Genesis Service Nightmare II -Oops they did it again.

[BATTCHIEF]

I posted a thread last June about my service nightmare where the dealership in Plano left the oil fill cap off, resulting in oil spraying all over the engine compartment. That thread "Genesis Service Nightmare" ended with my complimenting the service manager at Huffines Hyundai for stepping up to the plate and cleaning up the mess. Today I took the Genesis in for another oil change and drove home only to have smoke pour out from under the hood. Yep, they did it again. Once again the service manager is embarrassed and apologetic. His attempted remedy did not go well. He attempted to put me in a rental from Enterprise at the dealership. Enterprise wanted to put a $50 hold on my visa debit and I objected. The service manager came over personally and they said they would give me a car on his say so but as soon as he left they asked me to fill out a credit application. I refused and they refused to give the the pleasure of a couple of days rental of a Chevy Cobalt. I ended up (one more time) in the office of the general manager of the dealership and I am driving a 2010 Genesis until they get all the oil off the engine. It is so disappointing to be a big fan of the genesis but have to face the reality of such poor service.

 

[scottdk]

I posted a thread last June about my service nightmare where the dealership in Plano left the oil fill cap off, resulting in oil spraying all over the engine compartment. That thread "Genesis Service Nightmare" ended with my complimenting the service manager at Huffines Hyundai for stepping up to the plate and cleaning up the mess. Today I took the Genesis in for another oil change and drove home only to have smoke pour out from under the hood. Yep, they did it again. Once again the service manager is embarrassed and apologetic. His attempted remedy did not go well. He attempted to put me in a rental from Enterprise at the dealership. Enterprise wanted to put a $50 hold on my visa debit and I objected. The service manager came over personally and they said they would give me a car on his say so but as soon as he left they asked me to fill out a credit application. I refused and they refused to give the the pleasure of a couple of days rental of a Chevy Cobalt. I ended up (one more time) in the office of the general manager of the dealership and I am driving a 2010 Genesis until they get all the oil off the engine. It is so disappointing to be a big fan of the genesis but have to face the reality of such poor service.

WOW, this is BS!!! How can this happen 2 times to the same person at the same damn dealership. I think that dealership should sell watches out of trench coats instead.

 

[jwaters943]

Wow, that really is inexcusable. You'd think with the economy being the way it is they'd be more concerned about losing an existing customer.

With that said, did you think about taking your car elsewhere for service? For routine oil changes, a reputable independent mechanic should do just fine.

 

[CanukV6]

The REALLY scary thing is that if their mechanics can forget to replace something as basic as an oil filler cap - twice! - then do you really want these buffoons doing a brake job on your Genesis? I'd be looking for another dealer to get my service done and I would report them to Hyundai North America.

 

[BATTCHIEF]

When I bought the Genesis I opted for the "platinum" service plan which was a combination of extended warranty and pre-paid routine maintenance. Hyundai sent me a coupon book for the service and I just hand the service writer the coupon for the appropriate level of service and there is no charge. If I take the car somewhere other than a Hyundai dealership I am throwing away the money I have paid for the maintenance plan so that is not an option. Right now I just wish I had bought a Lexus or another Mercedes. Yeah, things break on those cars too but at least I had confidence in their service. Hyundai needs to address these issues.

 

[scottdk]

When I bought the Genesis I opted for the "platinum" service plan which was a combination of extended warranty and pre-paid routine maintenance. Hyundai sent me a coupon book for the service and I just hand the service writer the coupon for the appropriate level of service and there is no charge. If I take the car somewhere other than a Hyundai dealership I am throwing away the money I have paid for the maintenance plan so that is not an option. Right now I just wish I had bought a Lexus or another Mercedes. Yeah, things break on those cars too but at least I had confidence in their service. Hyundai needs to address these issues.

Are you saying that there is not another Hyundai dealership around, let's say within 20 miles or so???? I'm in MN and have 5 Hyundai dealerships within 27 miles at the farthest and at the closest 11 miles.

I surely would look into another Hyundai dealership. Having bought "service" coupons, it appears the dealership "got you" on that one. The service on the Genesis is low-cost enough to make the coupons unnecessary IMO.

 

[jwaters943]

When I bought the Genesis I opted for the "platinum" service plan which was a combination of extended warranty and pre-paid routine maintenance. Hyundai sent me a coupon book for the service and I just hand the service writer the coupon for the appropriate level of service and there is no charge. If I take the car somewhere other than a Hyundai dealership I am throwing away the money I have paid for the maintenance plan so that is not an option. Right now I just wish I had bought a Lexus or another Mercedes. Yeah, things break on those cars too but at least I had confidence in their service. Hyundai needs to address these issues.

I'm assuming this warranty/pre-paid maintenance is non-refundable and/or good only at the dealership you purchased it from? There are 4 other dealerships in your area. You should get them a try.

