fixing properly, and it was under warranty, then you have every right to demand they fix it, and I would not expect anyone to simply "move on" in those circumstances.

 

[markpoisson]

Now, if there was a problem with your current Hyundai that they were not fixing properly, and it was under warranty, then you have every right to demand they fix it, and I would not expect anyone to simply "move on" in those circumstances.

First of all, I said no more posts but I wanted to respond. I am not looking for Hyundai to revert and give me free scheduled service. I already have 53K on my car so it is moot. My warranty is almost up too. I am not looking for anything except the recognition that the 1G and 2G Hyundai Genesis models are legitimate Genesis models regardless of the fact that they were built prior to the formal launch. Your final comment is spot-on. I would expect and demand that I can bring my Hyundai Genesis into a Genesis service center (whenever they are available) and have competent techs work on the car and be treated to the level of service afforded the G models. For those 2015/16 owners still under warranty, I would want the warranty work done at the Genesis dealership (or at least under the Genesis umbrella if at a co-located Hyundai service facility which I suspect will be what happens at first).

Lastly, I am not upset. It is what it is. But, as someone who is passionate about the product and company, I'd like to see it succeed. That's it.

 

[trespinosranch]

I actually love this thread. The argument on both sides is excellent. Sort of like a well prepared court proceeding.

In any event, in my 6 months of Genesis (Hyundai) ownership, I'm impressed with the quality of the car (if all the switches, buttons, & levers worked as designed) and super disappointed with the dealership experience.

Sitting in chairs, at the dealer, with ripped upholstery is minor compared to the service advisors who fail to write up your work order based on your observations. IE: I presented a video of the rain sensing wipers not swiping during heavy downpours. That fact was omitted from the work order (2 different times) and the tech says "sprayed water on windshield and worked as it should". Then they delivered the car still dripping wet in 90 degree sunshine.

After reading every post in this thread, I guess I now know why the car is so much cheaper than a comparably equipped car from Audi, MBZ, BMW, etc.

 

[Jaeger]

I actually love this thread. The argument on both sides is excellent. Sort of like a well prepared court proceeding.

In any event, in my 6 months of Genesis (Hyundai) ownership, I'm impressed with the quality of the car (if all the switches, buttons, & levers worked as designed) and super disappointed with the dealership experience.

Sitting in chairs, at the dealer, with ripped upholstery is minor compared to the service advisors who fail to write up your work order based on your observations. IE: I presented a video of the rain sensing wipers not swiping during heavy downpours. That fact was omitted from the work order (2 different times) and the tech says "sprayed water on windshield and worked as it should". Then they delivered the car still dripping wet in 90 degree sunshine.

After reading every post in this thread, I guess I now know why the car is so much cheaper than a comparably equipped car from Audi, MBZ, BMW, etc.

I'd MUCH rather spend money on the actual product than posh couches in the service area and " free" loaners.

I'd GLADLY take $10k off the price of a Lexus and have it services at a lowly Toyota dealership with all the Corollas if that was on offer.

 

[trespinosranch]

I'd MUCH rather spend money on the actual product than posh couches in the service area and " free" loaners.

I'd GLADLY take $10k off the price of a Lexus and have it services at a lowly Toyota dealership with all the Corollas if that was on offer.

Yeah, but if the car never works as designed I would rather pay extra and only have to go to the dealer for scheduled maintenance.

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[PMCErnie]

I still dont get all of those that are saying they are getting treated badly from Hyundai/Genesis...how are you being treated badly besides some of the incompetent dealers for service? Everything mentioned seems to be from hearsay and speculation. Why dont we actually just wait to see how we get treated in the future.

Also for those that say you came from lexus or whatnot better brands and might switch back because of service I just dont get it...did you think hyundai was gonna have equal service that of lexus, mb, bmw, etc? you knew that you were buying into a brand that sucks right? But you bought the car because of the features and how nice the car was and priced compared to other luxury brand cars.

I mean I was looking at all these other cars too and didnt even consider the genesis as I didnt know about it...but after reading reviews on the car and test driving it I was sold on the car. however the dealer I went to test drive it sucked and even though it sucked I still bought the car because i loved the car. im pretty sure most of you did the same thing.

Well said. These hand-wringers are funny to listen to, though.

