Valet and Loaner Vehicles when your Car is being Serviced

[waz]

Getting back to the topic of this thread, I think it's in the dealer's best interest to provide a Genesis loaner to all their customers, even lowly Hyundai owners.

The only reason I'm leasing a '15 Ultimate today is because my local dealer (Asheville Hyundai) provided a 1st generation Genesis sedan as a loaner several years ago while I was getting a new manual transmission installed in my 2010 Genesis Coupe.

Since that was the first time I had really driven a "luxury car", I was very quickly sold on the opulence of the Genesis sedan.

I think dealers could sell a lot more Genisises if they let everyone drive one, and it would make their customers happy.

 

[Corpnupe85]

Thanks for this thread, I just noticed that a Certified vehicle has a $50 deductible for repairs. On April 5, 2018, I traded a Certified 2015 Lexus GS 350 F Sport for a Cerified 2015 Genesis 3.8. On the Lexus Certified vehicles, there was not a deductible. Interesting.

 

[Mark_888]

Getting back to the topic of this thread, I think it's in the dealer's best interest to provide a Genesis loaner to all their customers, even lowly Hyundai owners.

The only reason I'm leasing a '15 Ultimate today is because my local dealer (Asheville Hyundai) provided a 1st generation Genesis sedan as a loaner several years ago while I was getting a new manual transmission installed in my 2010 Genesis Coupe.

Since that was the first time I had really driven a "luxury car", I was very quickly sold on the opulence of the Genesis sedan.

I think dealers could sell a lot more Genisises if they let everyone drive one, and it would make their customers happy.

That's a good strategy, but they typically only have so many demos available at one time. Demos are for test drives (for people shopping for a new car), and for loaners who are getting repairs. When it comes time to sell demos, they get a lot less for them than ones with less than 50 miles, so they aren't going to make their entire inventory available as demos/loaners.

 

[EdP]

That's a good strategy, but they typically only have so many demos available at one time. Demos are for test drives (for people shopping for a new car), and for loaners who are getting repairs. When it comes time to sell demos, they get a lot less for them than ones with less than 50 miles, so they aren't going to make their entire inventory available as demos/loaners.

My story is similar. Dealer was doing an upgrade on the ECU of my Sonata Limited and they bricked it. Could not get one until the next day. They had two cars for loaners. The service writer said, "we can't give him an Accent" so they gave me a 2014 Genesis. Some months later I bought a 2015. Smart move on their part.

 

[Mcc]

My story is similar. Dealer was doing an upgrade on the ECU of my Sonata Limited and they bricked it. Could not get one until the next day. They had two cars for loaners. The service writer said, "we can't give him an Accent" so they gave me a 2014 Genesis. Some months later I bought a 2015. Smart move on their part.

You are right, it is in their best interest but that presumes that the dealer will be selling Genesis in the future. If not then where is the incentive?