Kassey22000
SUSTAINING MEMBER
- Joined
- Feb 1, 2023
- Messages
- 342
- Reaction score
- 302
- Points
- 63
- Genesis Model Year
- 2023
- Genesis Model Type
- Genesis GV60
We absolutely love out GV60 and yet the whole process was unnecessarily dumb in the US as well.
The 2 prior cars we ordered in advance (BMW & Audi) had this wonderful process where you could track the car from order, to build, to where the cargo ship was in the water, to the port, to the dealer, real-time online!
With the GV60 dealer it was bi-weekly calls/email requests for an update and it was typically met with something like - “Oh, we’re sorry, we don’t really have any way to track the car except that it will be delayed another couple of weeks or so”.
I really don’t blame the dealer/salesperson, because moving goods out of ports and supply chain issues once the car in on the continent mess up a lot (shortage of car-transport-truck drivers for instance). And forget the Gen so called concierge service - they didn’t have a clue where the car was in the process.
Genesis truly needs to use the technology that has been around for almost a decade to track their cars!
Still… hands off our GV60! One of the best cars we’ve ever owned!!!
The 2 prior cars we ordered in advance (BMW & Audi) had this wonderful process where you could track the car from order, to build, to where the cargo ship was in the water, to the port, to the dealer, real-time online!
With the GV60 dealer it was bi-weekly calls/email requests for an update and it was typically met with something like - “Oh, we’re sorry, we don’t really have any way to track the car except that it will be delayed another couple of weeks or so”.
I really don’t blame the dealer/salesperson, because moving goods out of ports and supply chain issues once the car in on the continent mess up a lot (shortage of car-transport-truck drivers for instance). And forget the Gen so called concierge service - they didn’t have a clue where the car was in the process.
Genesis truly needs to use the technology that has been around for almost a decade to track their cars!
Still… hands off our GV60! One of the best cars we’ve ever owned!!!
