Do you know that there are now two brands of Genesis cars?

[jimb100]

I think it will be interesting to see what happens when the new Genesis Motors is fully implemented.

Most of the current buyers of the Hyundai Genesis are Hyundai type buyers. Don't care about plush waiting rooms and perks. It's all about the price.

I would guess if the price of the Genesis goes up to meet luxury competition, we'll be shopping elsewhere.

 

[cleex024]

I think it will be interesting to see what happens when the new Genesis Genesis is fully implemented.

Most of the current buyers of the Hyundai Genesis are Hyundai type buyers. Don't care about plush waiting rooms and perks. It's all about the price.

I would guess if the price of the Genesis goes up to meet luxury competition, we'll be shopping elsewhere.

Maybe or maybe not...I highly doubt the genesis will be priced similarly unless it becomes equal or better as a car and service.

Korean companies do seem to copy a lot to get into a certain market...but then somehow end up on top. After the launch of this g2 the future looks pretty good for genesis...didn't think Hyundai really could pull off such a nice car.

 

[Jaeger]

I think it will be interesting to see what happens when the new Genesis Genesis is fully implemented.

Most of the current buyers of the Hyundai Genesis are Hyundai type buyers. Don't care about plush waiting rooms and perks. It's all about the price.

I would guess if the price of the Genesis goes up to meet luxury competition, we'll be shopping elsewhere.

I'd modify that slightly. Certainly in my case (and I suspect I am not alone) the Genesis purchase was driven by value - or the ratio of quality to price. It's pretty much unbeatable in this car.

That's different from saying "It's all about price", though. The merits of the vehicle itself in combination with a price that made some competitors just look bad are what sealed the deal for me. A comparably equipped Lexus GS 350 AWD would have been around $14k (Canadian) more expensive and I just absolutely could not see that kind of difference between the vehicles themselves.

Now yes, the Lexus dealership was more posh, the service seating more plush and the "free" coffee and croissants were no doubt delish. But I can buy a lot of damned coffee and croissants for $14k.

So for me, the whole "luxury experience" is mostly a bunch of orchestrated sucking up and ego-stroking that I can definitely do without and MOST definitely am not interested in spending a lot of money on. For service I expect courtesy, professionalism and honesty. I got that from my Hyundai dealership for the 5 years I had my Sonata, and had the same from the Nissan dealership where I serviced my Altima and Maxima before that. You shouldn't HAVE to pay more for that, and I don't WANT to pay more for frills that hold no value to me whatsoever.

But it's a tough position for the manufacturer - because I am not everyone - and clearly, for some, being greeted by a grinning fashion model wannabe and gulping down "free" coffee and treats and getting a "free" loaner for the hour and a half your car will be in for service does really matter. And all that stuff sure as hell 'aint free.

 

[chris41]

I avoid the dealership like going to the doctor....I don't go unless I have to. I can count the number of times I've gone to either on one hand over the past 5+ years. I even had a Chrysler....considered bottom of the barrel in terms of quality, and I still never had to go to the dealership with almost 100,000 miles on my car. I hope for the same with my Hyundai...oops, my bad....my Genesis!

Service departments vary in terms of quality and customer service. I usually go to the closest one nearby, but I'll drive a few extra miles if I need to. I also usually just drop it off and pick up my car later that day.

All I ever look forward to is coffee and a bathroom should the coffee kick in.

The handwriting is on the wall...in a few years I won't be able to afford a new Genesis again. So for now, my 2015 Ultimate makes me feel like I bought Apple stock back in 1980.

 

[Jaeger]

The handwriting is on the wall...in a few years I won't be able to afford a new Genesis again. So for now, my 2015 Ultimate makes me feel like I bought Apple stock back in 1980.

That was rather well put. But I am hoping they won't go nuts with pricing. Confirmed umbers aren't out yet, but the talk from the early reviews is that pricing on the G90 won't be overly ambitious - which is encouraging. We shall see.

 

[Sal Collaziano]

This discussion is actually more tame than I expected it to be by now but that DOESN'T mean I'm happy with a lot of things I've seen written here. Some of you most certainly need to read my pledge.

I've been noticing a lot of bad attitudes and chips on shoulders that I'm not going to sit back and continue to allow. Please either re-learn how to be respectful when you're discussing differences with others. It's a rule here.

In any event - some of you think there's nothing special that comes with service from more expensive brands. I've owned luxury branded cars in the past and I'm very familiar with the experiences on both sides.

