Genesis Connected Services

[EdP]

It's kind of a steep price for something you might not be using every day. After checking the website, I have 146 requests in ~9 months. If you do some estimation, that'd be over a dollar every time I used the app! Even cutting out the features I never use (The package with collision alert), I'd be around $1 per use.

I average 8 uses per month. On a dollar basis, slightly higher than your estimate. I no longer have the cold but do have the hot weather, either way when 4 degrees or sitting int e sun at 95 degrees, I'd gladly pay someone to run out and start the car for me. One of the features I like is "send to car" for directions.

Yeah, I'll renew. I like the convenience.

 

[Edmguy]

I don’t look at it as a per use cost. I factor in the potential functionality of the features. If a had a collision and the alert went on I would consider that a big plus. If I never have a collision it is worth no less. i figure I have a great car with great features. If I didn’t have them I would miss them ever time I needed them I would miss them more than the per cost use reflects

I would like to comment on the collision alert part. Now not sure how similar this is between US and Canada (I am in Canada), but I was recently in an accident (fairly bad) and I had someone saying "we see your airbags have gone off, do you require fire/ambulance/police?" and the car hadn't stopped moving yet!

To me this is was a great feature as I didn't even know where my phone was at the moment. I responded with all of the above and the a fire truck was there within 6 minutes, ambulance maybe another 5 after that (I only know the fire one exactly, as call ended up being just under 6 minutes and then they hung up).

It wasn't life or death for me, but still every minute can help and this was a huge help. I personally would renew the connected services just because I live in a cold climate, but now I would also do it for the "just in case" reason as well.

 

[OMG70]

One of the features I like is "send to car" for directions.

I was looking at the stats on the Genesis Connected Services website and apparently I use this less than the average user, but I do agree, great feature to have. I'm not saying all these things couldn't be valuable to people, I just personally feel they're a little overpriced. I think $100-150/year would be the sweet spot and I would cut the trial down to 2 years, maybe 1 year.

In 26 months, we'll find out if I put my foot in my mouth and pay for all the packages or if I cut the cord on some/all.

 

[Mcc]

I just personally feel they're a little overpriced.

On what basis do you feel they are overpriced? I meant how do you calculate what their price should be. I think their pricing is about industry average But I could be mistaken.

 

[pulsar]

On what basis do you feel they are overpriced? I meant how do you calculate what their price should be. I think their pricing is about industry average But I could be mistaken.

My wife had Onstar in her Buick and pretty sure the plan she had was well under $200 yearly. Her Mazda CX-9 has the Mazda remote start feature and its $100 yearly which I think is a perfect price point. Genesis should cut pricing some or not force you into taking a package you may not want and let you just pay the $100 for remote start only. Increase volume, cut pricing some and your bottom line is not affected.

 

[Carguy55]

OnStar used to offer discounts on extending or restarting coverage (and they may still). I dropped the coverage on my C6 Corvette when I got a smart phone and they dropped the maintenance logging feature on the website w/o warning and I lost the maintenance history I had been keeping there over the years.
Enjoy,
Carguy55

 

[Mcc]

My wife had Onstar in her Buick and pretty sure the plan she had was well under $200 yearly. Her Mazda CX-9 has the Mazda remote start feature and its $100 yearly which I think is a perfect price point. Genesis should cut pricing some or not force you into taking a package you may not want and let you just pay the $100 for remote start only. Increase volume, cut pricing some and your bottom line is not affected.

I believe OnStar now costs $150, which is $50 off your price point. But I don’t think the OnStar functions are as many as with Genesis. OnStar Plans and Pricing - Features and Options

Also you are driving a luxury car and you want to compare prices with a brand that is not in the same class.i would expect or want a Genesis to compete with Mazda on pricing.

 

[Slip_Angle]

Cdn version updated today (1.15.0) but no noticeable changes. Described as “General bug fixes and improvements”.

I saw that too.. Wasn't the last update also bug fixes and general improvements?? Lame

...although, it may be in my head but possibly faster now?

 

[OMG70]

On what basis do you feel they are overpriced? I meant how do you calculate what their price should be. I think their pricing is about industry average But I could be mistaken.

General feel. I'm not going to dive into research about something I don't really have influence over. I feel that pricing for many subscriptions (not necessarily only car related) do well in the price range of $7-15/month.

Something to note, is what the variable costs for these services are. The bulk of the design work and cost was front loaded, so selling additional subscriptions/adding more vehicles to the network has a comparatively minimal additional cost.
I'm not going to go full on Economics nerd here, but it's entirely possible that profitability could increase with a price drop

 

[Mcc]

General feel. I'm not going to dive into research about something I don't really have influence over. I feel that pricing for many subscriptions (not necessarily only car related) do well in the price range of $7-15/month.

