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List of Stand-Alone Genesis Dealerships

I recently received notification that the Hyundai dealership a few miles away will no longer be able to do warranty service on my G80. They said I’d have to go to a stand-alone Genesis dealer. But, I live in Baltimore.
That is not good. I'm lucky to have half dozen dealers within 30-40 minutes.

Genesis needs to get this service situation restructured ASAP. In my mind, there's little difference between buying a Hyundai and buying a Genesis, except that the latter has some high end features at high end prices.
 
Wow....what a poor business decision
It’s unfortunate but what should they have done and still stayed within the franchise laws? And what do you say to all the posters here who hate their Hyunda dealers service and sale?.
 
It’s unfortunate but what should they have done and still stayed within the franchise laws? And what do you say to all the posters here who hate their Hyunda dealers service and sale?.
I don’t care about the Hyundai dealership. It’s not as nice as the Acura and Infiniti I dealt with before, but it’s closer and they have valet service.

I care that they won’t service my car anymore. Horrible choice by the company.
 
I don’t care about the Hyundai dealership. It’s not as nice as the Acura and Infiniti I dealt with before, but it’s closer and they have valet service.

I care that they won’t service my car anymore. Horrible choice by the company.
Are you saying they won’t service your car at all or that they won’t service it under warranty. Do you know if they even still have Genesis certified techs?
 
Are you saying they won’t service your car at all or that they won’t service it under warranty. Do you know if they even still have Genesis certified techs?
They won’t do the warranty service. they said they will still do the regular service, but they didn’t say if they still have Genesis techs. i have to take It in next weekend for a recall so I will ask them then.
 
The Hyundai dealership (Temecula Ca) that I bought my 2018 G80 sport from stopped selling Genesis vehicles in 2018. They were originally going to build a standalone Genesis dealership but the owner decided back then that with only I believe 2 different Genesis models backed out. Matter of fact the salesman who sold me the car (also a G80 owner) said that they had sent him to a course for selling Genesis vehicles.

Not sure if it was because of this that Hyundai pulled their license to sell Genesis. When I recently went in for an oil change, the service adviser said that the 2018 Genesis model year is the last year they will service. Anything newer will have to be brought to another Hyundai or Genesis dealership. He said their techs were not trained for the newer vehicles` and that they didn't have the newer equipment needed to service them.

Don't know if this is completely true or not but thought I'd pass it on.
 
Are you saying they won’t service your car at all or that they won’t service it under warranty. Do you know if they even still have Genesis certified techs?
Either way...poor business decision
If you dont have dealership coverage and you are desperately trying to grow your brand; then making the service proposition harder in any way is not good

Keep in mind Lexus started with 65 free standing dealers in the United States, in 1989, and had over 100 in the first 8 months of introduction

Warren
 
Keep in mind Lexus started in 1989, in the United States, with 65 dealers and had over 100 in the first 8 months of introduction.
Toyota must have thought that dealership experience, in the United States anyway, was key to a luxury brand
Even though it clearly had to have added cost to their vehicles versus selling it through Toyota dealerships.

I haven't decided if it would make sense for Genesis to have free standing dealerships in the large luxury car markets..Dallas, Houston, Miami, Los Angeles, Chicago etc where the volume is higher( along with the cost of entering those markets I am sure) or markets where it is not so saturated with the big volume sales( that the German's own for the most part)

Warren

It was a different time (construction costs and especially land was much cheaper) and Toyota, reportedly, had to subsidize Lexus dealerships until they had enough sales to be self sufficient .

Having a separate dealer network from the start didn't prevent Lexus from being surpassed by Genesis when it came to ATP and being seen as more premium (by auto reviewers) where they compete.

Hyundai dealerships, as a whole, weren't as financially healthy as Toyota dealerships back in the day (that's why Hyundai originally planned for a Genesis dealer network of only about 125-130 stores - made up of the biggest Hyundai dealerships and some non-Hyundai franchisees, but that plan was tanked due to the lawsuits).
 
It was a different time (construction costs and especially land was much cheaper) and Toyota, reportedly, had to subsidize Lexus dealerships until they had enough sales to be self sufficient .

Having a separate dealer network from the start didn't prevent Lexus from being surpassed by Genesis when it came to ATP and being seen as more premium (by auto reviewers) where they compete.
And land was cheaper in the 20 years prior than it was in 1989 when Lexus opened dealerships in the United States
Not sure what your point is.. is it to say that land and building costs have risen over the years and pretty much always have?
OK..I would agree with that

If Toyota had to subsidize Lexus dealerships, " reportedly" as you say...then that was a cost of doing business and building the brand..correct?
Maybe Toyota thought it was they had to do and off the cuff I would say it worked wouldn't you?