It's not only about tea and crumpets at one dealer and hotdogs and popcorn at another. The service people are better at the more expensive, luxury dealerships. I have a Honda Accord with rain sensing wipers that don't work. All they do is operate the way everyone's intermittent wipers do. When I brought my Accord to the Honda dealership asking them to get them working as they should be:

1. They absolutely cannot tell there's a problem
2. They blamed whatever I must be seeing wrong on my tinted windshield

I ALWAYS put a light 50% tint on my windshield to keep some of the insane Florida sun out. I have NEVER had a problem with rain sensing wipers on ANY of my cars with this exact same type of tint on my windshield. Their response was, "Dude! Your windshield is tinted!"...

Dude?

And the problem was there from day one BEFORE I tinted the windshield. These customer service people aren't experienced or trained well enough to figure out the problem - or even CONSIDER that I, their customer, may actually be HAVING a problem and that they're WRONG about me just imagining it. And I'm not the only one experiencing this issue. I explained what other people are doing to resolve the problem (disconnect the battery and reconnect it) - but they won't do it. It's not a permanent fix - but should work well for awhile. I put Rain-X on my windshield and forgot about it. But it's my first and last Honda...

At Lexus, Mercedes-Benz, BMW or Audi - the problem would have been solved that day.

 

[Jaeger]

In any event - some of you think there's nothing special that comes with service from more expensive brands. I've owned luxury branded cars in the past and I'm very familiar with the experiences on both sides.

It's not only about tea and crumpets at one dealer and hotdogs and popcorn at another. The service people are better at the more expensive, luxury dealerships.

Yes, it's more than tea and crumpets. As I said, first rate service is fundamentally about courtesy, professionalism and honesty. You don't need to go to a luxury brand to get that. I've had it in spades from my Hyundai and Nissan dealers. My wife's Honda dealership is terrific in the service area - sales too, for that matter. Her Toyota dealership where she serviced her old Corolla was bloody awful, though.

Conversely my office colleague who drives a previous gen Mercedes E-class thinks his service department blows - basically treats him with condescension and considers him little more than a walking wallet. Not very luxurious. He says the Infiniti dealer where he takes his wife's car is far better. You can find variability on both sides of the fence. All luxury car service facilities are not better at those fundamentals than all mainstream brand service centers. But they do universally have better tea and crumpets.

 

[Sal Collaziano]

It definitely does depend on the dealership. But far, far more often than not you're going to be treated much better at, say, a Lexus dealer than a Toyota dealer. It's basically the norm to expect this.

That being said, it really does come down to the dealership and the way the owner wants the customers treated. If the owner treats the customers well - and sells good products - they'll have more customers, make more money and will be able to afford a better staff.

Some Mercedes-Benz dealerships treat you like you're very lucky to be in their presence. I've seen this at some Audi dealerships as well. And to a lesser extent, BMW. Lexus always does a phenomenal job of making you feel right at home...

Yes, it's more than tea and crumpets. As I said, first rate service is fundamentally about courtesy, professionalism and honesty. You don't need to go to a luxury brand to get that. I've had it in spades from my Hyundai and Nissan dealers. My wife's Honda dealership is terrific in the service area - sales too, for that matter. Her Toyota dealership where she serviced her old Corolla was bloody awful, though.

Conversely my office colleague who drives a previous gen Mercedes E-class thinks his service department blows - basically treats him with condescension and considers him little more than a walking wallet. Not very luxurious. He says the Infiniti dealer where he takes his wife's car is far better. You can find variability on both sides of the fence. All luxury car service facilities are not better at those fundamentals than all mainstream brand service centers. But they do universally have better tea and crumpets.

 

[Jaeger]

It definitely does depend on the dealership. But far, far more often than not you're going to be treated much better at, say, a Lexus dealer than a Toyota dealer. It's basically the norm to expect this.

That being said, it really does come down to the dealership and the way the owner wants the customers treated. If the owner treats the customers well - and sells good products - they'll have more customers, make more money and will be able to afford a better staff.

Some Mercedes-Benz dealerships treat you like you're very lucky to be in their presence. I've seen this at some Audi dealerships as well. And to a lesser extent, BMW. Lexus always does a phenomenal job of making you feel right at home...

True - Lexus has well earned their rep. for excellent service, and in the case of that brand, you can generally expect to be treated better across the board.

 

[Mark_888]

True - Lexus has well earned their rep. for excellent service, and in the case of that brand, you can generally expect to be treated better across the board.

I am sure all of that is true. But what made Lexus a luxury brand was their superior reliability, which ironically means owners spend less time at the dealership.

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[trespinosranch]

I am sure all of that is true. But what made Lexus a luxury brand was their superior reliability, which ironically means owners spend less time at the dealership.