Something to note, is what the variable costs for these services are. The bulk of the design work and cost was front loaded, so selling additional subscriptions/adding more vehicles to the network has a comparatively minimal additional cost.
I'm not going to go full on Economics nerd here, but it's entirely possible that profitability could increase with a price drop

Sure I understand. That’s for giving us your thinking.

______________________________

Help support this site so it can continue supporting you!

 

[Comp625]

Sorry if I missed it somewhere in the thread...but does the Hyundai-branded Genesis support Genesis Connected Services? Are there any differences in features? Asking because I'm torn between going for a 2016 Hyundai Genesis (non-Ultimate for Apple Carplay/Android Auto compatibility) vs. 2018 Genesis G80 Ultimate.

Edit: Whoops, wrong forum! My bad. Thought this was in the G80 section.

 

[bartstk18]

Just joining this thread.

Purchased my 2018 Genesis G80 in October 2019 and the app has worked a total of 1 week in the 4 months that I've owned the car. (Running on Google Pixel 3, Android 10). My app is stuck on January 16th 2020, as the most recent update of the vehicle. I cannot geo-locate the car, remote start my car, lock my doors, or send any type of request to the car with out an error message popping up 30 seconds later stating "Your request for [Service requested] on [date] at [time] was not processed. The feature is currently unavailable. Please try again later." (EDIT: I've also tried executing services through the mygenesis.com website with no luck. Same issue persists.)

Genesis Connected Services Customer Support instructed on doing a head unit reset near the cd player, an engine cycle, and a map update. I performed all those steps and the app still kept telling me the servers were busy. Additionally, the "Genesis Dealer" (truly a Hyundai dealer with Genesis techs) that I brought my car to replaced my head unit which did not fix the problem. Genesis dealer suggested I open a ticket with Genesis Motors of USA, which I have reluctantly done. My ticket has been open for nearly 4 weeks, with weekly call status updates asking if I provided them the correct modem ID number and a pre-scripted apology stating they understand our frustrations with the service....

Has ANYONE seen or witnessed this kind of technological catastrophe? I own a Cadillac CT6 and a GMC Sierra 2500 Denali and never witnessed this kind of digital unreliability with their respective apps. The sole purpose I chose a Genesis over a BMW, Benz, or Lexus was because of Hyundai's proven reliability on the roads and their amazing warranties. (Now we know why they offer the best warranty of any car maker).

Now that I'm off my soapbox, has anyone else gone through a similar situation and found a resolution? Any suggestions would be greatly and highly appreciated.

 

[EdP]

Just joining this thread.

Purchased my 2018 Genesis G80 in October 2019 and the app has worked a total of 1 week in the 4 months that I've owned the car. (Running on Google Pixel 3, Android 10). My app is stuck on January 16th 2020, as the most recent update of the vehicle. I cannot geo-locate the car, remote start my car, lock my doors, or send any type of request to the car with out an error message popping up 30 seconds later stating "Your request for [Service requested] on [date] at [time] was not processed. The feature is currently unavailable. Please try again later."

Genesis Connected Services Customer Support instructed on doing a head unit reset near the cd player, an engine cycle, and a map update. I performed all those steps and the app still kept telling me the servers were busy. Additionally, the "Genesis Dealer" (truly a Hyundai dealer with Genesis techs) that I brought my car to replaced my head unit which did not fix the problem. Genesis dealer suggested I open a ticket with Genesis Motors of USA, which I have reluctantly done. My ticket has been open for nearly 4 weeks, with weekly call status updates asking if I provided them the correct model ID number and a pre-scripted apology stating they understand our frustrations with the service....

Has ANYONE seen or witnessed this kind of technological catastrophe? I own a Cadillac CT6 and a GMC Sierra 2500 Denali and never witnessed this kind of digital unreliability with their respective apps. The sole purpose I chose a Genesis over a BMW, Benz, or Lexus was because of Hyundai's proven reliability on the roads and their amazing warranties. (Now we know why they offer the best warranty of any car maker).

Now that I'm off my soapbox, has anyone else gone through a similar situation and found a resolution? Any suggestions would be greatly and highly appreciated.

Have you tried a different phone? If you have a spouse, child, friend with a different brand phone I'd put the app on it and try it there. The quickly finds or eliminates one potential source of the problem.

You can uninstall and reinstall on your phone if it works on the other phone. Remember, you have three points that make this work, the phone, the BlueLink servers, the car. Let's start with one. I've heard of other incompatibilities with the Pixel.