I would like to see the links to statements from reviewers , as you say, that see Genesis as a more premium brand

I can think of several features and categories that Lexus has that Genesis doesnt have in their vehicles or dont have an entry in the category at all...full size SUV being the very obvious one
I would say the buying public does not think so

But please do share links if you would

Warren
 
And land was cheaper in the 20 years prior than it was in 1989 when Lexus opened dealerships in the United States
Not sure what your point is.. is it to say that land and building costs have risen over the years and pretty much always have?
OK..I would agree with that

If Toyota had to subsidize Lexus dealerships, " reportedly" as you say...then that was a cost of doing business and building the brand..correct?
Maybe Toyota thought it was they had to do and off the cuff I would say it worked wouldn't you?

I would like to see the links to statements from reviewers , as you say, that see Genesis as a more premium brand

I can think of several features and categories that Lexus has that Genesis doesnt have in their vehicles or dont have an entry in the category at all...full size SUV being the very obvious one
I would say the buying public does not think so

But please do share links if you would


Point is that land and construction costs was prohibitively cheaper when the Japanese launched their lux brands during the 1980s, esp. around the major metro areas (try buying just the land for an auto dealership, say, in the Bay area today).

There was a whole article on how Honda was able to launch Acura on the cheap during that period - again, it costs considerably more to launch a new brand, much less have dealerships build out new stores today.

Furthermore, automakers today also have to deal with the high costs of developing a separate electric lineup (which is why even the giant VW Group is slashing costs wherever they can), and that's on top of other investments like building plants in new markets (Hyundai is building a new plant in Indonesia to get access to the SE Asia market).

Back when Toyota subsidized Lexus dealerships, Toyota didn't have all these other additional costs; back then, basically it was just the Japanese and US markets with the US market being seen as the main driver of profits); as I've stated, it was a very different landscape.

HMG is in the business of making $$ - what would be the point of spending millions to subsidize new dealerships before they are able to be self-sufficient?

That's a poor use of their resources (plus, they are spending a good bit of capital to build corporate owned showrooms and driving experience centers in Australia and certain European markets - which has been a somewhat slow process).

HMG's priority is to ensure that its Genesis franchisees are on solid footing financially when they go forward with the immense capital expense of building out a new auto dealership - otherwise, you'll have the same issue as Alfa Romeo did with many dealerships going under.

Believe that the very 1st standalone store (in Thousand Oaks) was one converted from a former Alfa Romeo dealership.

The fact that Genesis has a significantly higher ATP than Lexus despite not having a full size SUV pretty much proves my point.

According to Edmunds data for January, Genesis had an ATP of $61,536 whereas Lexus had an ATP of $53,725.

Genesis' ATP will just continue to climb with the new G90, the electrified GV70 and G80, along with the addition of the GV90.

Despite not having pricier PHEVs or performance variants, the ATP of the GV80 and GV70 are close to that of the RWD German CUVs.

Can't say the same for the RX and NX.

There's a reason why reviews of the Genesis CUVs always bring up the Germans, which isn't the case when talking about the Japanese lux CUVs.

Auto pubs like C&D rarely include the FWD Japanese in comparison tests against the Germans, and in the few times that they do, they include the larger model (like including the RX and not the new NX in a comparison with the GV70 and X3).
 
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The Hyundai dealership (Temecula Ca) that I bought my 2018 G80 sport from stopped selling Genesis vehicles in 2018. They were originally going to build a standalone Genesis dealership but the owner decided back then that with only I believe 2 different Genesis models backed out. Matter of fact the salesman who sold me the car (also a G80 owner) said that they had sent him to a course for selling Genesis vehicles.

Not sure if it was because of this that Hyundai pulled their license to sell Genesis. When I recently went in for an oil change, the service adviser said that the 2018 Genesis model year is the last year they will service. Anything newer will have to be brought to another Hyundai or Genesis dealership. He said their techs were not trained for the newer vehicles` and that they didn't have the newer equipment needed to service them.

Don't know if this is completely true or not but thought I'd pass it on.
“New equipment?” Pretty humorous!

I guess my Hyundai dealer will be servicing my ‘22 Tucson with old equipment. 😱
 
Again
Point is that land and construction costs was prohibitively cheaper when the Japanese launched their lux brands during the 1980s, esp. around the major metro areas (try buying just the land for an auto dealership, say, in the Bay area today).

