Bad can't get warranty work done. 2017 G80

[frob222]

Cannot get dealer to diagnose/fix smart trunk malfunction. Drove 60 miles one way for appointment to get smart trunk fixed. First they said I didn't have the smart trunk feature. After I proved that it did have smart trunk, they said they would have to look up TSB's for it and they would call. Now no answer from followup emails. My visit wasNovember 26, 2019. Why couldn't they look for TSB while I was there! Make me drive home and then never followup!! And ignore my emails.!
I should mention they sold this car new as Hyundai dealer. They are still Hyundai dealer but not Genesis dealer now. However they told me twice that they would still do warranty work.
I guess Genesis might not like paying a Hyundai dealer for warranty work, but seems like poor business.
I will have to just live without smart trunk. Scared to drive 95 miles one way to Genesis dealer and maybe be told same thing.
My stupidity for buying car without a close dealer.

 

[EdP]

Cannot get dealer to diagnose/fix smart trunk malfunction. Drove 60 miles one way for appointment to get smart trunk fixed. First they said I didn't have the smart trunk feature. After I proved that it did have smart trunk, they said they would have to look up TSB's for it and they would call. Now no answer from followup emails. My visit wasNovember 26, 2019. Why couldn't they look for TSB while I was there! Make me drive home and then never followup!! And ignore my emails.!
I should mention they sold this car new as Hyundai dealer. They are still Hyundai dealer but not Genesis dealer now. However they told me twice that they would still do warranty work.
I guess Genesis might not like paying a Hyundai dealer for warranty work, but seems like poor business.
I will have to just live without smart trunk. Scared to drive 95 miles one way to Genesis dealer and maybe be told same thing.
My stupidity for buying car without a close dealer.

What is the problem with the smart trunk? Did you check the valet switch in the glove box? That negates the smart trunk. Is it checked in the setup menu?

 

[Mcc]

After I proved that it did have smart trunk

How did you prove you have the smart trunk?

 

[frob222]

How did you prove you have the smart trunk?

First from going through the owner's manual where it explained about the smart trunk and what went with it. And from a computer printout based on the VIN number. And it used to work

 

[carguy75]

How did you prove you have the smart trunk?

It should have not taken a lot to see that it has an smart trunk just by looking at the power trunk operation button on the trunk lid.

Unfortunately, the Hyundai techs are probably not familiar enough with the lastest Genesis/G80 models to know right away what the models have or have not until they research one that need repairs.

 

[carguy75]

Cannot get dealer to diagnose/fix smart trunk malfunction. Drove 60 miles one way for appointment to get smart trunk fixed. First they said I didn't have the smart trunk feature. After I proved that it did have smart trunk, they said they would have to look up TSB's for it and they would call. Now no answer from followup emails. My visit wasNovember 26, 2019. Why couldn't they look for TSB while I was there! Make me drive home and then never followup!! And ignore my emails.!
I should mention they sold this car new as Hyundai dealer. They are still Hyundai dealer but not Genesis dealer now. However they told me twice that they would still do warranty work.
I guess Genesis might not like paying a Hyundai dealer for warranty work, but seems like poor business.
I will have to just live without smart trunk. Scared to drive 95 miles one way to Genesis dealer and maybe be told same thing.
My stupidity for buying car without a close dealer.

You will have to follow-up with the Hyundai dealership it seems. I know that you feel that they should call you back with an answer, but it seems like that the dealership service manager is too"busy" to get back with you.

I personally have not been impressed with Hyundai or KIA dealerships myself from my limited experiences, however some does provide good customer service I believe. Unfortunately, your closest ones does not it seems. Hopefully, the closest Genesis dealer is better.