 

[PINGGOLF]

Yep! I had the same service coupon set up...but my dealership closed its doors and the service agreement is non-transferable.

I now have to drive 45 miles to get to my dealer.

I hate to hear that.

 

[Sayantsi]

Personally, I'd stick to changing the oil myself, or at the very least, finding a bonded mechanic that has enough experience to do an oil change properly!

I can't believe this happened twice, but if you need help getting the engine bay looking new again, I can offer some detailing tips.

 

[dataguy]

I can't believe this happened twice, but if you need help getting the engine bay looking new again, I can offer some detailing tips.

To avoid derailing the topic, I'll take you up on that in a post on the detailing thread

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[CanukV6]

When I bought the Genesis I opted for the "platinum" service plan which was a combination of extended warranty and pre-paid routine maintenance. Hyundai sent me a coupon book for the service and I just hand the service writer the coupon for the appropriate level of service and there is no charge. If I take the car somewhere other than a Hyundai dealership I am throwing away the money I have paid for the maintenance plan so that is not an option. Right now I just wish I had bought a Lexus or another Mercedes. Yeah, things break on those cars too but at least I had confidence in their service. Hyundai needs to address these issues.

Were these Service Coupons from Hyundai, or the Dealer?
If it was Hyundai then they should be valid at any Hyundai Dealer.
If it was the Dealer I would think you have grounds for a refund, giving you the freedom to go for service elsewhere. I can understand why you wouldn't want to go outside the Hyundai dealer family for service, but with your experience I would have to think there is a better dealer service available in an area like DFW.

 

[ASHDUMP]

I have my oil changed at a KIA dealership. KIA has the Borrego so they know the TAU engine and their service is great. I provide my own oil and filter though and pay them $20. I don't mind the additional money spent though... every time I pull in the mechanics get excited because they don't work on Genesis's everyday and I know they take care of her when I'm not looking. ...at least that's what its like right now.

 

[BATTCHIEF]

Yes, the maintenance coupons are from Hyundai and they are good at any dealership. They are not refundable (I checked). There are several others dealers in the DFW area and I may give them a try. The next closest dealer is in McKinney and is owned by the same person as the one in Plano. Although their service has not been stellar, they haven't left the oil cap off yet so I may give them another try as well. BTW-- the 2010 Genesis 4.6 that they gave me to drive has only 50 miles on it and I got to compare the ride with my 2009 4.6 . I would have to say that there is slightly less road noise (could be due to the difference in make of tires) but the overall ride is about the same as the 2009. The only other differences noted were the "Smart cruise control", the electric parking brake and the fog light switch on the turn signal stem. This car has the nav package like mine, not the new touch screen.

 

[ohiogenesis]

Since it happened before why didn't you check to see if the oil cap was replaced? Just sayin!

 

[BATTCHIEF]

My wife asked the same question. I did check the first couple of times after the first incident but figured the chances of it happening again were highly unlikely. I got the car back this morning and they did a good detail on it. The service manager could not have been more apologetic and even gave us a hyundai road emergency kit for the car. I have to give them credit for trying to make the situation right.

 

[MADDMOE]

that is why i believe in doing all my own work myself on all 3 of my cars

 

[GSY]

I posted a thread last June about my service nightmare where the dealership in Plano left the oil fill cap off, resulting in oil spraying all over the engine compartment. That thread "Genesis Service Nightmare" ended with my complimenting the service manager at Huffines Hyundai for stepping up to the plate and cleaning up the mess. Today I took the Genesis in for another oil change and drove home only to have smoke pour out from under the hood. Yep, they did it again. Once again the service manager is embarrassed and apologetic. His attempted remedy did not go well. He attempted to put me in a rental from Enterprise at the dealership. Enterprise wanted to put a $50 hold on my visa debit and I objected. The service manager came over personally and they said they would give me a car on his say so but as soon as he left they asked me to fill out a credit application. I refused and they refused to give the the pleasure of a couple of days rental of a Chevy Cobalt. I ended up (one more time) in the office of the general manager of the dealership and I am driving a 2010 Genesis until they get all the oil off the engine. It is so disappointing to be a big fan of the genesis but have to face the reality of such poor service.

That’s insane; after 2nd time I’d have demanded a new car and that the dealer be inspected, fined and me compensated for this bullshit. 101% unacceptable; the engine wld be damaged potentially with no way to prove otherwise.

 

[GSY]

That’s insane; after 2nd time I’d have demanded a new car and that the dealer be inspected, fined and me compensated for this bullshit. 101% unacceptable; the engine wld be damaged potentially with no way to prove otherwise.

 

[G-610005]

This is exactly why I gave up my G90 - the service - or lack there of. Best car I ever had (over BMW 740) but the service, more than once was a disaster.