Stand alones only? Hard to believe. Too many other Hyundai stores selling Genesis brand.
That has been a major problem. Hopefully the decision by many Hyundai dealerships to give up their Genesis gig will be positive: we will get standalone dealerships that want to provide quality sales and service like the German competitors. Of course, it could equally be the equivalent of fine ocean front property in Arizona.Do some searching here. This is a list of stand-alone dealers and more will be opening. They are finally doing what they intended to do back in 2016 but the Hyundai franchise dealers took them to court.
Start here:
Standalone Genesis Dealers
Has anybody seen any real standalone* Genesis dealerships with separate Service Departments? *Totally distinct and apartgenesisowners.com
Canada seems to be the same - my location just split from a previously shared Hyundai location and built their own stunning Genesis-only shop.
In the Chicago area, there no less than 6-7 Hyundai/Genesis stores and 2 stand alones. We are fortunate to have options here. Might be why I've had good experiences.
Tough balancing act. What population is needed to support a stand alone dealer? How many Hyundai dealers in that area are still selling them? You have to close some of them out to support the Genesis only dealer. One you guess at that, you then have to come up with timing to close out some, open one, and not piss off too many customers in the meantime.
It appears that the downtown location is still open:
www.genesisofdowntownchicago.com
I think it is a chicken and an egg issue. I see tons of Genesis vehicles here and the dealer is stocked with cars. But, at least for me, the service has been excellent...what I would expect from a luxury car dealer. I have no way of knowing why we have so many Genesis cars around here (lots of BMWs, MBs, Audis and Lexi as well) but I suspect that it might have to do with having good service. Until very recently, Genesis of Scottsdale was inside of the Hyundai dealership. They have since moved the showroom to a mall about 4 miles away. But I think this demonstrates that while stand alone dealerships are desirable, quality service is not necessarily a function of whether the store is standalone or inside a Hyundai store.
Nothing like competition to keep you on your toes.
Yes, being friends with a couple of GMs, they hate poor Google reviews. One gave my son 2 oil changes to change the review after they corrected the issue.
I think they all do. That is why if things go south for one of us at a dealership, reaching out to the GM and noting that you wanted to see if they can resolve this without you doing a review can be helpful.
I honestly try to use the chain of command, however starting at the top certainly gets faster results.
I agree and do so also. That is what I meant by things going south. Not just the car is broken but the service experience was broken too and the service associate and service manager did resolve the problem. Sometimes I know that the lover level employee had no ability to do what I wanted so in those instances, I specifically point out that the SA had tried to resolve it for me but apparently needed help at a higher level.
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