 

[bartstk18]

Have you tried a different phone? If you have a spouse, child, friend with a different brand phone I'd put the app on it and try it there. The quickly finds or eliminates one potential source of the problem.

You can uninstall and reinstall on your phone if it works on the other phone. Remember, you have three points that make this work, the phone, the BlueLink servers, the car. Let's start with one. I've heard of other incompatibilities with the Pixel.

Hi EdP,

Great question and I'm glad you asked. I've tried a Samsung GS9, Google Pixel XL (First Gen), and my current phone, all of which have been duds. I don't have an iPhone with which to try the app, but given that the mygenesis.com website also doesn't successfully process requests, I'm inclinded to believe its not a phone issue.

 

[OMG70]

Hi EdP,

Great question and I'm glad you asked. I've tried a Samsung GS9, Google Pixel XL (First Gen), and my current phone, all of which have been duds. I don't have an iPhone with which to try the app, but given that the mygenesis.com website also doesn't successfully process requests, I'm inclinded to believe its not a phone issue.

Maybe check the app permissions for the connected services app?

Based on what you said, I suspect the issue may be on the server side. I've heard of problems where the car was registered to the wrong person in the system or something like that. Double check to make sure all the numbers (VIN, version, etc) match up.

In terms of dealing with Genesis, it seems like the only way to get anything done is to raise hell. Squeaky bolt gets the oil type of situation

 

[Mcc]

Purchased my 2018 Genesis G80 in October 2019 and the app has worked a total of 1 week in the 4 months that I've owned the car.

What was different about that one week?

 

[EdP]

Hi EdP,

Great question and I'm glad you asked. I've tried a Samsung GS9, Google Pixel XL (First Gen), and my current phone, all of which have been duds. I don't have an iPhone with which to try the app, but given that the mygenesis.com website also doesn't successfully process requests, I'm inclinded to believe its not a phone issue.

I'd agree with that. Considering how many times you'd tried, I'd also guess you entered the VIN correctly and it did work one week. Customer service probably cannot do much more than take your complaint. I'd try to get past them and talk to an actual tech person if possible. Seems wrong on their end.

 

[bartstk18]

What was different about that one week?

So when I first purchased the car and entered my info into the app, I had full functionality for about 5 days. I then went on a business trip and did not use my car or app. When I returned after 3 weeks, the services no longer worked. It was like this until my head unit was replaced in early January. Immediately after my unit was replaced, for about 2 days, I could use the app but on day 3, all services were hung and spitting out the error message. I can't imagine not using services for 3 weeks would cause the app errors I was seeing. As far as the second time it didn't work, I'm thinking the new modem id number is not registered properly on the server side (but if that were the case, why did it work for 2 days and no longer)?

 

[pulsar]

So when I first purchased the car and entered my info into the app, I had full functionality for about 5 days. I then went on a business trip and did not use my car or app. When I returned after 3 weeks, the services no longer worked. It was like this until my head unit was replaced in early January. Immediately after my unit was replaced, for about 2 days, I could use the app but on day 3, all services were hung and spitting out the error message. I can't imagine not using services for 3 weeks would cause the app errors I was seeing. As far as the second time it didn't work, I'm thinking the new modem id number is not registered properly on the server side (but if that were the case, why did it work for 2 days and no longer)?

Seems connected services can either ping your car and verify modem and cell connectivity or they cannot. When I first bought my G70 and had remote start issues they could remote to my car and verify status of cell connection. After I did a hard re-set of the head unit, my issue cleared up and everything connected as it should have. Genesis connected service folks were on the phone with me the entire time until we got remote start functional.

 

[OMG70]

So when I first purchased the car and entered my info into the app, I had full functionality for about 5 days. I then went on a business trip and did not use my car or app. When I returned after 3 weeks, the services no longer worked. It was like this until my head unit was replaced in early January. Immediately after my unit was replaced, for about 2 days, I could use the app but on day 3, all services were hung and spitting out the error message. I can't imagine not using services for 3 weeks would cause the app errors I was seeing. As far as the second time it didn't work, I'm thinking the new modem id number is not registered properly on the server side (but if that were the case, why did it work for 2 days and no longer)?

This might be a stupid question, but are your car doors locked when you send these requests? I'm not certain if it applies to other functions, but I know the remote start function requires doors to be locked prior to its use (and it won't do it automatically AFAIK). So you'd have to send a door lock request, then the remote start.

The ID registration could also be an issue. I could envision a scenario where there's a couple days "trial" period where registration isn't needed