There was a whole article on how Honda was able to launch Acura on the cheap during that period - again, it costs considerably more to launch a new brand, much less have dealerships build out new stores today.

Furthermore, automakers today also have to deal with the high costs of developing a separate electric lineup (which is why even the giant VW Group is slashing costs wherever they can), and that's on top of other investments like building plants in new markets (Hyundai is building a new plant in Indonesia to get access to the SE Asia market).

Back when Toyota subsidized Lexus dealerships, Toyota didn't have all these other additional costs; back then, basically it was just the Japanese and US markets with the US market being seen as the main driver of profits); as I've stated, it was a very different landscape.

HMG is in the business of making $$ - what would be the point of spending millions to subsidize new dealerships before they are able to be self-sufficient?

That's a poor use of their resources (plus, they are spending a good bit of capital to build corporate owned showrooms and driving experience centers in Australia and certain European markets - which has been a somewhat slow process).

HMG's priority is to ensure that its Genesis franchisees are on solid footing financially when they go forward with the immense capital expense of building out a new auto dealership - otherwise, you'll have the same issue as Alfa Romeo did with many dealerships going under.

Believe that the very 1st standalone store (in Thousand Oaks) was one converted from a former Alfa Romeo dealership.

The fact that Genesis has a significantly higher ATP than Lexus despite not having a full size SUV pretty much proves my point.

According to Edmunds data for January, Genesis had an ATP of $61,536 whereas Lexus had an ATP of $53,725.

Genesis' ATP will just continue to climb with the new G90, the electrified GV70 and G80, along with the addition of the GV90.

Despite not having pricier PHEVs or performance variants, the ATP of the GV80 and GV70 are close to that of the RWD German CUVs.

Can't say the same for the RX and NX.

There's a reason why reviews of the Genesis CUVs always bring up the Germans, which isn't the case when talking about the Japanese lux CUVs.

Auto pubs like C&D rarely include the FWD Japanese in comparison tests against the Germans, and in the few times that they do, they include the larger model (like including the RX and not the new NX in a comparison with the GV70 and X3).

Point is that land and construction costs was prohibitively cheaper when the Japanese launched their lux brands during the 1980s, esp. around the major metro areas (try buying just the land for an auto dealership, say, in the Bay area today).

There was a whole article on how Honda was able to launch Acura on the cheap during that period - again, it costs considerably more to launch a new brand, much less have dealerships build out new stores today.

Furthermore, automakers today also have to deal with the high costs of developing a separate electric lineup (which is why even the giant VW Group is slashing costs wherever they can), and that's on top of other investments like building plants in new markets (Hyundai is building a new plant in Indonesia to get access to the SE Asia market).

Back when Toyota subsidized Lexus dealerships, Toyota didn't have all these other additional costs; back then, basically it was just the Japanese and US markets with the US market being seen as the main driver of profits); as I've stated, it was a very different landscape.

HMG is in the business of making $$ - what would be the point of spending millions to subsidize new dealerships before they are able to be self-sufficient?

That's a poor use of their resources (plus, they are spending a good bit of capital to build corporate owned showrooms and driving experience centers in Australia and certain European markets - which has been a somewhat slow process).

HMG's priority is to ensure that its Genesis franchisees are on solid footing financially when they go forward with the immense capital expense of building out a new auto dealership - otherwise, you'll have the same issue as Alfa Romeo did with many dealerships going under.

Believe that the very 1st standalone store (in Thousand Oaks) was one converted from a former Alfa Romeo dealership.

The fact that Genesis has a significantly higher ATP than Lexus despite not having a full size SUV pretty much proves my point.

According to Edmunds data for January, Genesis had an ATP of $61,536 whereas Lexus had an ATP of $53,725.

Genesis' ATP will just continue to climb with the new G90, the electrified GV70 and G80, along with the addition of the GV90.

Despite not having pricier PHEVs or performance variants, the ATP of the GV80 and GV70 are close to that of the RWD German CUVs.

Can't say the same for the RX and NX.

There's a reason why reviews of the Genesis CUVs always bring up the Germans, which isn't the case when talking about the Japanese lux CUVs.

Auto pubs like C&D rarely include the FWD Japanese in comparison tests against the Germans, and in the few times that they do, they include the larger model (like including the RX and not the new NX in a comparison with the GV70 and X3).
Ok..now you went from a rumor that Toyota subsidizing the Lexus dealers to now that is a fact?

