Radio replacement caution!

[CanukV6]

Unbelievable as it sounds, in order to replace the 1c plastic trim on the end of my Radio On/Off-Volume knob, Hyundai Canada insisted on sending my dealer a complete replacement radio unit !! I only discovered this when I picked up my car and noticed the map screen had little 'hamburger' icons all over it showing all the local fast food joints. Not somethiong I programmed or care about. Thinking that the mechanic may have called it up, I went into the Nav menu to cancel it and found that all my saved Nav destination settings were different. I then looked at my Phone Book and there were names and numbers of people I didn't know.

Turns out that Hyundai Canada doesn't send a new replacement radio but a repaired unit and obviously they don't even bother to wipe out the stored information. Talk about a Privacy issue. The Service advisor and Tech were horrified when I showed them (we have some pretty tight privacy laws in Canada and they immediately realised the implications!) I asked if they still had my radio, which they did, so I demanded that they pull off the Volume knob from the replacement, put it on my unit and reinstall it in my car. Now you would think that this should have occurred to the Einstein working on the car originally, but I guess they wanted to make sure they could bill the Re&Re charges to Hyundai. They did this apologising all the way and I was on my way with all my stored settings intact within 10 minutes.

For any of you that have had their radio units replaced or are going to in the future, be aware of this potential invasion of privacy. Not sure if Hyundai USA does the same thing, but I certainly didn't want all my phone names & numbers falling into someone elses hands, not to mention knowing where I live and what places I frequent.

 

[crupp]

WOW, hopefully this an isolated incident. I can't believe that unit came through with someone elses stuff. Good thing they had your old one still.

 

[wallymn]

Unbelievable as it sounds, in order to replace the 1c plastic trim on the end of my Radio On/Off-Volume knob, Hyundai Canada insisted on sending my dealer a complete replacement radio unit !! I only discovered this when I picked up my car and noticed the map screen had little 'hamburger' icons all over it showing all the local fast food joints. Not somethiong I programmed or care about. Thinking that the mechanic may have called it up, I went into the Nav menu to cancel it and found that all my saved Nav destination settings were different. I then looked at my Phone Book and there were names and numbers of people I didn't know.

Turns out that Hyundai Canada doesn't send a new replacement radio but a repaired unit and obviously they don't even bother to wipe out the stored information. Talk about a Privacy issue. The Service advisor and Tech were horrified when I showed them (we have some pretty tight privacy laws in Canada and they immediately realised the implications!) I asked if they still had my radio, which they did, so I demanded that they pull off the Volume knob from the replacement, put it on my unit and reinstall it in my car. Now you would think that this should have occurred to the Einstein working on the car originally, but I guess they wanted to make sure they could bill the Re&Re charges to Hyundai. They did this apologising all the way and I was on my way with all my stored settings intact within 10 minutes.

For any of you that have had their radio units replaced or are going to in the future, be aware of this potential invasion of privacy. Not sure if Hyundai USA does the same thing, but I certainly didn't want all my phone names & numbers falling into someone elses hands, not to mention knowing where I live and what places I frequent.

I can't believe Hyundai is using used replacement electronic parts. Was that disclosed? I expect on warranty issues the part is replaced with a NEW part.

 

[CanukV6]

This was a warranty issue, albeit for a minor trim part. The Service advisor told me that it was common practice for them to receive repaired radios to replace faulty units, rather than brand new units. I think this was the first time they had changed out a Genesis radio with all the nav and phone data. On most Hyundais the owner would never know it was a repaired unit as this data doesn't exist in their radios.

 

[warp08]

I can't believe Hyundai is using used replacement electronic parts. Was that disclosed? I expect on warranty issues the part is replaced with a NEW part.

Actually, GM does the same thing. On my 2006 Corvette, the integrated DVD/NAV unit was replaced 2 times with malfunctioning "refurbished" part. It took me months of protest and phone calls to get them to finally send a brand new unit. Not resetting or wiping out the unit's memory shows the thoroughness of the refurbishing process...

As expensive as these units are, I guess all automakers are trying to save as much as they can by trying to recycle them.