 

[cleex024]

First of all, I said no more posts but I wanted to respond. I am not looking for Hyundai to revert and give me free scheduled service. I already have 53K on my car so it is moot. My warranty is almost up too. I am not looking for anything except the recognition that the 1G and 2G Hyundai Genesis models are legitimate Genesis models regardless of the fact that they were built prior to the formal launch. Your final comment is spot-on. I would expect and demand that I can bring my Hyundai Genesis into a Genesis service center (whenever they are available) and have competent techs work on the car and be treated to the level of service afforded the G models. For those 2015/16 owners still under warranty, I would want the warranty work done at the Genesis dealership (or at least under the Genesis umbrella if at a co-located Hyundai service facility which I suspect will be what happens at first).

Lastly, I am not upset. It is what it is. But, as someone who is passionate about the product and company, I'd like to see it succeed. That's it.

But I dont get this post...why wouldnt you be able to go to a Genesis dealer in the future and get your car worked on? I can take my Genesis to a MB dealer and they will fix whatever I ask them to fix...it will just cost more money.

Even when they finally get separate dealerships (pretty sure your 15 or 16 hyundai genesis will be out of warranty then then) I dont see why Hyundai/Genesis wouldnt do warranty work at that shop. I am pretty confident that if they opened up separate Genesis shops tomorrow they would let you take your Hyundai Genesis there to get warranty work.

I dont think it matters to them which dealer you get your work done...and im pretty sure they would want you to take your Hyundai Genesis to a competent/trained Genesis tech to work on the vehicle as it would be more cost efficient to have the work done the right way the first time.

 

[Rick5086]

I will agree that I don't trust any of the Hyundai techs to do good work on my car even a simple oil change but tell you the truth I don't trust anyone. I've had guys at bmw screw things up and if I had a choice I would do everything myself but I don't have the time lol.

But the bmw, mb, lexus etc techs do have a lot more training and are better qualified to do the job right but most people get lazy and don't finish it off right or take angles.

Genesis has a long ways to go but I believe they are taking the right steps...they can't make everyone happy as that would take too much time, money, effort and might go bankrupt while trying to please everyone. people just have to realize they can't have everything and have to just accept certain things.



Don't get me wrong though...if they have specialized genesis techs at each of the qualified dealers then that is who I want working on my car and not some guy they found off the streets to do oil changes. I hope the best for genesis as I am really digging their new designs for the car and the value...but I'm pretty sure I'll be getting rid of this car in 2 years to upgrade to another genesis or something better. That new s class is something else...the upgraded leather and leather on all the trim is ridiculous...but of course that also costs like 120k+

I can't believe this thread is still going. When I took delivery of my 2015 V8 in March of 2016 for a sale price of $38,500. The dealer rep showed me the service area. Sadly, I noted there were no hostesses to take my order for breakfast or lunch, there were no pool tables, indoor golf driving ranges, no laptops for me to use, no loaner Jaguars for me to use. Dam, I wasn't at a Ray Catina dealership in New Jersey. I was at Hyundai dealer, and I was buying a pretty nice car for half the price of a Jaguar. Get over it, the title for your car says "Hyundai". You bought what you bought, knowing what you were getting in terms of service and perks. Now that Hyundai has a different package, what makes you think you are entitled to it?
It will be years before the Genesis brand has the kind of service that is available at true premium brand stores. It took Lexus years to establish a dealer network and customer experience that you think Hyundai is depriving you of.

 

[cleex024]

I can't believe this thread is still going. When I took delivery of my 2015 V8 in March of 2016 for a sale price of $38,500. The dealer rep showed me the service area. Sadly, I noted there were no hostesses to take my order for breakfast or lunch, there were no pool tables, indoor golf driving ranges, no laptops for me to use, no loaner Jaguars for me to use. Dam, I wasn't at a Ray Catina dealership in New Jersey. I was at Hyundai dealer, and I was buying a pretty nice car for half the price of a Jaguar. Get over it, the title for your car says "Hyundai". You bought what you bought, knowing what you were getting in terms of service and perks. Now that Hyundai has a different package, what makes you think you are entitled to it?
It will be years before the Genesis brand has the kind of service that is available at true premium brand stores. It took Lexus years to establish a dealer network and customer experience that you think Hyundai is depriving you of.

Years? maybe decades lol.

and yeah crazy this thread is still going but then again...it really has only been 4 days lol and its how many pages long?

this is the hottest topic of this section of the forums...which is kind of sad

 

[danygenesis]

I express my disagreement at times with others. I may also tell people at times to sell their cars and move on if they are not happy. But the two are not related.