Again., if they did , As a FOR profit company it must have been clearly something Toyota thought they needed to do to launch in the United States.
I was assume this further since they sold Lexus vehicles in other markets as Toyotas

Again..Lexus had 65 dealers at launch and over 100 in the first 8 months

Land and construction costs have continued to rise for years....but yet other dealerships have built spectacular establishments
Over 170,000 square feet, fitness center, showers, putting green and driving range etc

Can you imagine the cost on this when it was built in 2016 and the overhead costs to keep it open?

Since you like to "what if"...can you imagine the profitability of this dealership if all they had was an Lexus " alcove" built onto the Toyota dealership?

Warren

 
I heard something recently that put the "dealer issue" into perspective for me... and also made me a little concerned about the future of Genesis in the US.

I was talking to a GM of another brand who works for a very large car dealership network in a major metro area. I can't think of a car they don't have dealerships for in that market. At the time he was GM for a Hyundai dealership.

He, along with the owners of this network, met with Genesis to discuss a stand-alone franchise. They asked about volume they could expect if they were to build a stand-alone showroom. It went like this...

"If we build a high-end showroom/dealership what kind of volume will we see"

"We're confident we can provide 100 vehicles"

"100 cars a month? We can move that volume. We're interested"

"No... 100 cars a year."

"8 vehicles a month? Are you insane?"

end of negotiations.

They really wanted to build this dealership but how someone recovers their costs with that low volume is a complete mystery.
 
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^ At first blush I took the story with a grain of salt since that volume seemed so low especially since Genesis sales are growing. Looking at the sales figures though that is fairly close. As of this morning I come up with 295 Genesis dealers and the 2021 sales were 49,621 that would be an average of 168 per dealer or 14 a month.

That said, I would think Genesis would be smart enough to provide as many vehicles as a dealer needs in order to grow the brand.
 
^ At first blush I took the story with a grain of salt since that volume seemed so low especially since Genesis sales are growing. Looking at the sales figures though that is fairly close. As of this morning I come up with 295 Genesis dealers and the 2021 sales were 49,621 that would be an average of 168 per dealer or 14 a month.

That said, I would think Genesis would be smart enough to provide as many vehicles as a dealer needs in order to grow the brand.
Those are actually primarily Hyundai dealers with an Genesis " alcove" added to the dealer

A free standing luxury dealership in a what is probably some of the higher real estate areas is a whole other financial proposition

Warren
 
Those are actually primarily Hyundai dealers with an Genesis " alcove" added to the dealer

A free standing luxury dealership in a what is probably some of the higher real estate areas is a whole other financial proposition

Warren

That is correct and why I added that second paragraph. ;)
 
One has to take i
That is correct and why I added that second paragraph. ;)
Yes...one has to take into account the massive spend each month to run a luxury car dealership.
Consider the one I linked before, Lexus or Arlington Heights Illinois in the Chicago market or Lexus of Plano in the Dallas market that have over 170,000 sq feet of showroom
A business is going to sell quite a profitable bit or vehicles just to break even with that type of overhead
And those are not even the highest volume Lexus dealers in the nation. That crown goes to JM Lexus in Margate( Miami area) FL that moves 6000 new Lexus vehicles a year

Warren
 
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Also keep in mind that sales is a small part of the dealership revenue stream. Service/warranty work is what makes or breaks a dealership. That is where Genesis needs to pick up the game and make sure that environment/service provided is on par with other luxury brand experiences.
 
Also keep in mind that sales is a small part of the dealership revenue stream. Service/warranty work is what makes or breaks a dealership. That is where Genesis needs to pick up the game and make sure that environment/service provided is on par with other luxury brand experiences.
I somewhat agree...generally speaking I understand that some dealers make more money on used car sales that new
I am sure that varies by brand and I assume a luxury car dealer makes a lot more profit percentage per new car sale

That being said...service likely does make them a lot of money
For instance that Dallas area Lexus dealer I mentioned ( Park Place Lexus) has 109 service stalls and the dealership sits on 27 acres of property
That along with the fixed costs of the dealership have to be massive

As I have posted before
Every luxury market in the country seems to have these massive luxury car dealers with tons of amenites in some of the highest land cost portions of their metro areas

So would it be wise for Genesis, if the free standing dealerships ever come, to try to enter those competitive markets or start in the areas that are less populated and less luxury minded?..Think Jacksonville Florida versus Miami...Springfield IL versus Chicago...Sacramento CA versus San Francisco

Warren
 
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