I've had 3 Lexus vehicles over the years (2004, 2013, 2014, I think). And Mark is right, I spent less time at the dealer than any other vehicle I have owned. One Lexus had a couple of recalls but besides that I was only there for scheduled maintenance.

The nice part of the Lexus dealer maintenance is you make an appointment with a firm time (a technician is scheduled for your time slot) and your loaner is waiting out front. When they tell you your car will be done by a certain time it always is and it's washed and vacuumed.

I like switching car brands so here I am in a Genesis now but I sure do miss Lexus. I do not like the way Lexus switched to the spindle front grill or I would probably be researching the GS or ES.

 

[Mark_888]

I do not like the way Lexus switched to the spindle front grill.

Seems like both Lexus and Acura went off the deep on front grills. However, I noticed that the 2017 Acura MDX lost the "beak" so maybe there is hope for them.

 

[Sal Collaziano]

I am sure all of that is true. But what made Lexus a luxury brand was their superior reliability, which ironically means owners spend less time at the dealership.

I really don't agree that what made Lexus a luxury brand is it's superior reliability. Because Toyota - and to a lesser extent Honda - have had that reliability reputation for a long time. Lexus vehicles are "luxurious". Yes, luxury is getting more and more blurred these days with cars like the Kia Optima being pretty luxurious - and the new Kia Cadenza being a truly impressive entry-level luxury automobile. But in 1989, the Lexus LS was a truly luxurious automobile...

Owners do spend less time at the dealership. But many Lexus owners love the perks that BRING them there more often than they would be at other brands. For example, free car washes. You can stop by every day if you want - and they'll wash your vehicle - for free. I stopped there PLENTY of times to drop off my car for a free wash, coffee and snack.

Even BMW treats it's customers like gold. You go by for whatever reason (even to look at their cars) and eat a free breakfast, lunch or dinner. Many BMW dealerships have a cafeteria where you order your food - and just eat it. No paying. No tipping. Luxury means more than getting a free coffee or donut.

Seems like both Lexus and Acura went off the deep on front grills. However, I noticed that the 2017 Acura MDX lost the "beak" so maybe there is hope for them.

Lexus sales seem to say people are liking that new front grille treatment...

 

[Jaeger]

Well the German manufacturers certainly prove that you can be a luxury brand without stellar reliability.

 

[cleex024]

Well the German manufacturers certainly prove that you can be a luxury brand without stellar reliability.

lol yeah thats true...but ive had a new 2005 e46 m3 and 2008 335i and both were super reliable...and that 335i was not driven lightly with all sorts of mods...only thing to go wrong was the water pump but that was sort of a given. i know the german brands have a bad rep for being unreliable, but i think that was in the old days...i think they have become much better.

also i just got back from the new hyundai dealership close by to get something looked at and they told me they were going to have loaner cars available soon...and they are going to be for genesis brand owners and hyundai genesis owners.

But then i thought about it and wondered why dealerships have loaners and its because they want you to come in to their dealerships with your problems. im sure that the manufacturers give the dealers some kind of incentive to do this, but even if it wasnt the dealers make out like a champ by them doing work on your cars especially the "luxury" brands.

I know BMW charges $150/hr for labor to work on cars and trust me if you went in only for an oil change on your bmw they will not give you a loaner...they arent that nice. its only for warranty work that will take more than a few hours. Ive even seen high end body repair shops give out their own loaners if they are doing a specialized job for you...and you are paying for it on the back end somewhere.

so it looks like they will be giving out loaners to any kind of genesis owner, but whether they will pick you up or not will be up to the dealership is what they told me. either way i love this new hyundai dealership as its not busy and the service guys all talk to you about all your car problems lol. they really have nothing better to do so im really liking it...the mb and bmw dealerships are always too busy to fully and completely help you.

 

[trespinosranch]

I got to wondering if there will be a separate forum for the new Genesis brand, or will it be included with the current forum.

 

[Mark_888]

I got to wondering if there will be a separate forum for the new Genesis brand, or will it be included with the current forum.

There already is one. But it is secret and by invitation only.

 

[Nikgen]

I got to wondering if there will be a separate forum for the new Genesis brand, or will it be included with the current forum.

Here's a helpful link:

http://genesisowners.com/hyundai-genesis-forum/forumdisplay.php?f=104

 

[trespinosranch]

Here's a helpful link:

http://genesisowners.com/hyundai-genesis-forum/forumdisplay.php?f=104

Thanks Nikgen...guess I should have figured that out myself...

 

[markpoisson]

There already is one. But it is secret and by invitation only.

Well, actually, we ARE in the Genesis Motors forum. The top level forum is called "Genesis Motors Forum".