In this case, it seems you are (I assume) OK with the product, but don't like the fact that you will not be grandfathered into extra services offered on 2017 models that you did not pay for.

Whatever. If you are really that upset about it, I would recommend moving on. It is not worth getting upset about.

Now, if there was a problem with your current Hyundai that they were not fixing properly, and it was under warranty, then you have every right to demand they fix it, and I would not expect anyone to simply "move on" in those circumstances.

You are a high net worth stupid poor guy than dont even own a 2G spending all the time attacking people that disagree with you in this forum and I'm not the only one complaining about that. Because of people like you my visits to this forum are far less that what it should.
Why don't you shut your mouth a little bit or go find a job, a girlfriend or boyfriend to spend your time instaed of being harassing forum members that the only thing they want to do is having a friendly conversation about the car they own and YOU DON'T.

 

[Rick5086]

I've only had my car for 5 months, and when I brought it in for the first oil change ( the dealer included a few free oil changes) , the staff was friendly, competent , and the customer waiting area was clean and comfortable. There were cold and hot drinks available, along with packaged snacks. All in all an adequate experience. However, it was considerably downscale from the customer experience at Jaguar and MB. While I might have longed for a double espresso, delivered by an attractive young woman, I knew that I would not be getting a service bill for something in the order of $1000.
I can always stop at Starbucks!
Be careful what you wish for. Premium brands and premium customer experiences come with premium prices. While the experience was always upscale at the Jag or MB dealer, you always knew that you were paying for it.

 

[YEH]

OK - the tone here is getting a bit too testy.

But there seems to be some misinformation and confusion behind some of it.

1st off - the Hyundai Genesis sedan cannot retroactively be made the Genesis G80, there are legal reasons as to why Hyundai can't do this.

For instance, back when Lexus models were still being sold as Toyotas in Japan or present-day with the Infiniti Q70 being sold in Japan as the Nissan Fuga or the Acura NSX being sold as the Honda NSX - one can't just grey market import (if one were able to) the Cima or JDM NSX and have your papers reflect them being an Infiniti or Acura - and they would not be getting the same warranty coverage, etc. as the USDM versions.

But that doesn't mean one can't take it to an Infiniti or Acura dealership to have it serviced.

There's nothing to stop Genesis sedan owners from taking their car to a Genesis dealership for service down the road (a few years off into the future at the very least) as dealerships make more of their $$ on service than new car sales these days.

Just won't be able to get warranty work done there, but by the time most owners will have a Genesis dealership nearby, likely will be out of the warranty period.

For the near future, the same mechanics certified to work on Genesis brand models will be the ones also working on the Genesis and Equus.

And for the dealerships which have already have a separate/more premium service/waiting lounge - I'm sure that Genesis, Equus will continue to get the key, with the addition of future G80, G90, etc. owners.

Genesis owners can't complain at all about not getting the valet service, loaner cars, etc. - as the price for those services were not included in their purchase price (was included in the purchase price for the Equus which is why the Equus is closer in price to the LS460 than the Genesis is to the GS).

Actually, for those dealerships which had built out a separate lounge, it was kinda a bonus for Genesis owners.

Now, as stated before, this is not the most fortuitous in terms of timing due to models being at different points in their respective life-cycles.

The Toyota FR-S will share space on the lots with Scion FR-S for some time and the mid-segment 3G Cadillac CTS shared some time on the lots w/ the entry-level 2G Cadillac CTS (even longer w/ the coupe and wagon body-styles).

Maybe Hyundai should have moved up the MCE for the 2G Genesis (Hyundai has a lot on their plate right now in terms of product development, so that might be asking too much) so that the G80 would have been launched w/ changes to the sheetmetal, but then that would have early buyers of the 2G Genesis complaining about the short life-cycle for their sheetmetal being the newest.

The other option would have been to delay the launch of the G80 until after the normal course of the MCE, but then the launch of the Genesis brand would have just been about the G90 and would have been awkward to have the still Hyundai branded Genesis being sold on the same lots.

 

[LOVEMYSWEETNESS]

I stirred up this discussion so I'd like to make a few comments. First, I took possession of my 2015 Ultimate in Late December 2014. At that time, there was no discussion or indication that the Genesis and Equus would, at one time, be "spun off" into another entity. I could not understand why this would not be the case, but was informed that at the latest dealers' meeting, no plans had been discussed re. this potential new line.
Second, the Hyundai dealers that have sold Equus in the past have paid a substantial premium and made concessions or will make concessions in order to properly display and sell the vehicle. I have heard $250,000 as the dealer buy-in, plus building improvements to sell the Equus. The former Equus dealers will now be the Genesis dealers. You will not be able to purchase the Genesis at a former non-Equus dealer, so you won't see much of the G80 next to the Gen 2, as I suspect they will be pushing those out the door as quickly as possible. I know this because I have searched for dealers in my area, and the only Genesis dealer that is available is the former Equus dealer.
This dealership group owns a Chevrolet Cadillac dealership and a Hyundai dealership, next door to each other. Yesterday, I received a card entitling me to "VIP Services" on a vehicle purchase, test drive, and trade in appraisal all at my home or office, as well as home or office pick-up and delivery for service and maintenance. They still refer to the dealership as Hyundai, but have assigned a "concierge salesman" to provide a luxury experience to VIP customers, regardless of brand purchased.
Having owned a Cadillac, IMHO, they should spend less money on their "those who dare" commercials and more on dealers with brains. The Cadillac dealership was not as nice as the Hyundai dealership where I purchased my Genesis (no, did not buy from same group), the salespeople were incompetent and unethical, and the product was unsafe to drive. For an American luxury brand, no place to sit while waiting, no coffee, no snacks, buy your own water, no TV, shuttle drivers who complained about how underpaid they were and drove vehicles that were falling apart, and technicians who wouldn't even try to solve your problems until the words "Lemon Law" were raised.
I have also co-owned a Jaguar with my spouse and, while I agree that the service waiting rooms were nice, we spent too much time and money in them,
I have had very few problems with my Genesis. The service department I use locally (and it sounds as if I am lucky -- mine has a 4.4 star rating) has been wonderful. Respectful, courteous, attentive. Sometimes, I feel like saying, "it's OK. This issue doesn't impact me," but they want to make certain that they address every service bulletin and technical advisory. I truly cannot complain. They provide comfortable seating, wifi, cable TV, coffee and drinks, and even the occasional pastry. For the difference in sales price and in the cost of service, we are so lucky.
When I was looking for this car, there were few that met my need for dual fully functional power front seats with lumbar in each, as well as all the various driver assistance technology. I could have purchased any one of them, but I am more interested in functionality (and before anyone says it, the Jaguar was a gift to my spouse) than brands , Nothing came close to the Genesis as far as value.
I guess Hyundai spoiled us by treating us so well -- the special phone lines, the occasional Genesis gifts, their willingness to go above and beyond to keep owners happy -- that I found being told now that we are second class owners to be demeaning. Before you start in on me, I bought way before many of you Gen 2 owners, and had no idea that there would be a new line, I hoped this would happen and just assumed we would go along with it.
Enough of my sermons on the mount. I apologize to all of you who have wasted your precious time debating this topic. Frankly, after spending almost an entire year at the service department of an American luxury automaker, all the time I want to invest in service is an oil change!

 

[Jaeger]

But I dont get this post...why wouldnt you be able to go to a Genesis dealer in the future and get your car worked on? I can take my Genesis to a MB dealer and they will fix whatever I ask them to fix...it will just cost more money.

Even when they finally get separate dealerships (pretty sure your 15 or 16 hyundai genesis will be out of warranty then then) I dont see why Hyundai/Genesis wouldnt do warranty work at that shop. I am pretty confident that if they opened up separate Genesis shops tomorrow they would let you take your Hyundai Genesis there to get warranty work.

I dont think it matters to them which dealer you get your work done...and im pretty sure they would want you to take your Hyundai Genesis to a competent/trained Genesis tech to work on the vehicle as it would be more cost efficient to have the work done the right way the first time.

Exactly correct. One guy says you won't be able to take your car to a new stand alone Genesis dealer (of which none exist) - this quickly gets accepted as fact and all of a sudden guys are declaring they are dumping their cars. This is teen level drama, without a doubt.

 

[Jaeger]

Be careful what you wish for. Premium brands and premium customer experiences come with premium prices. While the experience was always upscale at the Jag or MB dealer, you always knew that you were paying for it.

Spot on. I for one hope they don't bother with separate dealerships because the cost will be passed on to me when it comes time to buy my next Genesis. My car is services while I'm at work. I get dropped off and picked up from the train station by the dealership shuttle. I really don't care how posh the service area is - I'm not looking to spend leisure time there.